Enterprise Rent-A-Car

Currently renting because my truck is in the shop. The first vehicle they gave me smelled «wet» like it was cleaned but not allowed to air dry. It was not properly cleaned, seats dirty and cereal in between the seats. Driver side seat panel was broken & coming off and the clock display kept going out, couldn’t see the time or tune the radio station. I called the next morning to let them know I wanted to exchange. They said «no problem» I told them what type of vehicle I wanted, but when I got there late that evening they offered me something different. It was an upgrade but when I opened the door it smelled like weed & cigarettes. I declined. Told them again what I would like. As the guy was «not» checking on my request, I over heard another sales rep, giving my vehicle of choice to someone who had just walked in. My rep then escorted me to another vehicle different from my preference. That one was a major step up, but the tire wells on both sides were coming unglued. I accepted the vehicle and the guy wrote the damages on his sheet. This enterprise rents crappy vehicles.

Great customer service. We rented a car to drive across the country and ran into multiple issues along the way (weather, mostly, causing us to need the vehicle for longer than anticipated). We really appreciate everyone at this location, especially Keagen and Jami!

I rent from this Enterprise location on a weekly basis if not more. The team here is beyond helpful. They regularly go above and beyond to build relationships with their customers, and they always provide top-​notch service. I’ve rented from other locations a handful of times (for various reasons) and I’ve always been underwhelmed by the lack of enthusiasm and willingness to help from their staff. I would never, ever rent a car from another location in Kalamazoo. This is the place to go!

I rented from this place it was ok, this time same as last time process which was I went online made my reservation then went to the place and got surprised that my reservation was not available the only thing they could offer was a van to seat 9 people and all I needed was 5 people and some luggage space.
I told them what’s the benefit from the reservation if I can’t my car that I requested.
Never going there again even if I have to pay extra to budget or Avis hertz …

Walked in with a maintenance light issue. Saw us immediately and switched out the car, just like that! Thank you!