US Airways

This was my first experience on US Airways and for the most part it wasn’t bad. The staff was very nice and they offered coffee and water a second time after they had served us complimentary drinks. I thought that was cool.

Absolutely horrific service. Rude, abrupt, impatient, dismissive. At the counter, at the TSA check point and at the gate. Zero stars is more accurate. Not happy with being treated like I am an idiot just because your crew is not trained in delivering customer service. Appalling.

One of my least favorite airlines and now merged with another of my least favorite, American, I will be avoiding this airline like the plague.
The first class seating from Charlotte to Daytona Beach might as well be in coach. It was cramped and uncomfortable. They took my carryon away. Said it was too big. It had my CPAP in it and I had to ask them to remove it and give it to me so they wouldn’t break it and then they ended up stowing my carryon in a seat behind me. On another trip, we got delayed by weather, not their fault but then, they just dumped us in Charlotte and gave us a voucher to spend the night at a local hotel… better than nothing I suppose and I know this is what other airlines do but totally ruined the beginning of a short vacation. We arrived at Charlotte around 10pm, finally got into the hotel room around midnight and had to get up at 3:30 to get back to the airport for a flight out to Atlanta at 5:40am to get to New Orleans by 9:30. We had to be in Avery Island by 12:45 and it’s a good 2 hours from New Orleans — Louis Armstrong Intl Airport. We just barely made it and were exhausted by the time the tour was over.

Mediocre would be the best they could do on a great day. «The new American Airlines» and U.S. Airways merger has proved to be disastrous, given how many people I know personally that have had unreasonable flight delays, for various reasons.
I was flying to my younger brother’s wedding and my dad’s almost thirty-​year retirement from the Navy and here’s the important part: My flight was originally scheduled to leave at 02:40pm. When I woke at 11:00am I received an automated call saying my flight was delayed until 04:10pm. Around 02:00pm, I received an e-​mail stating my flight was delayed, but it listed a time of 02:25pm. When I called U.S. Airways to confirm which was accurate, since I live almost an hour from the airport and can’t afford to miss my flight because they don’t communicate well. I was told I was set to depart at 05:20pm. In abundance of caution, I just went to the airport a full four hours early, only to find out they had moved my flight to a 03:40pm flight, which was almost immediately after I got through security, checked in, etc.
A week later, my brother and his new wife are all set to travel to Sint Maartin for their honeymoon (rich, lucky bastards! lol) and U.S. Airways again decides to not have their act together. First delaying their flight and making me drive two hours, one-​way just to drop them off and pick them up once their flight was eventually cancelled. Their flight from Miami was equally frustrating. While that makes for a good story to tell about their unfortunate Honeymoon hi-​jinks, I strongly recommend going with another airline.
Returning home with little ill-​effect, I was cat sitting for a friend this past weekend and he informed me that he would be a day late picking up his cat because his U.S. Airways flight from Montana was delayed. Fly Southwest/​Airtran or another airline you’ve had a good experience with because unless you want their credit card snare B.S. from everyone on board (twice offered from each employee, including the dang captain!) U.S. Airways/​American Airlines is really, really, really, really, really, really, really, really, really bad.

Some relatives and I had a flight this morning at 8 to my aunts wedding in California. There was a delay because of a maintenance check up but we wouldn’t make it to our layover flight. The next flight is at 2:30 with layovers. We are missing the rehersal and rehersal dinner.

U.S. Airways is terrible. They try to sell you their credit card while you’re on the flight! To me that is just so classless. Plus they charge for everything. I know others do too, but it’s so irritating. I was on a layover in Charlotte and I saw that an earlier flight was leaving to KC. I went to the gate and they told me it would be $ 75 to get on that flight! So even though I had a paid ticket to a later flight, this one wasn’t full, and I was there in plenty of time to get on it, I wound up sitting around writing this review in the airport. Also, both times I used their check in kiosks, they couldn’t find my reservation. That was a minor inconvenience, but as long as I’m writing about them, might as well get it out. They won’t get another dime of my money. I would give them one star, but I did get to my destination safely without having to drive and that was the goal so they get a star for that.

This trip from Phoenix to Kansas City went well. Both flights to and from were on time or early. I liked the non-​stop flight but it is always so warm when you board and before you take off.

This was my first time flying US airways. Overall it was a pleasant flight, but I was greatly disturbed by a few things. Thought I would share these plus a few of my other observations:
1. Drink service on a 3 hour flight did not give you a full can of soda, but they did give you a glass that was probably 50% larger than other airlines.
2. I was lucky enough to get an exit row seat, and strangely, the first row of exit seats in front of me did not have a window seat (A319). That space in front of me was completely open, and I could completely put my legs out straight in front of me. All of the other exit seats, however did not appear to have any more space than any of the other economy seats. The passenger next to me said he felt conned since he had to pay more for his seat.
3. This is where I was really disturbed, and I’m afraid that this may be something that spreads to other airlines and gets worse. The tray table was completely covered in an ad for Verizon. When it s down you couldn’t help but be bombarded by it. Fortunately, if you put the tray table up, it was gone, but can you imagine if they start putting that on the other side so it is visible the entire flight? I’m picture multiple surfaces on the airplane becoming covered in ads invading your already minuscule space.
4. I thought that the above was the only blatant advertising I would be subjected to, but I was wrong. About 40 minutes before landing they asked us to put our electronics away (convenient time so we we were not distracted) and tray tables up. Then the flight attendant went into a 5 minute sales pitch about their MasterCard… Not only that, but following the sales pitch, the attendants made two passes through the cabin offering everyone a «free» application for said MasterCard. I thought I was on a flight, but it turned out to be a time share like trap to give you a sales pitch you couldn’t get away from.
One star might be low, but the more I think about it the more I want to send some small message that their practices are not ok with me.

I had gone 5 years without stepping on to a US Airways flight. They treated me so badly back in 2007 that I swore to never give them another dime. This coming from someone who travels constantly and practically lives on airplanes. HOWEVER… I was on a work trip to Phoenix and really, really needed a nonstop flight back. Enter: US Airways. Hesitantly.
Now, this experience solely reflects their A319 aircraft, which was clean and fairly comfortable like most Airbus planes. Also, like most Airbus planes, it was quiet. Generally, I prefer Airbus to Boeing from a comfort standpoint. But that’s beside the point.
The crew is what really made me upset on my last several US Airways experiences. I felt like none of them deserved a job, and I was hell bent on making sure my money didn’t help them keep theirs. Low and behold, the staff on US Airways were completely different in 2012 than they were in 2007. Friendly, helpful… just about as much as you could ask of a crew on a US-​based airline in the 21^st century!
I’m a high-​up frequent flier on American, so most of my business will still go to them, but US Airways has now jumped above United and Delta as far as where I rank the «Big 5» airlines in this country.

US Airways code shares with United Airlines, and that’s how I ended up on them even though I booked thru United. I’ve gotta love the creative routings both carriers sent me. Traveling from Pittsburgh to Kansas City, I had to connect in Newark. Coming back I had to connect in Charlotte. Hey, who doesn’t love the whole going-​east-​to-​get-​west thing?
And another thing… wait! US Airways still exists? And they still fly their own planes into Pittsburgh? I didn’t know that!