Time Warner Cable

I just moved to KS from WI. I was a huge Time Warner fan for a long time until just over a year ago when the new CEO took over, that’s when my internet slowed way down and lost signal a lot. I bought new equipment like a router (really nice netgear) that didn’t solve the problem, so I took the modem back and that didn’t work so my next choice would be to pay more $ per month for the same speed I had a year ago. No no no my slick little Ceo, AT&T welcomed me with open arms with great service and a fair price… The only thing I didn’t like about the transition is my $ 120 router is now sitting in the garage collecting dust because at&t’s equipment works that good.
I don’t like disrupting my life by having to come home after a long day and do more work talking to untrained people that can’t even help you. That’s why I just asked for the supervisor right off the bat, because if they can’t help, then It’s time to move on…

Time Warner Cable doesn’t like to respect their promotional prices. Grade A scum bags.
They will reel you in with the best value in the area, then «forget» to apply them before your first bill comes around. I had prepaid my first month at the correct price, only to receive an $ 105+ overcharge on my next bill, with:
1) their regular pricing, $ 57.99, which is OUTRAGEOUS and no one should ever have to pay that
2) $ 57.99 was charged TWICE. I asked a Customer Support rep to explain this to me and she didn’t bat an eye. The first charge is for internet service and the second charge is for internet service. It’s normal!
3) an installation fee of $ 49.99 that was supposed to be waived by nature of me agreeing to pre-​pay and set up automatic recurring payments.
The fifth CS rep totally «believed» me that I had agreed to that promotional rate, and that it was likely due to «technical difficulties» that the promotional rate wasn’t applied, but there was nothing he could do about it because that promotion was over. Then there was something they could do about it: they offered me the promotional rate we initially agreed upon, but for a period of 6 months — not the full year, as we agreed. This is by no means an acceptable outcome, but I took it because I would have strangled the person through the phone if I had to deal with this a minute longer.
But something tells me this isn’t the end of it.

Time Warner anywhere is bad, but these people take being bad very seriously.
They are like the Cirque de Soleil of being terrible, like you are kind of amazed at how terrible their «customer service» can be.
They are like the German World Cup team, they are efficient, coordinated, and ruthless at being awful. It feels like they are trying really hard and doing their best to deny you access to basic services and cut you off after you were on hold for 30 minutes and talking to a rep for 20 more.
I would rather have a pufferfish inflate in my mouth than be on the phone with these people for one more nanosecond.
–30 out of 5 stars.

After reading all previous reviews, I’m ready to pile on with my own tale of woe. A storm blew through this week, and suddenly our internet connection started acting up. We called today for service and were told it would be 9 days before they could get a service tech out to check the connection to the house. After 40+ minutes on the phone, most of it on «hold», they did agree to credit our next bill for the loss of service. In the 13 months we had TW service, we have struggled with on-​off-​back on connection problems.
When you have a monopoly, you don’t have to worry about providing service.

Dont really need to add anything, Just 1-​starring and moving along. Worst company on the face of the planet.
Continued to get billed for services i canceled a month prior, when I called and spoke with customer service, which these people will make you want to punch a puppy dog, they said «who ever you spoke to before was mistaken. You still owe $ 60 on your account as a sur-​charge»… Cool TWC, real Cool.
DO. NOT. USE. TWC.

I wish I had another cable provider to choose from that offered the channels I want. TWC is terrible. Customer service is inconsistent, from very good to blood vessel bursting awful.

WORST COMPANY EVER!!! so frustrating!!! just moved to kansas city mo from california. back in cali we had verizon fios for cable and internet, loved it never had problems always worked, certainly didnt have to have a tech come out to do absolutely nothing and continue to have the same problems!! unfortunately there isnt verizon fios out here our best options for so called «high speed internet»
seemed to be time warner, well it sux!!! i dont even know what we pay for honestly, besides problems. the internet cuts out for no reason a few times every day, and when the internet is working it slow and frustrating even though we pay for the suposed faster internet! its allll bull!!! we have had at least 5 techs come out to say everything is fine only to have the same problems. lets just say we are counting down the days until google is available in our area then we are ditching time warner as fast as possible with middle fingers in the air!!! dont get this service unless you dont have another choice!!! it sux and they dont care!

The absolute worst. I live downtown and it has been the only option for as long as I’ve lived here. Thankfully Google Fiber is coming. TWC’s terrible service finally has some competition. I hope Google puts them out of business.

I called time warner to add a service and they removed my «grandfarthered» package with out my permission. They are now telling me it can be undone. this really sucks because to get all those channels back I need to pay for 4 packages that is way more expensive then my old «grandfathered“‘ package. so i checked the prices for at&t and what do you know I am now saveing money got all my channels back and 3 dvr boxes I dont have to pay for monthly.
Time warner you fail. thanks

We had Time Warner way back when they took over American Cablevision. It was OK for a while, then price creep started. We didn’t get any more channels, but the price kept going up and up. When we hit $ 40+ the service was changed to Basic Cable. It went out so often, we were practically on a first-​name basis with the folks at the store. We had to take our box in and switch it for one that worked. For a while, and then it was back to the store for another box. When we noticed we were getting our old box back (there was our hand-​written channel listing taped to the bottom), we decided to drop the cable altogether.
Need I say more?

Have you ever had that really annoying coworker who is so inept, rude, and unmotivated you’d do anything to get fired? But unfortunately it’s your boss’s son/​daughter/​wife/​slampiece or they’re the only one in a million mile radius who can do their job so you’re stuck working with this idiot? If you’ve ever felt like this, then you can sympathize with my relationship with Time Warner Cable…
Time Warner Cable — it’s pretty much the only option we have right now in Downtown KCMO, so we’re stuck with lame service, inept customer service, and little patience. So thankful that Google Fiber will be coming to save us from the entertainment slavery that is TWC.
High prices, false promises and faulty devices. That’s what you can expect from them. They charge an arm and a leg for internet and cable — then your DVR box won’t work and your cable will stop working randomly multiple times throughout the day. You’ll be told it’s your building’s fault or that it’s KC metro’s fault. Then they’re only fix will be to «unplug your modem/​cable box». Why pay for internet or DVR if it’s not going to work? Then you’ll get offered 6 mo. of free Showtime… oh but you actually won’t get it… but you’ll be charged for it!
The internet is also slower than frozen molasses. Seriously, I think I went faster when I had a dial-​up connection. I even had faster connection and more access to websites when I lived in CHINA! Yes, China… where they ban most websites and limit data speeds.
If you enjoy customer service where you’ll be yelled at by a sassy rep or you can’t understand their English, then you’ll love TWC. If you’re like me, who likes to actually get what I pay for, then you’ll be counting down the days till Google Fiber’s sweet sweet salvation.

Sorry folks, I was obviously drunk when i wrote my previous review. Time Warner Cable is the worst.
I have never in my life had internet so bad that certain websites just won’t work. It’s especially bad when that website is your employer. I don’t even know how that’s possible, but it’s like the poor little elves they have working their network are so run down that when they see Unilocal,they just curl up in a ball and cry. Half the time I cannot work from my home office because TWC sucks so hard. I’ve gone round after round with the customer service folks, and what have we come up with?
«uhhhh, unplug the modem and plug it back in?»
I try and not use curse words in reviews, so TWC I want you to know that I’m thinking them all in your direction. Yes, even that one. Counting down the days until Google Fiber.

Worst. Internet. Service. Ever.
I have given it a lot of thought, and I have to honestly say that Time Warner is the most awful internet service provider I have ever had. And considering that I used to live in a tiny town in the middle of the desert where the internet service would go out if the wind blew just right, that’s really saying something.
Now, the cable is just fine. I have no complaints about the cable, except that the cost of it seems to go up practically every month. Nor do I have any complaints about the guy who came out and got our new place all set for internet and cable — he was great. But even that can’t save this rating.
I work from home, and I have to reset the internet AT LEAST 3 times a week, on a good week. Half the time it craps out for no reason, generally when I’m in the middle of something important like running a report for work or trying to complete an online purchase. And if it’s not crapping out and needing reset because it stopped working for whatever unknown reason, it’s needing reset because it’s so slow that it makes snails look fast. Ri-​goddamn-​diculous. I actually had to reset the internet before I wrote this review (which was probably the tipping point, though I have been mentally writing this review for the 4 years I have lived in Kansas City).
At one point in our last place, the internet went out (yet again for some unknown reason), and it wasn’t a matter of a simple restart, so we were on the phone with Time Warner for ages, first navigating the ridiculous labyrinthine automated system, then chatting with one of the staff. After being told that no one could possibly be out to fix our internet for 4 days (keep in mind, I work from home, ONLINE… and this wasn’t a holiday or anything like that, just some random day), I just about lost it. My husband had to nicely tell the person he was talking with that they would be walking him through just about every possible scenario and fix there was until the internet was working, which they did, grudgingly. Finally, my husband was able to fix the internet for us that time around, thankfully. But really. To have to tell a customer service rep that they were actually going to have to suck it up and do their job just floored me.
I could rant on for ages, but that would only be cathartic for me, so I will stop now and just say that Time Warner has earned their one star rating from me. I can’t believe I actually pay for it. Awful.

I’ve had mixed experiences with TWC which is the only option where I live. I tried to switch to satellite but can’t. My Hi-​Speed internet generally delivers better than advertised speeds. I had to go to a «speed test» site to check it out, and discovered there were some settings that needed changing. I’m getting generally 19mps down and 1 mps which is better than advertised.
But I too resent the bundling of channels, even knowing it’s not TWC’s fault. But my big complaint is that the HBO and Showtime On-​Demand channels aren’t in Hi-​Def. A customer service rep told me it was not offered by the program providers. Seems lame to me that HBOGo is on demand high def, but not HBO Time Warner.
But most of all I WANT MY 3D TV. I have the set, and they offer some content on demand, but not much, and the best stuff leaves the menu too soon. They charge extra for ESPN 3D, but it has no content. In the meantime I get a zillion other sports channels I never watch and would love to drop.
There are several full time 3D channels available to cable companies now, and more on the way. If there was any competition at all in my neighborhood for cable TV and/​or internet, I’d switch. So for now all I can do is complain.

It’s hard to know where to start. My internet has been going in and out for a couple of months. Someone came out and looked at it but it is still happening. I’ve been on hold for 30 minutes as I write this review. The tv service is what it is. All the tv/​internet providers create bundles that force you to buy 10 times more channels then you need. It’s a complete rip off, but they all rip you off. I guess it just annoys me that they have a system of giving customers ‘deals’ for short period if you ask for them. It’s basically a way to price discriminate for people who don’t care or are too embarrassed to call and ask for a deal.
The internet is really terrible. For me it is in and out constantly, especially during high traffic times. I’m talking probably 70% up times during peek hours. The bandwidth and ping is nothing to write home about either. If you speed test it you’ll see it is worth then the majority of the US.
Customer service? Well another five minutes have gone by. A girl answered my call and said she would direct me to the property person…35 minutes ago. I took off work last week to have someone come and look at it. He was nice enough, gave me a new modem, but it still doesn’t work.
The other day I tried to pay my bill online, but their website was down.
It’s really kind of a joke how bad this company is, but they don’t have much competition. I would be surprised if Google Fiber doesn’t put them out of business in a decade.

I used to be OK with Time Warner. Really, I didn’t have much to complain about other than the things in my old review. But lately I’m feeling neglected. Let down. Betrayed.
Any relationship that’s lasted as long as ours (over 10 years!) has its ups and downs. I’ve taken the bumps in the road like a champ and Time Warner has usually come through in the end and made things right. When things are good, it’s harder to focus on the flaws, right ladies?
So, after being on the same plan (grandfathered, as they like to call me on the phone… like I’m too old for them or something) for our long and mutually beneficial relationship, I started thinking that paying $ 130+/month was hitting me in the wallet a little too hard. I started thinking I might be able to survive without HBO, Showtime, and Starz. It would hurt, but I was willing to cut them loose for an extra few bucks a month. I was also paying a monthly fee for a cable box that I never really used.
But when I tried to change my plan to accommodate my new lean TV diet, Time Warner said I would actually have to pay MORE per month than I do now. I wouldn’t qualify for one of their perky new plans because I’m an already-​existing customer… grandfathered, if you will. My old and saggy plan was such a burden on them that they couldn’t possibly lower my rate if I dropped the box and all my premium channels.
And now I sit here, with an unused cable box and premium channels I don’t want along with a $ 130/​month bill I don’t want. To top it all off, my internet has started flaking out on me about once a week. Don’t play your games with me, Time Warner. I’m bitter and disappointed now.
And starting next summer, you won’t be the only cable company on the block anymore. So watch out… you may think I’m stuck with you now, but Google’s looking pretty bright and shiny on the horizon compared to you. I’d start working on my charm skills if I were you and stop making people pay for crap they don’t want.

Absolutely terrible.
Paying for 20Mbps down and 2Mbps up, I am lucky if I actually see 16Mbps at most times. Of course that is the 50% of the time my internet is not down, I have to continually unplug the cable from the modem for a couple minutes and reset the connection. Unplugging it solves it every time, my issue is that I remote into my PC at home frequently and it is often down.
In my opinion TWC sucks! Thankfully I am moving next week and will not be using TWC again.

I give it two stars ONLY because he guy who ended up installing the system was super cool and friendly.
Besides that, EVERYTHING sucks:
It took them almost 3 weeks to schedule someone to come out.
Once installed the internet keeps going out (the actual service not the router or the modem).
It’s expensive for this kind of service. I move to KC from DC and I paid less for the same service.
Just terrible, go with ATT or Dish, or whatever but avoid this company at all cost…

I’ve had many problems with my service and with the customer service representatives at TWC. Our internet service goes out on a daily basis, and despite multiple service calls and visits. The issue has never been resolved and we still have to pay for the service. Our cable box is slow, bulky and unpleasant to use. Moving our service was the most frustrating part of buying a house and led me to tears. I think everyone here has a horror story to tell, so I will spare you ours.
Telecommunications and cable giants are all terrible in their own way, but when choosing the lesser of evils, Time Warner Cable is the Osama Bin Laden of cable evils. Look for SureWest, AT&T and Comcast in your area. I’m very sorry for the frustrations and terrible service you will have if Time Warner is the only option in your area.

Amazingly bad customer service. Had no cable TV or internet all of last week. Called repeatedly. At the end of the week, they sent someone out who fixed it. He said another Time Warner service contractor had turned on cable to another apartment, and accidentally turned off mine. A week with no service was too much to take. Was told that to get better customer service, I’d need to sign up for more expensive business service.
I’ve canceled my Time Warner internet, returned the modem, and acquired DSL from ATT. Still have Time Warner TV, but will change to Uverse, when it becomes available in this building — the sooner the better.