CoCo Key Water Resort

There’s always going to be pros and cons to hotels. With that being said, my family stayed here this past week on these days May 28 – 30 for the Royals vs Sox games. The second we walked in we were greeted by a front desk personnel. We didn’t get her name but she was wonderful in every way with customer service check-​in process. On these days, we experienced that the elevator took 10 – 15 minutes, give or take. The middle elevator was not working. When we got to our room we changed clothes and prepared for the game. They offer free shuttle to and from the game but it was too full. We walked considering that the stadium was walking distance just be careful of traffic. After the game we walked back to the hotel and changed. We took our kids to the water resort area. It was crowded which I didn’t like. Perhaps because the hotel offer day passes which I think is a bad idea. Perhaps in the future they should offer day passes towards the end of the summer to avoid over crowding but also that the hotel guests can fully enjoy it. Another thing I didn’t like was that we had to go to front desk for towels. For every time guests left the water area to get a towel from front desk, water is dripping on the floor/​carpet. Not to mention that it takes time and/​or distract front desk from checking-​in other hotel guests. On their web site, they mentioned that towels are only for hotel guests; day pass guests need to bring their own towel but I found this to not be true. They handed towels to everyone that had a Coco Keys wristband which I think it should be. I don’t understand why they didn’t offer towels inside the water area? You know the area where First Aid/​Drop dirty towels near the EXIT. In addition, the bar inside the water resort area lets just say I felt so bad for the guy. He was the only bartender. I don’t know if they were under staff or if other staff took time off but the line was long; it took 25 – 30 minutes to get a drink. He didn’t have the tools to make a proper drink. He made drinks in a paper cup and than pour it back and forth to into another paper cup, for example. Than someone else came along and took his ice bucket. Shortly, after he left the bar to get more ice which made the wait in line even longer. There wasn’t any water bottle available. They ran out. They charge $ 1 for a cup of water when it should’ve been given free – its tap water. So I thought this was usual. In the future, for holiday weekends especially on game days perhaps schedule more than one bartender/​staff and well stock on supplies. We found that the lifeguards were very attentive. It was some the parents who were not attentive to their children even after hearing the lifeguard blow on her/​his whistle several times. There were some kids pushing each other down the slides, climbing up the slides, and/​or were in the way. For example, after they go down the slide they didn’t move out of the way so another child can go down the slide. Some parents were sitting on the edge of the pool and/​or table that was 2 feet away being on their cell phone. It was other parents such as myself or the lifeguard having to constantly get other peoples’ children out of the way so no one got hurt. Its also some the parents who didn’t clean up. They left food and drinks behind on the table, chairs and floor, for example. The next person who wanted to use the table and chairs had to clean their mess. There wasn’t a staff to clear tables off. The arcade area was small but enjoyable. We didn’t dine and/​or call room service. Dennys across the street and had a better menu option. The vending machine on 2^nd floor was «NO SALE” – no sodas stock in the machine and no ice machine available. We had to go to the 11^th floor and even that was a bust. It appeared that someone temper with the soda machine because you can see the quarters and the ice machine was low. For the duration of our stay the hallway including elevator entry was never vacuum/​clean. For these reasons, we are giving Coco Keys 4 stars. We will come back and recommend to others. Hopefully some improvements will be made and/​or had been made.

Like i said in my reveiw the bar isint open d to get a drink kind of waste to have it not sure if it was a gd idea To come here

We gave CoCo Key a try after finding a deal on Groupon. This is a good alternative to Great Wolf Lodge since you don’t have to stay at the hotel here in order to enjoy the water park unlike Great Wolf. The kids enjoyed the park but were pretty much done after a couple of hours. It did get pretty packed in the afternoon but it was a Sunday so we were not too surprised. There were never any long waits for the slides so all was good. The best part of the day was the bar for the adults in our group! We’ll be back if we get another deal!

The water park was good and the hotel was ok but the room was really cold and the breakfast in the morning had good food but the service was bad. The second day we were there the resort was closed because they did not have enough staff this was definitely not the best experience. I gave it one star because of last night was fun but today was a total disaster

Staying for New Years and very disappointed with the lack of staff on duty and lack of organization for such a big event. We were told on reservation that our room would have a refrigerator and microwave… we had neither in our room. The tubes at the water park were flat and had to find staff to air them up. The pizza that came with our package was mediocre at best. The room was clean but needed repairs. Will not be staying here next year.

Wasn’t bad kind of a low budget great wolf lodge. Warm waters, nor much to do for kids. After 30 min the kids are pretty much done. Staff was all kids with there fresh Jordan’s on. How are you a life guard and you have on 200.00 sneakers. Oh if its a thunder storm be prepared to stop all the water fun, you will be asked to get out of the water. And if you leave you will not get your money back or a rain check which really irritated me. Anyway the kids enjoyed it and we probably won’t go back. Kind of ghetto in other words C rated.

My kids love water playgrounds, slides etc, but when we visited in December my kids didn’t enjoy this place for more than 20 minutes.
The crowd made it feel overwhelming and unpleasant. When out of the water my kids turned purple from being cold. I believe the temperature in there was in the 60’s and my kids wanted to leave and go to the hot tub in the hotel where we spent over an hour there by ourselves. I would not go back to Coco beach resort. The hotel was really nice but the water park not for us.
If you enjoy crowds the park was nice and had a decent amount of options but I believe it would be a one day affair not a week long vacation.
My shoes were left in the bathroom and turned into lost and found but the lost and found couldn’t find it. I had to jump over the counter and spy them myself before they knew there were any shoes back there.

I absolutely recommend this place to anyone with children! This is a great little water resort inside of a holiday inn. The great thing about this comparatively to places like Great Wolf Lodge is you don’t have to purchase a room to go here. You also don’t have to make any sort of reservation. You can purchase tickets and attend anytime. The check in process went very quickly. They have lockers you can rent, If I remember correctly they are only $ 5. They have plenty of places to sit and relax. They have a bar full of adult beverages. They also have a café if you get hungry. They have an area for smaller children with buckets that drop water on you and some smaller slides that go into a kid pool. There are lifeguards everywhere so they are thoroughly supervised. They have a «lazy river» complete with tubes they just hand out to you. Theres a large play place in the middle with tons of things to climb on, multiple slides, and a HUGE bucket that fills up every 10 minutes or so and dumps a fun/​yet extremely large amount of water on everyone playing there. Theres an area with a basketball goal, they have two really larges slides. They also have a spa area for adults only that even has an opening to go outside in the water. We… loved…it! I recommend you go to!

We were hesitant to visit CocoKey after reading all the not so great reviews about how dirty it supposedly was. Alas, we had already purchased the Groupon and told the kids we were going, so we gave it a shot.
The reason I’m giving it 3 stars is the oddball hours (it’s only open 4 – 9 on Fridays and 10 – 9 weekends), as well as the fact that it was a bit over-​crowded.
I suppose Great Wolf lodge is less crowded due to the fact that they don’t sell day-​passes. However while we were at Great Wolf a few months ago, the big bucket at the top of the main play site got stuck and quit dumping water. No such thing happened at Coco Key, and I kept looking around for signs of poor maintenance, but maybe they got the memo… No floating band aids or pool scum that I could see.
We didn’t eat there because the prices at these places tend to be extremely inflated, nor did we stay at the hotel, so I can’t speak for either of those things.
Overall the kids had fun and it was a good experience.

I took 5 kids from the age of 4 to 12 here for a last get away before school starts and I can honestly say it was disappointing. It was very dirty and doesn’t look like the place has every been deep cleaned since it opened. There was way to much chlorine in the water. Two of the 5 kids eyes were hurting so bad from it we had to leave. The kids enjoyed it and I probably would have it was maintained better. It is also geared towards younger children. There wasn’t much for the older kids to do. I wouldn’t go back. Spend your money on schlitterbahn.

One way I test a water park is to see where the kids end up… are they trying to find us and hang on mom and dad, or do we have trouble catching up with them as they try out different things?
They were with us a lot…
Ages 9, 10, & 11 as well as 20 – 23 and then us…
Décor was typical tropical vacation destination, cockatoos, palm trees, coconuts, nautical things…
The center was a large play structure. A big plus — the water spraying out of everything was noticeably warm!
There were 5 decent water slides (3 open, 2 closed tubes). A big bucket fills with water and then spills and drenches a particular area… Fun!
A Lazy River surrounds the play structure.
A small, zero entry, baby/​toddler/​pre-​school pool is available and has two friendly slides.
There is a pool with lily pads to walk across with an overhead net to hang onto. And a small pool with a basketball net. Lastly two tube style water slides that take you out of the building and bring you back in…
And an adults only hot tub area that was NOT monitored!
A snack bar and liquor bar are also inside.
First, clean? Nope. Floor was full of puddles with dirty water. Drainage was not good.
Second, back to how much fun the kids had… they, and every other kid, were with us…
The «lazy river» was packed! And I mean, kids everywhere! On tubes, off tubes, swimming, splashing, pushing, falling off…
It was NOT lazy!!!
The life guards did NOTHING about this. Tubes that were empty were everywhere in the river, it was horrible.
WHY where the kids with us???
Because the lily pads where a joke, the basketball pool was packed too. There really wasn’t any place to just swim and hang out.
Overall — the hotel pool is where we ended up Saturday evening due to how many people there were and how little control there was inside the water park.

We took the kids this weekend (three girls 6, 12, and 14). We all had a great time. We bought the package and stayed at the hotel. I’m glad we didn’t get the more expensive package because it would not have been worth it. It was awesome to get away from the snow and have a mini vaca.
The water and building temperature was balmy defiantly at least 84 degrees. The slides were tall enough to be scary/​fun, but short enough where our six year old didn’t freak out. Saturday was crowded, without being packed and Sunday was the perfect amount of people. We didn’t have any trouble with guest not sharing the floats. The young people working there were helpful and friendly.
I would have given them 4-​stars, but they really do need to clean up, especially with this being off season and they are only open for the weekend. No excuses!!!

We bought a two night three day family package with the hotel and water park together. I feel that for what you get, it is over priced. The water park is in much need of cleaning attention. Band aids, trash, etc everywhere and very dirty. The hotel is a separate review but for a holiday inn, it is very disappointing.

It was gross. Our room had 5 empty beer bottles on the window sill when we got there. Also the mini fridge was broken and I had to ask twice for them to bring up a crib. The pools seemed dirty and only the baby pool was warm. They were letting a group of kids rough house in the deeper pool and my younger kids could not swim. The life guard was doing nothing about it until I said something about it to him. The beds were uncomfortable and the sheets did not fit properly and kept coming off throughout the night. I would not stay here Again and would not recommend it. The only good experience was at the restaurant Casey’s the waitress was very good. Most of the staff seemed very unhelpful.

needs cleaning attention — lazy river gutters are full of bandaids, latex gloves, etc. Deck has mildew growing on it. I enjoy it, but it is really starting to look like they never clean which is a major concern.

I took my nephew here last year and really enjoyed it. That’s why I’m giving this three stars instead of two. If it were based on my experience last Thursday…
CoCo Key is an indoor water park, very similar to Great Wolf Lodge. But one difference is, CoCo Key allows you visit the water park without having to stay at the hotel. Great! Their schedule tends to follow school holidays. They are typically only open on weekends or holidays. During our visit last year, I noticed they occasionally hosted an adult night.
Here we are at the tail end of winter and I’m ready for a taste of the tropics. I noticed that CoCo Key is open from 4:00pm to 9:00pm on the first Thursday of the month for $ 5. I was thinking, «How busy could it be? Who has time to take their kids to CoCo Key on a school night? «Apparently, EVERYONE! It was packed! If you want an idea of what it was like, then google these three words: «china swimming pool». You could hardly walk, swim, wade, without bumping into someone. I guess I should expect that from a kid themed water park, but it was so different from my first experience. On their website they recommend you «relax and unwind» on their Adventure River. Our experience was more similar to bumper cars but with inner tubes, and avoiding limbs protruding out of said inner tubes.
Also, the website claims it 84 degrees. Maybe it is. I don’t know. I tend to run cold all the time. But when you are not actually feeling the light and heat of the sun, it doesn’t feel like 84 degrees. You have to keep moving to stay warm, or try to wait in line to squeeze yourself into a space in the hot tub. Oh yeah, at Great Wolf Lodge their hot tub is for ages 21 and over ONLY. Not here. Full of kids of all ages.
I’d love to go back to enjoy the water park on adult night, but as of right now, they don’t have any scheduled for 2013.

Great place for kids. The slides are a lot of fun. There isn’t sufficient space to store an abundance of rafts. Folks are supposed to share and give up their raft if it’s obvious folks are waiting. This happens with inconsistency and I would like to see staff do more to enforce this rule. Overall though still a fun place to get wet and let your kiddos blow off some steam.

We didn’t do the water park, but did do the hot tub and indoor pool. Boy was the pool cold! Nice facility for a big military meeting as the one we were in. All staff was friendly and helpful with all requests.
Would go back.

We have been here a few times and have always enjoyed our experience. This place is very much centered around kids, not adults, which is a positive to me! I have taken kids ages 4 – 8 and they have all had a great time. There are small slides so that the smaller ones can feel «big», medium slides for the more daring bigger kids, and big slides for the really daring!
The lazy river is nice and there are always plenty of rafts to go around. Even on the busiest days I’ve never had a problem getting a raft. It also helps that there are 2 spots where you can enter/​exit so that there is not as much congestion in one spot.
If you go make sure you stand under the giant bucket at least once as it dumps on your head!
I would recommend this place for families with kids ages 1 – 12. There are definitely things for older kids and adults to do, but it is more geared to the younger kids.

I absolutely LOVE this place. I’ve taken my son on several occasions. It’s priced right for a water park. Not only is there is no evil sun to deal with, it’s temperature controlled for comfort. Of course, we went mostly in the winter, but I will not hesitate to go in the summer too.