All My Sons Moving & Storage of Kansas City

Lots of hidden fees. Disorganized. Movers were fairly efficient and pretty friendly, but the hidden fees made them look like a lot better of a bargain than they actually were.

Being veterans of over 20 cross country moves, when seeking ‘across the development’ mover the criteria for selection aren’t quite the same. Nor is the same pool of firms to choose from. So, when faced with this decision we consulted (as always) the Oracle of Unilocal.
Thanks to participating Unilocaler’s there is a selection of reviews to sample. In looking over the companies I found everything from those sending leaking, un-​repaired trucks, to one sending inexperienced teams, to those lauding true professionals, honest and caring. Such was the case when I read the reviews for All My Son’s Moving of KC. I called and they made our short list.
The lead up to the decision to choose them (we asked for bids from four companies) was straightforward. They were prompt in following up the lead and every contact was crisp and professional from the caller who supplied my quote initially (Frank Lopez) through to the owner who promptly called when we secured the bid with a down-​payment to secure our date for the move. The advance confirmation call two days before was another well-​done customer touch point.
Now the Move-​Moment: Was our decision to go with them the right one – for us – for the property we were leaving and the one moving into – for our pocket books – and lastly, for our belongings (many of which are heirloom items inherited.)
Moving day arrived… and boy were we proven to have made the right choice!
The call came in from the dispatcher and driver both at the same time, that they were snagged somewhere in the area (easy when Olathe uses a lot of ‘Courts/​Terraces appended to other street/​road names or numbers). Not but five minutes later they pulled up – right on the time we’d targeted! (Prompt)
The team did the walk through and put down protective pads… and got right to work. I offered them coffee and we had coffee cake out to serve them but they were a team on a mission: delivering us as near-​perfect move as possible! Not one coffee break! Straight to work.
The team delivered!!! Prompt, efficient, friendly and focused. The driver, Gene was a true professional as were the others of the team, Cory and Andrew. These gentlemen are among the finest we have ever used! And in our span of experience we have used plenty of the national firms and a few small ones too. We’ve seen it all – the good, the bad, the broken, the missing, but this experience puts All My Son’s in the top of the ‘Best-​Of-​Class’ category.
Prompt professional service, Very reasonable pricing. Conscientious care of customer’s items and residence and, per our experience, their motto of ‘Treating Clients like Family’ does hold true!
They are welcome back into our house anytime… [Oh and while you’re here, let’s see how that sofa looks under the bookshelf???]
Thank you. Job well done!

The 2 moving guys did a fantastic job. Loaded all our things up. Then unloaded everything and literally jogged and hopped onto the moving van ramp. When your paying by the hour and the movers are jogging! & hopping/​jumping! That’s impressive. Plus the movers were professional and friendly. They took the care to carefully move everything, no dents or dings on furniture. I only give 4 stars due to the price. It was expensive (for my budget). Next time I’ll consider asking 2 guy friends and offer them $ 100 each.

Scott was great on the phone when I was booking… But not very helpful when I expressed my concern over the oil puddles leaked by the moving truck.
They were clear about the quotes, emailed me an estimate, confirmed the day before– which was wonderful customer service. Their slogan is «We are constantly striving to make sure our customers have «The Best Moving Experience, Period!».
Unfortunately, when the truck pulled onto our driveway, the truck left copious oil leaks and stains on our driveway, and then onto street. The movers relocated the truck onto the street quickly, and tried to wash/​scrub the oil off. They charged me for this time, mind you, and my husband was scrubbing the oil for at least 15 minutes before Jimmy and Carter came out to clean it. A tow truck arrived to take the first truck away.
I am grateful that they cleaned off the oil leaks off our brand new driveway (we haven’t even spent one night at our new home, nor have parked in our garage yet!) it’s amazing that Cocacola and elbow grease saved the driveway.
However when the tow truck towed the moving truck away, pools of oil on the street were left… Just waiting for us and our neighbors to drive through and track over their driveways. I felt the clean up job was only half done.
When I called back to let them know how I appreciated them cleaning the driveway, but was unhappy about having to clean the street ourselves, (I felt they should come back and clean up the oil spills) they coolly replied that they «feel that is city property like a highway and thus not their responsibility. They said any other moving company wouldn’t have cleaned the driveway at all, but they did… That we got a great price on the move and they spent 1 hr scrubbing our driveway. «
Wow. I am astounded by that attitude. Not cool especially when they are aware it’s their vehicle that caused the mess. Is that how you treat «family»? This is what they call the «best moving experience ever?»
Apparantly, it’s normal for them to make the clients who hired them to literally clean up after their mess… True, the street is city property, however the fresh puddle of oil leaks would cause direct oil tire tracks absolutely track onto onto our and our neighbors’ driveways…(see photo of their truck tire mark from the puddle oil leak.) Seriously terrible customer service on this point. Carter actually told me he didn’t think the oil would cling to our tires or mark any driveways!
Ummm see photo to prove that claim wrong!
We were making multiple car trips moving the stuff from the short lease apartment to our home all afternoon… Thus we were Forced to park across the street instead of being able to park on our own driveway until the oil puddles were cleaned off. Extremely inconvenient and annoying to say the least.
To be fair: they did clean our driveway and the movers did unload the boxes and did get them to the correct rooms. Hence the 2 stars. They were on time (though I’m lucky I decided to arrive at Uhaul early and not wait for their call to say they were en route, otherwise I would have been charged more for them to wait on me) and one mover did wear the provided shoe covers. The two movers did their job and I don’t blame them for the leaking truck. (I tipped them, and one was very apologetic about the leaks)
The reason I cannot recommend the company All My Sons, however, is because of the blasé customer service attitude about their oil leaking on the street– they knew their truck caused it, could mark others property, forcing us to clean up after them, and they take zero responsibility. The LAST thing My husband and I need on stressful moving day is to warn/​apologize to our neighbors and spend an hour and a half scrubbing after their leaky truck so we don’t move more oil on our driveway and so we don’t upset our neighbors… Oh– yes, we were charged full moving price for this honor!

My husband and we’re moving from a small town two hours south of KC to Kansas City. The night before our move another moving company (that I won’t name) canceled on us. With all of our stuff packed and no where to sleep we were at a loss. We called All My Sons and they were able to schedule us on short notice. On the day they were supposed to arrive, they were four hours late. After our experience with the other moving company I was very nervous they were going to be a no show. They did show up, and once they did everything went great! They packed the truck quickly, wrapped all our furniture, and we’re very nice. After the two our drive to our new home, they unpacked everything quickly and did a great job! They turned a terrible experience into a good one!

I contacted All My Sons to help us with a move after my mother passed away. We had so many «special requests» and they helped us to accomplish all our needs. We had some furniture moving onto a truck which was going to storage in town. We had a POD that they could not load for insurance purpose, but carried the very heavy pieces of furniture right to the door of the POD. We also had furniture that moved from 1 floor to another. The Movers were very professional, polite & calmly put up with arguing family members! We will definitely contact them when part 2 of the move occurs. Thanks for making this all run smoothly.

If you are thinking of getting a quote from this company, call, don’t bother filling out the contact form on their website.
They say on their website, «At All My Sons we treat our clients like family …». Well, my family doesn’t call me back with an automated system that makes you listen to a canned spiel while waiting for a real person to pick up the phone and talk to you.
The person who did finally answer also apparently doesn’t know how their system works, because when I complained about the robocall and being put on hold he said, «well, you called me» and hung up.

I hate writing reviews like this, but my experience was so unsatisfactory that I felt compelled. Kyle and his crew came out to do my move and I thought everything had gone fine. I tipped the three guys and they left. My bad for not checking the work, but it was moving day and I was managing a 3-​ring circus of service providers and phone calls. When I went upstairs, I found that my older daughter’s bed had not been put together at all, and my younger daughter’s bed had been put together comically wrong. Between these two beds, my wife and I spent at least an hour, on a day when we were exhausted, putting beds back together.
But the best part is that the crew misplaced the power cord to the inflation unit for my Sleep Number bed. These are beds that you deflate to move, so without the ability to inflate the air bladders, we had no bed to sleep on. I spent nearly two hours driving around Kansas City trying to find a store where I could buy a replacement power cord, with no luck. I still have to spend time finding one today.
But this is what really ticks me off. When I called All My Sons (admittedly, it was about 7:30 pm), they said they couldn’t reach Kyle, the crew chief. But I called his cell and got him right away. When I spoke to him, he admitted that the two guys who went upstairs to set up the beds really didn’t know what they were doing. WHAT? You knew these guys weren’t competent but you let them do their work unsupervised? Plus, the company knew I was pissed off and it’s now nearly 10 a.m. the next day and I haven’t received a call. Calls to their offices get no answer.
So I can’t recommend All My Sons. If they make good on this problem, I’ll update my review. But as of now, their work was shoddy and they created problems that no family should have to fix on moving day, when they’re already exhausted.
UPDATE: All My Sons called me the same day that I posted this review, took full responsibility for the problems, and offered me a refund equal to about 25% of my moving cost. So as promised, I’m posting that and updating my review. They owned the problem and made it right, and that impresses me. Any business that fixes its mistakes without excuses is okay in my book.

I had them for my move recently. They are the best prices. Charges don’t start until they get to the house and stop at time they are done at new location. Other companies charge from when they leave their place.
They guys were fast and professional even though it started pouring rain during the unload they got done quickly. I’ll never do my own moving again!

Terrific company. We had to be out of our loft by the end of the month. We had hired another company who, at literally the day before the end of the month told us that they still didnt’t have a driver for us. We called All My Sons who were there 24 hrs later to pick up our belongings. They arrived at our new home out west when they said they would and everything arrived in great condition.
This is definitely the company to hire for a move across the country or locally. Thanks, everyone at All My Sons!

Horrible company! We had hired this company to move my 88 year old grandma. They ended up bailing the day of the planned move bc we didn’t answer the phone during my grandpas funeral the day before and left us scrambling to find another mover. Very disappointing.

These guys are the best! I moved the owner’s sons Jeep down to FL and it was a real pleasure working with him.

The fact that this company is not BBB accredited, should let you know something is fishy off the bat. First of all, I barely had any furniture but lots of clothing. I told two men in advance that they would need to have wardrobes or carry it down on my two rolling racks. First he had me sign a waiver and give my credit card info in advance which I thought was fishy, I haven’t had any movers do the credit card first. Then they told me they couldn’t do the clothes, it would take them a really long time. So I bagged them all up myself and put them in my van sweating buckets. I forgot to mention the people the movers sent. Both smokers, smoking while handling my stuff, one looked extremely overweight and in the wrong line of work. They took about 8 items of mine over to my new place, rearranged the truck 100 times on those 8 items so they could get 2 hrs in. Got to the other place, they ran my credit card in their truck without showing me any total, without my approval, and ran it for DOUBLE the amount quoted and their manager, Jimmy, said that I was paying for an hour travel time back to their station now that it was done. Are you kidding me? Before you hire them please check the Google reviews there’s not one above a one star. They are the worst scam artists I’ve ever dealt with and I’ve dealt with a lot of great moving companies.

On my move to Kansas, I had been severely ripped off (please google «moving scam»…I fell for one, hard), so my spidey-​sense was up the whole time I was looking for movers. On my initial contact with several, I told the person I spoke to to google «moving scam,» and if I even caught a whiff that they would pull anything on that list, the whole thing would be off.
Well, these guys were one of three to return my phone call (I called about 7 or 8). That should tell you something about this industry.
This was an in-​town move, so all the movers were more or less the same price. So I took these guys as their estimate was in the middle, and they actually came to my house to give me an in-​person estimate (the others said they would, these guys actually came).
Pros: the people that arrived an hour early, stayed late. They got everything done in one move, and nothing broke, nothing is missing. They were polite, and very personable on the phone. Actually kept their appointment to give me an estimate. They only underestimated the number of boxes needed by 2 (they priced me out 45 and it took 47)…that’s a record, and that’s usually where they get you.
Cons: as nice and hard working as they were, they were not particularly efficient. Some of the boxes were really sparsely packed and could easily have been combined. I have had four movers in my lifetime, and each one, no exception here, has been off on their estimates of how long it should take to pack up my house. Thus, it took them about 3 or 4 hours over what they said it would. We had a «not to exceed» agreement, and we hit that and they didn’t try to wheedle more money out of me, so that’s okay. They said the guy who gave me the estimate was new… I forgive them for this because the box estimate was remarkably spot on; but I’m docking them a star for it at the same time.

This was the only moving company available the weekend when I was moving and I saw a few positive reviews for it on Unilocal so I decided to give them a try.
Pros:
When I applied online, I received a call almost immediately, which was appreciated. The movers were friendly and professional. Two days after the move, I received an automated email asking for my feedback. Unfortunately, I haven’t heard back from anyone in response to my feedback.
Cons:
They showed up an hour late and when the main guy went over the fees, I was told about an additional $ 40 «wrapping fee», which I had not been told about previously (this fee ended up being removed at the end because they «didn’t need to wrap that many things after all»). Overall, I felt like they didn’t put a huge amount of energy into the move. This was a disappointment because prior to the move I was assured that they would move quickly and that it would take roughly an hour per room. This ended up being the slowest, and by far the most expensive, move I’ve ever had. I’ve used two different companies for all my previous moves and they would usually run around $ 600+ for the same amount of stuff (two bedroom apartment). This move ended up costing me close to $ 900 total (including tips), even though they only had to move my belongings from a storage unit (no stairs or elevators, just a straight shot) into my apartment, about 4 blocks away (and yes, there was a working elevator in the building, with minimal walking).
At one point, I went into the basement and one of the workers was there by himself talking on his cellphone. He had no business being there, much less talking on his cellphone while I’m paying $ 139/​hour for his services!
Finally, their 10% fuel surcharge is ridiculous, considering that I’m already paying $ 139 for the movers just to drive to my place (this on top of paying $ 139 per hour of actual work) and the entire move from point A to point B was only 4 blocks.
Overall, the movers were friendly but too expensive and the work was too slow for what I was paying them.

After calling several companies, we chose this one because of the courtesy of the initial contact and the cost. I crossed one company off the list because of the rude person who handled my initial call. Figured if it starts out badly, no good outcome. On moving day, the guys worked hard (some of our possessions are humongous), and took very good care to not damage anything. They did a good job loading a 28 foot container that our company provided with as much of the boxes, furniture, and stuff as was physically possible. I appreciated the professionalism of the agents on the phone and the efficiency of the crew. The loss of one star is because I don’t think they estimated the time to load accurately, and our digital camera was stolen.

I have moved 14 times in the last 17 years, rotating through the word-​of-​mouth referrals and stand-​by movers of my past. This last move was the first time I used All-​My-​Sons. The were FANTASTIC. They moved my family heirlooms, delicate antiques, and oversized furniture without a scratch, dent or ding. When they came across «hidden» money during the move, they pointed it out directly without touching it. They were courteous, considerate, and gracious. Even WHILE navigating four stories worth of stairs. Bill, the owner, helped me set up the move, and Robert, Hakeem, and James did all the heavy lifting. I would recommend them to anyone. This move was a sheer pleasure!

They did an amazing job. The crew was efficient, clean cut, personable and really knew what they were doing. I can’t recommend them enough.

We had an unusual move. My wife was living in KC in an apartment and I was moving from another city to join her. So our move consisted of having the mover first unload a densely pack 16′ rented moving van, then go to the apartment with their moving van and move the apartment into our new house.
The company did an estimate telling us it was really an hourly charge. They thought the apartment would take just 4 – 5 hours. My wife told them the difficulties of the apartment (they had to go up one story of stairs on the outside as there was no street level exit) and that we were merging two households so there was a lot of stuff. She encouraged them to come over but they felt they had a good estimate.
In the end this was an all day arduos affair. It did take about as much time as they estimated to move the apartment but we added the rental van which they told us would take as long as it took.
The movers were fun and professional. The work was very tough so I started to help (they thought I might have a future as a mover – no thanks!). They made recommendations like get ride of many of my books (all done in fun with some truth). All in all I thought it was very well done with nothing damaged despite the day long effort filled with possibilities of damage.
Two things to be aware of: the movers expect some tip and after seeing how hard they worked weI had no problem with giving them one. It was just something we hadn’t thought about so we had to scramble for some cash.
The second item, and why a star was lost, was that at the end of the day the office mentioned there was of course the fuel surcharge (10% I think). This was like getting to the airport to suddenly find you had to pay for luggage when it wasn’t expected. The apartment and the house we moved to were all of 8 minutes drive apart and so a discussion happened and they dropped the charge. When figuring the cost be sure to ask about any extras.

I can’t say enough good things about this company. We have used them twice now. Once, for a move to storage, and again, to move to a rental. The Customer Care is outstanding from the owners and contacts at the office, to the moving crew. They take the stress out of moving! So far, everything has arrived in one piece… and that includes myself! I will recommend them to anyone I know who is planning a move.