FedEx Office Print & Ship Center

I had a pretty ‘meh’ experience here. I was working on a poster for a conference, and got it done last minute, so couldn’t utilize the UMKC printing services, which I knew were a lot less expensive than FedEx printing. So I initially decided to use their services for convenience, knowing I was paying a lot for it. I created a poster on Powerpoint. I called to ask about size, etc. and they suggested I get the lamination, which was extra money. The whole thing cost $ 140 for a pretty large poster, which I thought was overpriced. If I need to print here, I won’t use the lamination, because it still looks good without it, in my opinion. Before I went in-​store, I uploaded my Powerpoint slide to their online site, which was pretty easy, and they turned it into a poster (after I specified dimensions, etc.)
When I went to pick up my poster, I was greeted right away, but my service wasn’t ready, even though I arrived at the time quoted. I heard about a student discount, but the person helping me said only a manager would be able to do that, and the manager wasn’t currently there. I thought it would probably be easy enough to have someone do it, but they didn’t put much effort into trying to figure it out. You would think there would be someone «on call» for something like that if no one working could do it. They kind of put their hands up in the air and said «Sorry!»…metaphorically of course.
I was waiting probably 20 minutes before it was ready, which I thought was a pretty long time. There were some products to look at, and I’m a pretty patient person, so I was OK waiting, but was a bit annoyed at the same time. The guy helping me was nice enough, but seemed to be highly controlled by his management. The other staff members did not seem too friendly. For a place that primarily provides customer services, the customer service wasn’t so great. If I really need to get something printed, I think I’ll go somewhere else, or at least try a different FedEx location.

2 employees. 2. Employees. 13 customers waiting in line. 3 pm Thursday. Inefficient and expensive work stations. Trash. Avoid this place.

I was worried coming in here because of the lousy reviews. And when I walked in, I saw no one, which didn’t bode well. However, when the employee got to me, he was incredibly helpful. He did a great job packing my boxes. And when one of the boxes was going to cost the world to ship, Chris helped me try to get it into my car. When it failed to fit in my car, he held it until I could get a bigger vehicle to pick it up. So, even though it cost them a big sale, they gave me great service.

In needed a mailing tub. I first stopped at CVS and Walgreens. Considering the do photos and have a variety of mailing items I figured they would have them, nope. I went to the post office, closed. I stopped at Cricks, surely they would have some, nope. At this point I was becoming a little annoyed that we don’t have a conveniently placed Office Max or Office Depot in the area. After a Unilocal search, this store was the closet and next best prospect.
I almost missed the mailing tubes. They are tucked in a really odd place off from the rest of the product. This shouldn’t be surprising considering the overall set up of the store.
They have 6 – 8 different counter areas to help customers with various needs. Mailing, printing, ringing up general merchandise, etc. This would seem smart and efficient except they only staff two employees to run around the store helping at the various counters. Without any sort of numbering system this can make a person wait through multiple people who came into the store 10 minutes later and just happened to need a counter that was closer to the employees working. Not only was I overlooked for people just entering the business, but watching a disabled person who was obviously struggling to stand for a prolonged time be overlooked for people just entering the business also really made the experience a poor one.
I bought my mailing tube. I checked the price to mail my item via FedEx. It seemed a bit outrageous so I will stop by the post office this week. Next time I need specialty mailing items, I will drive the extra distance to a big box office supply store instead of coming here.

I had some papers spiral bound and covered here. They did a quick and excellent job. Price…$ 5. No complaints.

Zero stars. Incredibly rude and incompetent staff. Went twice to try and get wedding invitations printed. The first visit we were quickly turned away and told to use the website to place the order. Tried their awful site and there was no way to do custom sizes much less know what kind of paper we wanted. Went back again to try and do it there and the other guy said our digital files had to have cut lines printed on them and that he couldn’t do the job. Bottom line is they’re lazy at the Ward Parkway location. Said to hell with them and went to the Office Max on 103^rd & State Line where a friendly staff member sat us down, sized the images, printed and cut invitations and RSVP cards in less than 20 minutes. The FedEx store has no interest in helping customers with anything but shipping FedEx. The Kinko’s part is dead. Good riddance.

If you have other options, this is not where you should go for printing, etc. The staff is incompetent, and the prices are rather high. The only thing recommendable about this Kinko’s is that it is conveniently located near the Ward Parkway Shopping Mall between State Line Road and Ward Parkway Boulevard.
Warning: Do not come here if you have any sort of time restraint; even if you know what you want or think that there won’t be any issues, trust me when I tell you that something will fail in execution and you’ll end up here for much longer than intended.