GoWireless Verizon Premium Retailer

Worst customer service ever! Raelene B was very cocky and made my family wait for an extended amount of time, unnecessarily, because her «manager» was not in, although there was another «manager» on duty. Did not look us in the eye while talking and simply threw our change on the counter and continued playing on her phone.
I will be calling Verizon to report her. Why go into customer service if you don’t like people?
Will NEVER be going back and I hope they go out of business.

This store did a fantastic job helping me change over to an Iphone 6. While all 3 employees were busy they still took the time to greet me as I entered the store. When it was my turn, which didn’t take long at all. Stephan, the manager, was the one that helped me switch to my new phone. He took his time to explain all options. I really did not know about all the new deals and savings that were available! I really am happy that I decided to go to this location. If you need a new phone don’t go anywhere else!

I’ve had really great service at this store. Jason and Stephen were especially helpful. I would recommend this store.

If I could give this location zero, or even negative, stars… I would.
After calling them repeatedly and going to the location and even talking to the MANAGER on every one of the occasions, we are still owed $ 300 by this company. I call corporate and they tell me that I have to take it up with that specific location.
I have been being told by this locations manager Steven, that I will have the $ 300 refunded into my account in «3−5 business days» for over a month now.
Today when I looked at my checking account i found out that this Go Wireless location has charged me an additional $ 200 today, FOR NO REASON! And WITHOUT PERMISSION from my husband or I. When asked what the charge was for THEY DIDN’T HAVE AN ANSWER! I told them to refund the money, release it, whatever… I was told there is nothing that they can do about it at this time. WTF.
WORST EVERYTHING. Now this location owes me $ 500. I am afraid to even put any money in my checking account since these thieves will charge my account at apparently any given time without consent, permission, or even the debit card present.
Save yourself and do not ever go here.
I have already contacted the better business bureau as well as their corporate office in light of this new event, I have contacted Verizon Wireless themselves since they are affiliated (and informed them they should not be in business with such an awful corporation), I also plan to speak to a legal office tomorrow morning on the matter because this is more than unacceptable.

I had a bumpy ride with this place on prior occasions, but this last time was great, because of a representative named Amelia! Efficient, informative, helpful, and exemplary service! She is the reason that I have gone back since for some additional items, and will go back again.
Thanks Amelia for everything!!!

Jason was very helpful with great customer service. Very informative about upgrades and latest version of phones.

Great service in a comfortable atmosphere. Garrett was especially wonderful in coaching my father through his first iPhone — teaching him the basics. For anyone who has found the Windward Mall store a buzz of noise and distraction, check out this Kailua store. It’s a fabulous alternative.

Got my 3^rd phone from this store 1 week ago. It was my 1^st smartphone. Went in today for some help and was basically told I was a trouble maker. I so wish I had gone to Apple or Verizon store. There will be no repeat business there for me.

No complaints about customer service. Maybe because I knew what I wanted, my rep was efficient and friendly. Best of all, I didn’t feel like was being jerked around by by a salesman. Heck, they were down right pleasant. And when I discovered a flaw with the battery case that I did not notice i until the day after I bought it, the replacement process quick and painless!

If you need Verizon products, services, whatever, and live in Kailua, go somewhere else. I’m not kidding. Save yourself the frustration, headache and angst and drive ANY distance to a bonafide Verizon store. But, don’t go here.
First of all, I’m not sure if the staff are paid because no one seems to want to work. And, 2 of the 3 times I entered the store, there was not a single employee present. For several minutes. And yes, there is a doorbell ding announcing new arrivals. I think if you are looking to increase your black market inventory, however, this might be a good provider.
Where do I begin? My BlackBerry died 2 days prior to the iPhone 4s launch. I was first told I could pay the $ 50 replacement fee (what does the insurance I’ve been paying cover??) and wait a week until I was mailed a new BlackBerry. This made no sense to me when I’m standing in a store filled with phones. I decided to upgrade to the iPhone and was told the phones would be in on Friday.
Friday comes. I arrive at the store. No phones. No offer to call when they arrive. No indication that they even know if the phones are coming. You really have to work it yourself by asking for everything: Can you call me when they come in? Do you need a phone # where I can be reached? When do you anticipate the arrival of the phones? Pulling teeth is easier than this.
Finally, a call. My phone has arrived. Now the real fun begins. Different employee, same disinterest, same lack of customer service, same discompassionate attitude and again, makes me go through the entire story of my crashed BlackBerry hard drive and potentially lost contacts. (Is Apple the only company that documents these intake assessments??) The employee, who looks like she’s about 16, must hear this tale of woe a lot because my plight did nothing to ignite any shred of validation from her. I mean, NO expression. (Hang on, she was very excited to tell me she had been playing with the new Siri personal assistant feature on the iPhone.) Again, I’m doing all the work: Can you please try to retrieve my contact list? Are you able to sync the BlackBerry to an iPhone? Do you offer the Apple Care plan? Do you have protective covers? Can I change my plan? I’m doing more marketing for this store than she is. Chelsea is the epitome of lazy, unhelpful and the antithesis of Sales Associate.
Oh, and did I forget to mention that she also deleted all of my voicemails prior to syncing the 2 devices? No, she did not ask me if I had checked them first. And no, she did not apologize for making an irrevocable error. But, she did manage to make it sound like my fault because I didn’t read the memo I never received re: Verizon’s new voicemail policy.
Needless to say, I regret giving any money to this store. As it was, I only ended up purchasing the phone and protective sheets for the glass.
I will never, ever spend any more money in this store again.