Although there was a blip between what I was told in dropping off my computer for repair(I would receive a phone call estimate and that the cost of diagnosing the problem would be waved if work done) and the fact that no one called me with the estimate and the work was done anyway, the man who assisted me(owner?) when I called and then picked up my computer a few days later was very kind and apologized for no phone call estimate, waved the diagnostic fee as initially stated, cleaned up the computer so it was nice and shiny, and even loaded it in the trunk for me. And the computer works great(and he told me with my ok they would recycle the old part) so I’m a happy camper.
Julia R.
Classificação do local: 5 Kansas City, MO
My husband had a PC failure and was referred to B E Tek by my PC consultant. Because it was thought Paul’s PC hard drive had failed, he decided to buy a refurbished PC from B E Tek. There was difficulty in retrieving certain key email files from the hard drive to transfer to Paul’s replacement PC. The staff persisted and located the missing files. A+ to the entire staff for great customer service(and patience with non-techies). I’m sure there were other team members involved in assisting Paul; I do know Rolando, Chip & Josh assisted Paul with his quest for hassle-free computing. Yes, we’d definitely recommend B E Tek to others.