SERC Physical Therapy

I began at SERC last year in May. Matt Olesky was my PT, and he was very friendly, as were all the physical therapists at this location.
My one complaint about the facility was that there would be about eight to ten patients with only two therapists being treated simultaneously; it felt a bit like I was at the Jiffy Lube of physical therapists.
My fist session, I was treated by Craig. He looked at my chart and told me that I would owe $ 20 per appointment. I was incredulous. «I don’t think I’ve met my deductible» I said. He told me that my chart said to charge me $ 20 a session. (I chose not to argue with that)
Early on in my treatment, Matt told me that my shoulders were too unstable to treat with PT and that I needed bankart repair surgery, but he didn’t recommend anyone in KC for that procedure. So each week I would come in, he would put Biofreeze on me and a TENS unit (we’d do no exercise because I was unable to perform the exercises) and he’d tell me he’d look into finding someone who would be a good orthopedic surgeon. Each week, I would ask him if he found a good recommendation and each week he hadn’t had a chance to yet.
I told him that I might have Ehlers-​Danlos Syndrome (a soft tissue disorder which I was later diagnosed with in August) and not only did he not look it up, he continued to see me. Being that it was only $ 20, I continued to pay for the Biofreeze, heating packs, and TENS.
Much to my dismay, about a week after I stopped going in June, I received a bill for over $ 500. I called the billing company and got hung up on repeatedly and told that a «manager would call me back» I have now been paying $ 35 monthly payments for the last year.
When I called the location on Main Street to ask why I was told that it was $ 20 per session. Matt said, «Why does it matter? You’re going to hit your out of pocket max after the shoulder surgery anyway. Why do you care what medical expense it goes towards?» Touché. Except, I didn’t hit my out of pocket max, because I am not a candidate for the surgery, because I have Ehlers-​Danlos Syndrome (which I told him previously)
In Matt’s defence, he seems like a really great guy and he helped me get a he TENS unit free of charge. He was just too busy and over run with clients to help a special case client.
If you have a really basic issue and don’t mind waiting on the phone forever to talk to the billing department, I suppose you could go here.
I am now going a PT clinic north of the river and I get one on one attention, PTs who do the research that they promise to do, and an in house billing department that is not in a different state.
I don’t recommend SERC to anybody.