Lex Brodie’s Tire & Service Center

The delivery of service rendered was good. Went in for an alignment and wheel balance. Vehicle was completed in a decent 2 hours. Things were fine until when checking out I was informed of a check engine light. To my astonishment I had to visually check this out. Sure enough the light was on. However rather than going back into the store to find out why there was now a check engine light on I had to leave for prior arrangements. As I drove home everything felt fine, but it was very disheartening to see this check engine light on. I managed to scan my vehicle and sure enough a code for ECU malfunction pertaining to steering pump was displayed. Immediately I speculated the alignment process tripped this. So time to phone lex brodies. I stated my problem politely however the rep I conversed with quickly insisted I brought in the car with the check engine light on prior to them servicing. I like to think I’m a lil smarter than the average joe when it comes to cars but that darn light has never come on for me prior to this. So I pressed my concern that lex brodies actions has somehow tripped my check engine light. Again the rep seemingly took offense to my allegations and with no sympathy or remorse said we did nothing wrong. I requested to speak to a manager but again was shot down. The reason was apparently the managed already clocked out for the day? I insisted my situation be forwarded to the manager and this was the only time the rep was receptive to my requests. So an «apparent» message was left for the manager. I felt my case was stated well in a calm yet serious fashion so it amazed me to never hear back from brodies at all! So off to the dealer I go. Quickly and professionally I was told that brodies alignment process didn’t follow proper procedures in the alignment process for my particular make and model. In other words, they need a bit more awareness or training in their service. Their aligning of my wheels set off the check engine light but gladly as I made my way to the dealership my vehicle cleared the light on its own. So rather than make a big issue out of this I decided to let this slide and not return to them for any of my vehicle’s future needs. It’s unfortunate though how this was handled by the rep. This should’ve been a much more pleasant process but instead I was ineptly accused of bringing in a vehicle that already had a check engine light on. Customer service took away what could’ve been a 4 star rating. I should’ve listened to my gut on this one but decided to try and save a few bucks by going to lex brodies. You get what you pay right?

I was worried about taking my car here because of all the bad reviews, especially the ones that said they were giving them the benefit of the doubt after reading these same bad reviews and still had a negative experience… but I am glad I gave them a try! It was so convenient since they are right down the road from my house! I took my car in because it needed an oil change and my maintenance minder (Honda CRV 2010) was telling me it needed an air filter and transmission fluid flush too. I wasn’t sure about the transmission flush since I thought I had done that fairly recently, and I was hesitant because this service can be a bit costly. But, after I checked my car in the mechanic came out and personally showed me my air filter, verifying it needed to be changed, AND told me that my transmission fluid looked good and he thought it would be good for a while longer :) Everyone that I encountered at this location was friendly, accommodating, and understanding… I am definitely sticking with them for all my car service needs!

Went to Lex Brodie’s in Waimea to fix a flat. They told me they could not repair it and a new tire would be $ 350. I went to R&G Tires in Kona and they repaired my flat for $ 25 with a lifetime warranty.

Got a flat tire on the way to work. Pulled in to lex Brodies, even though they weren’t open yet. The manager, Mike, had just arrived and came up and inspected my tires before he even unlocked the door. He gave me excellent customer service, explained all of my options and offered me a coffee and newspaper while I waited a few minutes for his technicians to get in. The service was fast and friendly and saved my morning. I will definitely be back again. Thanks Mike!

Lots of great things about living in a small town. One of the down sides is having just one option for buying tires. I understand that its a time consuming process but when people who come in after you and are having their cars serviced and you are still just waiting to have one tire changed it becomes exasperating!!! From now on I’ll just order tires on amazon and have my braddas friend mount them for me at his home. Almost 2 hours so far for one tire. Life minutes lost forever!!! Wow had some Bradda come in twenty minutes after me and had an alignment done on his truck and he is now done and gone and I’m still waiting to have one fricken tire changed!?!@&%%@ this S@#$! Over it. Wish there was an option for a negative five star rating!

Ended up getting all the work done recommended for $ 320 which is far less then the $ 1000 lex Brodie quoted me.

Just called them and ask how much would they charge to change my oil even if I bring my own oil (moble one synthetic) and they said they will take 5 dollars off and total charge is 80 dollars. How stupid is that?

You know, I saw all the bad reviews, and thought I would give this business a second chance, especially since they have been replying to bad reviews with positive comments. I have been severely disappointed. DON’T LET THEM TOUCH YOUR CAR. They can’t even be trusted to replace a light bulb.
I went in for a safety check on a Saturday morning. I showed up at 7:30 AM to meet the person doing safety inspections who shows up at 8 AM. He drove my car over and looked at it, then decided that the left turn signal was out. Now, the left turn signal wasn’t out when I drove up, but there is the slim chance it went out after I drove up. I said ok and paid the nearly $ 10 to replace the light. Ultimately my car didn’t pass due to a torn CV boot, which is fine, I’m not upset about not being passed. I knew it was a torn about 3 inches. They offered to call me the following Monday with an estimate on how much it would cost to fix the part. I drove it home afterwards to discover:
A: NOW my left turn signal is out (as in they broke it or didn’t replace it like I paid them to do), and
B: NOW my CV boot has been torn all the way around, exposing even MORE of my CV joint and endangering the life of the part, and
C: I never received a call with an estimate.
This place is untrustworthy, unprofessional, and I am sincerely surprised they are still able to be in business. I have since heard NUMEROUS horror stories from friends about Lex Brodie’s in Waimea/​Kamuela. Don’t let these people touch your car. They can’t even be trusted to replace a light bulb.
The only pro: The employees at the front seemed friendly.

The story is long, wish I could write it all out. In short took the vehicle to them, a $ 1,000++ bucks later, new tires (of course) etc., etc., 6 months later more problems, another $ 1,000++ later, 2 months later an estimate for all new wheel bearings, O2 sensors that hadn’t been replaced the time before, all new brakes, they were well over a thousand bucks again. I said no way, took it home, jacked it up, ALL wheel bearings were perfectly fine, etc., etc. Found a good local mechanic who came in with the repairs at a fraction of the cost and the problem was ball joints and tie rods which Lex Brodies had never had on any of the repairs or estimates but the obvious problem to even why the new tires were «needed». (This was not a personal vehicle but one owned by a non-​profit who really didn’t need to be taken advantage of)
Then took another vehicle in for a safety, well of course right off it needed new tires, imagine that! In spite of good enough tread according to my dime. Let them know I had enough of them and would never be back. Cannot advise enough, DO NOT GO TO LEX BRODIE“S

I usually give people the benefit of the doubt. Maybe they are having a bad day.
However, after going several times over the last 10 years, I am convinced that the problem is in management, not the every day employees.
I tried getting a small tractor tire repaired — «We do not have a machine for that» To which I ask if they have tire spoons — «Well yeah but I am not sure the guy will want to do that». So I end up going to Hilo to get it repaired — with spoons, no problem.
Tried getting a safety check — «You need an appointment — let me see — Next week I have a spot». On the appointed date & time– «It will be a while, we are still working on other cars» — took 1 hour to get mine — why have an appointment?
They ask for your email, then I get endless spam from them asking why I have not come back.
Stay away from this place, drive to Kona or Hilo R&G — They are more competent and actually friendly.

These guys are crooks. they break your car even more just to say you need it repaired.

Unscrupulous, slow, don’t honor their appointments.