Sheridan’s Lattes and Frozen Custard

I enjoy Sheridan’s frozen custard. This time, I had a Royal Turtle Sundae. The frozen vanilla custard is complimented beautifully by the hot fudge and caramel and the nutty flavor of the pecans. I loved every bite of it!
This is a great location in the Crown Center. There are lots of greats shops and restaurants in the center. There are also tons of activities for kids. On your way out, you can stop by Sheridan’s for dessert.
I agree with some of the previous posters that the lines are confusing… especially as the line starts to fill. It feels more natural to enter through what is designated as the exit and there is no real signage to redirect you. That being said, I’ve never had a bad experience with the service at this location.

Location: In a major shopping center connected to the Westin and conveniently located diagonally from SPIN! Pizza. Well played Sheridan’s, well played.
Food: Incredible. I haven’t had custard in probably 2+ years and this was a really nice treat after traveling most of the day. I loved that the mini size was an option since custard can be quite rich. I ordered the mini concrete with chocolate custard, brownie and cookie dough. I never wanted that dessert to end and it totally satisfied my dessert/​ice cream craving. My only complaint is that there isn’t a location anywhere near me!
Service: Standard quick serve.

We have Sheridans near St. Louis and love it. I didn’t realize they had other locations. I had the Mexican Chocolate concrete and it was fantastic!

Giving this place three starts for the product, it’s really yummy, but then again another disappointing service, not sure why customer service in this town is poor.

I’ve been stopping in on my way home from work for a mocha wowieccino about once a week. I also tried the royal turtle sundae a few days ago. Both items are delicious. Even when busy, they’ve always been friendly and given fast service.

We went 4 months without custard for a competition and show up 20 minutes before closing to be told they closed early basically because they were lazy. A little disappointed to say the least. Might need more reliable employees.

Love their custard but do not like the gross syrup in the apparently «fresh mangos» topped on the mango dango. Would have been perfect if it didn’t have that orange syrup stuff in the «fresh mangos» topping!

Husband & I were visiting from out of town with orchestra students on a field trip. I attempted to order but didn’t’ notice the «exit» sign placed at the end of the line where customers were receiving ice cream. I was told rather rudely, by an employee that I was at the wrong place in the line. Thought this was very odd as most people look for a «place order here» or «please enter here» instead of an exit sign. When I received my order of custard I tried to nicely explain that they needed to change their signage as it was confusing & an older lady employee was rude & told me there was an exit sign how could I not understand? Poor customer service with attitude does not rate well with this person! We will not return.

Good custard and good service. Had 4 customers and 1 person working. He took all 4 orders and made sure everyone knew he was going to make the person in front of them first. He was fast and the product was well mixed for my concrete. Got the Smores concrete and I thought it was great. BUT my favorite is the pumpkin Pie concrete… Seasonal… :(

Coming from the land of Ted Drewes, I was craving a sweet treat and decided to stop here while killing time in Crown Center. I got the Dirt and Worms, basically vanilla custard blended with oreos, with sprinkles and gummy worms on top. I got the small size but would’ve been fine with the mini because it was quite rich. It had a lot of oreos and a generous amount of gummy worms on top. It was really delicious. I’d go to Sheridan’s again!

Custard must be the new «it» thing these days. Not that I’m complaining. I happen to love the stuff and would eat a lot more of it if I could. I’m not sure what makes it taste better than plain ice cream but I’m sure it has something to do with a higher fat content. Anyways, I digress. My friend lives in Kansas City and she really wanted me and my boyfriend to try the custard here while we were visiting.
It looks like typical ice cream like shop except they sell frozen custard. After looking through the menu, we settled on the Dirt and Worms and a Strawberry Banana smoothie. The smoothie itself was delicious. Not too runny and not too thick but that wasn’t what we were here for. The Dirt and Worms came with a ton of Vanilla custard blended with oreos and gummy worms for topping. It was good but can anything blended with oreos NOT taste good? I have to say that the frozen custard itself was just okay. To be honest, this thing tasted just like the Oreo McFlurry you get from McDonalds except with slightly more of everything. Good though and the perfect treat for a hot day.
It seems like the quality of the custard changes though depending on who is making your order which is really weird. While my custard was thick and flavorful, my friend’s custard was super runny. I’m not sure how that happened. Worth a shot though and hope that you go on a good day. ³⁄₅

Meh, nothing to write home about. Got the cup with strawberries, bananas, and fudge. Wayyy too much fudge, so it was hard to enjoy and I wound up just letting it sit there and melt away.

I crave Sheridan’s about once a week. It’s amazing. This location is pretty awesome, because it is inside Crown Center, so you can sit by the fountains while you eat ice cream, sit inside and people watch, or shop! The service here is always pretty good too. The only thing I would deduct stars for is because their hours are weird. I’ll call one day at 8:30 and they are closed, the next day they will be open until 9, then a week after that they will be closed at like 8:17. Strange.

Sheridan’s is basically my favorite custard place… ever. I’ve only been to Kansas City twice, but in those two visits, I’ve been to Sheridan’s at least 5 times. Both times I was in town in the fall, and the pumpkin pie concrete was on the menu. So ridiculously good!
The only downside to this location is that it’s in the Crown Center, which can be ridiculously crowded at times, but the lines always moved fast and the employees were always really pleasant to deal with.
Now that I’m reviewing it, I’m back to craving some Sheridan’s…and wishing there was a location in Pittsburgh!

This place is SO good! What a treat for a Californian, since we don’t have frozen custard here. It tasted like a dense soft serve. I had the Grasshopper one and the Dirt and worms… I was afraid to try the Dirt & Worms because chocolate sprinkles and gummy worms seemed so gross together… BUT IT’S NOT. IN FACT, IT’S DELICIOUS. So don’t disappoint yourself and go with the dirt and worms. (Grasshopper was delicious, too.)

I love Sheridan’s mixed frozen custard with toppings. But today I just got the frozen custard alone and it was still very savory. The price is pricey for me, but then again if I got a scoop at Ben & Jerry’s another favorite of mine it would be about $ 3 – 4 so Sheridan’s one scoop for $ 1.75 after tax would be a steal. But whenever I get the mixed cups it runs me about $ 5 – 6 which to some can be more than dinner.
Great for a hot day, and if you never tried it I would try Sheridan’s once at least. Perfect location in Crown Center.

Sheridan’s Frozen Custard has a reputation in town for being pretty good. But, if there’s a weak link in the chain (pun intended) — this is it.
The good points of the place: it’s in Crown Center, and ridiculously visible — it’s the very first thing a customer sees whenever they walk in the front doors. It’s open late, even when much of Crown Center shuts down early for the night. (That’s a head-​scratcher for another review.)
The biggest downfall here is that it just seems… disorganized. Everything from the staff, to the line (which end do I go in to again?), to the custard itself… doesn’t live up to the other Sheridan’s locations I’ve been to here in town. It FEELS like an afterthought Sheridan’s — one they decided to throw in for the hell of it.
A side note, which does impact my review (although it was an isolated incident): on a recent visit, the gal took my debit card and didn’t give it back. (No receipt, either.) When I realized this later on, I called — at first, the couldn’t find it – then — they called back and said it was thrown in the trash. Normally, I don’t let one-​time blunders ruin my judgment of a place like that… but it just seemed symptomatic of the place’s lack of organization or motivation.

Sheridan’s seemed to be a great place for a tasty treat on a hot day in KC. I grabbed a waffle cone that was a bit small in scoops for the price. I received two scoops that disappeared into the cone and then proceeded to disappear as the hot Kansas sun melted my cone before I could even decide if it was tasty or not.
The staff were all pretty young and not too friendly. You come to expect that from youngsters I guess. As for walk up ice cream, I’m not too impressed. As my cone melted away, with the little I did have, my feelings of love did so too.

I was REALLY excited to finally try this so called «frozen custard», but was sadly disappointed for several reasons.
1. the place was GHETTO– i almost left
2. the line was huge and the staff was not helpful at all
3. my order just wasn’t really that good, had a few bites and threw it away
(I had the special advertised– red velvet cake mix up, basically frozen custard with red velvet cake and icing, sounds AMAZING right? Wrong.
Why can’t we have a normal fro yo place here?!

The frozen custard in Sheridan really made my trip to this boring place memorable!
The custard is unbelievably good (10x better than those found in Wisconsin). My popular drink is the hot lava shake… which consists of 2 shot of espresso + vanilla custard + hot fudge + peanut butter.