BluePearl Veterinary Partners – Kansas City Northland

I had to come here late on a Saturday night after my puppy are a hair berret/​Bobby pin. The entire staff was very understanding and helpful. Luckily he must have spit it out or thrown it up before we got there so nothing further required after the x Ray. I can’t say enough about the friendly staff and Dr present.

I’m not happy that I had to become a complete jerk just to get help for my dog:
My wife and I brought our dog in after she threw up and started urinating blood, as well as refused to eat, drink, or even move. After waiting a half hour before even speaking with a tech, another 15 to see the doctor and before any treatment was given, they wanted us to pay 456.00 for treatment, or a bare minimum of 88.00 just for them to listen to our dogs heart rate and literally nothing else and no treatment.
They didn’t offer any solutions and would not take payments, work with us the least bit, and despite my wife and I offering them all of our information and getting paid that night, they would do nothing to even stabalize our dog. All they told us was to «go to a Vet tomorrow» (since it was a Sunday). We weren’t rude to them at this point, until the tech became defensive and tried to insult our intelligence, at this point the lack of professionalism became apparent.
Bad service, or more, lack thereof, and overcharging on everything. In fact, a woman came out as we were leaving and was complaining about how high priced it was, we thought she was crabby and ignored it, but I get it now.
This place has its priorities mixed up, money before patients, a terrible business model. I had to become rude and go on the offensive just for them to speak to a manager, instead of them just going to that in the first place. Finally they rectified some of the lack of responsibility and actually treated our dog, but only after complaining for 10 minutes at the front desk.
To say the least, I’m not impressed, especially since we were the only people there, and it took over an hour and a half just to get things going. I get that they have people that don’t pay the lump sum, however that’s why there are options for payment plans in other successful businesses who are willing to work with you right away, as opposed to treating a veteran and his family like they mean nothing just because they don’t have a near 500.00 to pay in one lump sum. It turns out they do «repayment» plans, but you have to get into a huff just to get it, which is the unfortunate part…
This would be a 5 star review if they would’ve offered that plan to begin with, because when we finally did get our dog treated, they did a great job, but the lack of customer service from the start and the way we were treated up to the point where I had to become a jerk just for them to help was ridiculous.

I cannot say enough fabulous things about the entire staff and surgeon at BluePearl in the Northland. After my Westie having a ruptured gallbladder and needing emergency surgery, Dr. Andrea Nowak, DVM literally saved my Jakers life. It was a very complicated major surgery and she and her staff did everything. They were very compassionate and I am SO grateful. But not only was it a successful surgery but their aftercare, staff, front desk, etc. treated me like I was their only client/​patient. I will forever be grateful to BluePearl and their superior service.
Julie and Jakers

This Dr helped my Jack Russell’s life!!!
Only I can say is Thank You, Dr Sabrina Belshe, DVM!!! I would bring my dogs to her for emergency service any time!!!

2 of my cats ate lilies and they are assholes for that. We drove all the way up here and walked in. The people here are caring and want to get your animals taken care of. It cost $ 2k for the 2 cats to stay get stomachs pumped, charcoal something, and IV for 3 days. That being said… My cats are alive and doing well. Every time I called for an update it was given with no attitude and always said please call any time. AND I DID! haha
Billing was as is. No extra charges. They are realistic with you when explaining. I would however say the checkin process needs to be standardized and streamlined so these crazy animal lovers dont get even more stressed by the unknown. They were empathetic. Its a hard sell though… You dont want to come off as guilt tripping someone into paying a lot of money for their animal. But they did a great job!

We have had to visit Blue Pearl twice this year. Unfortunately we have to visit when our pets are sick and our regular vet is closed. We prefer Blue Pearl to care for our after hour pet care needs because we know they will treat our pets like family, and they have the advanced diagnosis tools needed to make sure they get it right the first time. They will also be honest with you with your options, and your pets quality of life. Our 15 year old Shepard began to have seizures suddenly in February, and the vet on duty that night did everything she could to help stop his seizures and make him comfortable. End the end we had to make the hard choice to let him know due to the toll the seizures took on his body at his age. But we know we had placed in the best hands we could have. Our Afghan Hound who is 7 began to act a bit off so we had her checked out and it turned out she had a UTI. Blue Pearl diagnosed her quickly and accurately, prescribed and advised me when to give her the meds. They also advised of next steps (when to have our regular vet recheck her). Another great thing about Blue Pearl is that they send all of your test results and follow up to your regular vet so they have it for your pets chart and when you follow up they are up to speed on your pets situation. I have had to use other after hour vet care in the past and I feel that Blue Pearl you get what you pay for, it is always going to be a bit more expensive than your regular vet but, you can be assured they are going to use all of their resources to help your pet get better.
Thank you all for being so caring and taking care of my furry family.

2.5hr wait then an $ 85 charge for a 3 minute examine including listening to my pets lungs, looking in his ears and then finally inspecting his impacted anal glands. We left after being quoted $ 550 for a treatment plan to express his glands. After a dispute they finally waved the $ 85 charge, they couldn’t justify how lifting a dogs tail could justify the charge.
We will never return!
Part 2:
The next day we took our pet to our veterinarian (Independence Animal Hospital on Noland Rd). Total charge $ 20.50! $ 15 for the office visit and $ 5.50 to express his glands. The perceived issue actually turned out to be the equivalent of a mole/​freckle on a dog and the surgery happy idiots at Blue Pearl wanted to charge me $ 635 for a non issue!