Perkins Service

These are good guys — very kind. I have brought my two cars here a number of times in the past and have always been pleased with the work and felt like I got a fair price. The other day when I called them with a flat tire emergency, they actually came to my house (not very far) to inflate the tire which was too flat to drive on. They repaired the flat and took care of my annual inspection to boot, and I’m a happy camper once again!

I was at Perkins quite by accident last week. I had business in the area and thought I’d get a tire mounted and balanced while I was doing other things. Imagine my surprise when I was presented with a bill for $ 42! Unconscionable! I had the very same job done across town the previous week for $ 15! On top of which indignity I was also saddled with my old tire, unless I wanted to pay ANOTHER $ 2! Without argument I paid the bill and took my leave. I did suppress the urge to say «Look at me now, because you will never see me again.»
You’d think with such premium prices for a routine job, the woman at the front desk could at least have tried to remember my name for two hours. Ugh, horrible experience, never never again.

I have been here twice and both times felt like I was dealing with a wolf in sheep’s clothing. The second time I caught the owner in multiple lies.
My fog light were coming on randomly and draining my battery. Of course he told me I needed a new battery too. He put a 75 month battery in a 2002. Moving on. I asked if the fog lights could just somehow be unplugged. He told me no. I said I didn’t want the repair and I’d be there soon to pick it up.
I’d found the part I needed online with instructions and was going to take on the chore myself. He told me the part had 2 components and you had to buy both. Not true, his own mechanic confirmed that one.
He then called me back and told me that the lights could be unplugged. Charged me $ 95. Nice enough people but I’ll going somewhere else.

Please note that my previous experience was good which is why I came back. I dealt with an older man who looked like he managed the place and got my windows fixed.
The next time I was here, I dealt with a different couple (guessing they are married but I have never seen them before previous to this) — older woman and man (who is the owner) and it was very disappointing. I was here to get my belts changed and air conditioning fixed (that is all I wanted because my conditioning was out in this hot kc weather and the man told me if I was going to get one thing fixed, he would start with the belts).
Maybe it was is miscommunication or I misheard the price but I thought they told me 370 something when I dropped off my car which I thought is reasonable but when I picked up my car it was 1370 something. I was shocked. So basically they did EVERYTHING on that recommended list from last time rather than just air conditioning/​belts changed that I thought was being done. NO, they did the whole gamet including thing I definitely DID not need.
Of course the work was done already and the lady claimed she read everything that was being done to my car before I left and over the phone which is a lie because it would have taken her a long time to go over it. The man of course said that the price was repeated me to 3 times and said it was okay. ALL I have to said if you guys decide to use this place, make sure they print out or show you exactly the work they are having being done to your car BEFORE you go and sign off on that otherwise you may experience a VERY unpleasant surprise like I did. Beware!

We stopped by this auto shop on our walk around Brookside/​Waldo last evening. It was about time we dealt with the pain of changing our car registration, so we figure we’d get our state inspection done. They made it relatively painless, with a quick drop off this morning.
What really was great about the auto shop was how personable the mechanics were. I’ll try and send an update next week when I get some additional work done on my car.