T-Mobile

Walked into a nice clean space with three staff and immediately asked if we need help. While I appreciate their eager willingness to help the knowledge of the product and how to assist just wasn’t their. The fella while nice was the newbie. A phone is a big decision and I have a lot of questions. I don’t fault the newbie for being new but any question I had he went to another disinterested staff member with. In the end he had to call T Moblie customer service and was put on hold for 20 min, which means I’m waiting for 20 min. On his end their really wasn’t much he could do. Once someone finally did come through they seemed only interested in having me up grade my plane. When did conversing with a cutomer service rep become a point of stress and anxiety? I dread calling T Mobile and it seems I can not get away from it even if I walk into the store. Believe me when I say I look forward to better future experiences from here, since it can only get better from here right?
There is a parking garage but bring your ticket with you to get validated for it to be free.

Stephanie & Jacob helped me pick out my upgraded phone, transferred my contacts, pics, videos and apps for me in under 30 minutes. My only complaint is the road construction around the building, it took 20 minutes to get in the parking garage and find a spot. But the store was great, clean & good music!

I was in need of an emergency phone to use for a week or so. I was striking out with all of my options, but this store came through. Specifically Veronica. The service and concern for my needs was tremendous.
Everyone in the store was friendly and eager to help customers. The store’s location is convenient for downtown customers and workers.
Extrememly satisfied with the service at this location.

Man oh man, If I had written this review immediately after my latest visit, it would have been solidly 4 stars, maybe 5. Unfortunately, things got mucked up and I can’t give them higher than a 3. Let me explain:
My suggestions of leaving Sprint and moving back to T-​Mobile had recently grown from a quiet mumble to a mighty roar. I had used them in the past, and T-​Mobile had always impressed me with incredible customer service and service that was perfectly fine (which is leaps and bounds above Sprint’s laughable coverage, and in their hometown at that!). When I finally got the husband to agree, we promptly visited our nearest T-​Mobile location, right in the P&L.
My impression of the store was that it was a bit cluttered, with dead phones and certain stations featuring nothing more than empty chargers. It was not impressive, but fortunately we were soon scooped up by the sales associate named Prince (real name, he promises). Prince is awesome, and because he’s so cool I’m not going to make any of the jokes about his name that I’m sure he hears all too often.
Anyhow, Prince was friendly, personable and incredibly knowledgeable about their products. He readily admitted that he knew more about the Samsung products than those from Apple, but I was looking for a Samsung phone anyhow, so that worked out well. He helped me narrow down my choices and make a well informed decision, all with a smile on his face. I would definitely recommend him to anybody, if recommending a phone sales associate is the type of thing one would do.
BUT
Oh Prince, you missed a step in your checklist. A major, massive pain in the ass step! You see, I have gone from an iPhone to an Android, and when you do that you have to turn your iMessages off, or else you don’t get texts from anybody w/​an iPhone. That’s like 80% of my friends and work associates. It’s been a major nightmare trying to get this dealt with. I will say that I’ve had some assistance w/​T-​Mobile after the fact, but it’s still not a smooth transition and I feel like this all could have been avoided when I was in the store.
SO — It was a really good experience marred by a not-​insignificant snafu. I still love T-​Mobile and Prince is A-​OK by my book. I’d definitely recommend this location for anybody who wants to jump ship from Sprint (or whatever carrier, I guess) in as pain-​free of manner as possible.

A very nice little T Mobile location located in downtown KC. After the GPS on my phone had a rigorous day of showing me the places I wanted to go in KC the power on it was depleted a great deal. I forgot my charger at my friend’s house and I was not about to go back to retrieve it. The only other T Mobile store locations were a great deal back on the far end of the Country Club neighborhood and I didn’t want to turn around and go back to where I just was. So I am very happy for the convenience of the existence of this store. I bought myself a car charger for the phone and went on about my day. I got in and out in no time which was a huge plus! I have been to many T Mobile locations where customers mobbing the staff and it takes forever to get waited on! Not in this case!

The staff here is great. I love my Samsung phone. The missing star is because uploads and downloads (and logging onto websites) is often slow and choppy, and the frequent error messages are frustrating.