AT&T

Most horrible and embarrassing experience of my life at the AT&T store on State Line thinking I could upgrade and get a new iPhone.
Elizabeth very quickly explained my choices I had when upgrading my phone and my two plans for myself, husband and father. It seemed very similar to my existing plan but saved around $ 20. I was told many. many times that my Iphone 6 would cost $ 61.09, which seemed like an amzing deal, however my monthly cost would be 152.82 w/​o tax.
She told me to go to the Apple Store because they would have to order my phone.
After being at the Apple Store for over an hour, picked out my phone and case the clerk told me that the plans available from AT&T meant that I had to get a loan, and would be paying $ 596.00 for my iphone 6. I told him I had know idea what he was talking about. He told me this had been happening that it is a scam.
I had never felt so embarrassed in my life. They told me there wasn’t anything they could do and that I’d have to go back to the AT&T store.
Well, I did go back and spoke to the manager and Elizabeth. They really did not even apologize. They basically told me to take a hike without any help. They did tell me about the loan after I made a huge scene and told them I would tell everyone I could how they mislead me and what scam artists they were.
What a wasted day trying to upgrade my service!
Hello Sprint!!!
After speaking with customer service they graciously reinstated our voicemail, thereby avoiding a business interuption claim!
We were initially taken aback by AT&T moblie’s punitive action to erase our entire voicemail history and capabilities.
The good news is we will not be forced to retain legal counsel as we were asured that the services we pay promptly and rely on for our business will be reinstated.

Terrible misleading store. This isn’t a real AT&T store, it is just an «authorized retailer». Which as I found out meant they really can’t offer full service. Disappointed visit.

Terrible, just awful. I was visiting my parents in Kansas city and at their request, we went to the AT&T store to get them new phones. This «authorized retailer» is close to my parent’s house, so they suggested we go here. As soon as we entered, a red-​eyed 18 year old came out from the back and muttered «can I help you?» I explained the situation and he said they really only had 5 or so models. I knew this wasn’t right, but I let him talk to my parents to see if they liked things. My mom was willing to settle, but my dad wasn’t getting his questions answered. As the kid was talking to my parents, he was pulling his shirt up and itching his stomach. I knew we had to leave. I told him that I knew other stores offered a greater selection and we were going to leave. He told me I was wrong and I wouldn’t get a better deal. Suffice it to say, we went to a different store and were treated with nothing but respect AND they had some 40 models to choose from in store. I cannot for the life of me remember his name, but I was so disappointed in how he treated me and my parents. Will never return.