Sprint Store

This store is a nightmare, don’t come. people are rude and just give you more problems that solutions.

I have been a sprint customer since 1998, and have had generally good experiences at the Ala Moana store. Today I was in Kaneohe and visited the sprint store, and was so happy with the service and advice that Justin gave me, I have to tell the world. The store was near empty sometime after 5 pm, and in return for my old iPhone, I left with a new 6s plus, several accessories, and a new Bluetooth, paying taxes and not much more. Justin spent the time I needed to evaluate each need that I had, lowered my monthly bill though I was paying for a new phone, and I left a very happy customer. First time I ever received great service in a cell phone company store. Now, if only sprint’s coverage/​network could get close to Verizon’s, I could say the same about sprint’s network.

My worst visit to this store in awhile. Got into the store about 5 min before 5 knowing that the automatic payment machine is shut off at 5:30. When I get there, the machine has long been shut off. My normal 75 second transaction time now stretched to 6 – 8 minutes as I had to wait for the employees to help customers in front of me. Oh, did I mention that I was in a hurry. Robert did try to make small talk but I was already irritated by the wait.

Best sprint on the island. The staff here actually listen to what you have to say. Listen to your needs. If ypu have a sprint phone come to this store for service! Best customer service in the island. Way better then pearl kai!

Went into the store for an issue with one of the phones on my account jeff was courteous professional and took care of the issue right away all with a smile sprint needs more employees like jeff

I am giving this store 2 stars because I used to LOVE this store. That is the only reason this is not a 1 star review. I went to sprint to look for my tablet. While I was there the person mentioned that my plan was dated (this is true as I have had the same plan for 12 years). I was told that I would save money by changing my plan. Hmm… If something sounds too good to be true it it!!! After changing my plan as advised… I received my first bill and it was more than my other bills! The plan change made my bill go up! When I asked about it I was told that I could lower my bill by having people join my «framily» plan. Wait what? ?? I wasn’t told about this when they told me to switch plans! Ok so fast forward a few months to now. Best buy has the Samsung S5 for $ 1 on Thanksgiving… but not for me!!! Since I’m on the framily plan I don’t have to option of getting the phone for $ 1. I have to use the easy pay option through Sprint. I called customer service because now this is rediculous… but they can’t help me because they supposedly can’t get back an expired plan. Are you kidding me? Now I am stuck… If I want to get the phone for $ 1 I have to switch plans again… but this time I won’t have an unlimited plan. Bottom line of this review… Be advised… Sprint will rip you off. It is not worth it. So disappointed with this store. But just as disappointed in myself for falling for their «too good to be true» plan.

HORRIFIC!!! Called on THREE different days at different times of the day with the same result! NO ONE ANSWERS!!! SOFA KING IRRITATINGGG!!! It’s a bit ironic that a phone company doesn’t answer phones!!!
I then proceed to call the mainland to order a new phone n sign a contract! Thus commision! The first techy was as smart as a box of rocks! Kept putting me on hold n couldn’t answer my questions! Hung up on that genius! Opted to wait again! Explain to a new one! We all know how fun that is! She puts me on hold trying to process payment but fails to even ask what color! Wanna add color options? That shit better b offered! It must b idiot day!

JEFF @ SPRINT KANEOHE IS A NIGHTMARE! I’ve been w/​Sprint for over 3 yrs now. After my very 1rst visit to the Kaneohe location, I was sold by the extremely friendly staff. Everyone I spoke to was knowledgeable, patient, polite & professional. They went out of their way to show me how to use the different phones & apps. They just simply provided excellent customer service every time I went there. JEFF on the other hand is rude, condescending, sarcastic, insincere and misleading. He clearly has some kind of beef with his manager and Customer Service and has decided to take it out on the customers. After 3 yrs, my experience with JEFF was so horrific I have decided to let my contract expire and move on. I’ll honestly miss the rest of the amazing crew.

Had some phone coverage issues within buildings like Costco, while Verizon did not. Generally, phone coverage did not appear as an issue, though this feature was not used heavily. Did not find 3G data coverage to be consistently effective. Some text arrived later than expected. Most of the time, could not upload pics to Unilocal without wi-​fi. Also, was not able to send pic via text messaging. Terrain may be issue. Would consider another carrier if here longer. However, I enjoy the data plan as others on plan have high data consumption. Just grin and bare it while here. Could be my phone (Galaxy S2) too. Many variables for seamless service. :-(

I just wanted to say that Jord, Cameron, and the rest of the team at this store are quick to resolve any issues. I’ve gone 3 times for 3 different reasons and they been nothing but professional and friendly. 2 thumbs up all the way.

So i just switched from tmobile to sprint. All i can say is, Thank you KAMERON =D He was very helpful and so knowledgeable, great customer service. I felt bad at one point because I kept asking him questions about my cell phone. I thought he was going to get irritated… But he was sooo patient with me… I never had this kind of customer service from a cell phone store before. normally people are so grumpy =(like «Goo Joon Pyo» but this guy kameron (is that how you spell his name?) is like «Ji hoo» personality wise. (inside joke). So 3 thumbs up!!!

SIMPLE No Customer SERVICE!!! I Felt Like I Was Dealing With STATE WORKERS THAT WAS TO BUSY TO DO THEY JOB! NOT ONCE OR TWICE BUT MULTIPLE TIMES TRYING MY BEST TO NEVER GO BACK!!!
TIPS: GO SOME PLACE ELSE

The best service you get, they will try their best to help you!

I was in Hawaii for my grandma’s birthday. Right before I left for my trip, I had saved a very important contact number to my phone. I mean… I was walking out the door with my suitcase when I got the number. Well, after I arrived in Honolulu,.on my BIRTHDAY… my phone had a melt down. My entire address book locked up and everything unreadable! Panic! I went to the Sprint center juuuust before the cut off time for same day service. «thank u!»… I was frantic… I didn’t have access to restore my old numbers and i desperately needed that new one. They checked my phone in and told me to return around 7pm. I returned at the designated time and met with the tech, Gary, who was working on my phone. Let me tell you, he pulled out all the stops and seriously used every trick in the book and then some to retrieve the corrupt pim file that held my data… and he GOT IT! He stayed for a good amount AFTER the store had officially closed for the night. No complaints, just a great disposition and friendly, helpful demeanor. He totally took me out of my frazzled place and had me leaving with a working phone and a smile on my face. Yay! Gary! You da’ man!

I have had nothing but good experiences with Sprint in Kaneohe. Everyone I’ve dealt with there has been professional and genuine. Good job on the hiring and training.
Yesterday, I found that my Evo was not charging and because I do a lot of business on the phone, needed a replacement right away. Instead of sending in the phone, they were able to replace it at the store and have me up and running in about 20 min. Made my day. Apparently it doesn’t always work out that smooth, but the fellow that helped me out, Kameron, took care of the situation. What a pro.
I’ve dealt with their manager a few times too, and it seems everyone is on the same page customer service wise at this location. Even though I’ve had Sprint for a long time, I’m not married to them as a service provider, but having great customer service on the local level is great, if not unexpected here in Hawaii. BTW, I’ve had better and better experience over the phone with Sprint the past few years too.

Damn it! If I’d known that I could have gotten service like this, I would have jumped ship from Verizon years ago.
I WAS a long-​time Verizon customer but their rates are out of hand now and I heard a lot of good things about Sprint. But Verizon tried to say how ‘bad’ it was with ‘roaming’ charges, and all of that. Okay… we’ll get into that in a sec… first of all…
I’ve never been to any Sprint store before this one but, if so, I hope they’re all like this. I went in on a Monday and knew exactly what I wanted (an Evo, duh) «if» I left Verizon. Devin helped me out (turned out to be the store manager). I was well-​read on the Evo and he knew his stuff for sure, nicest guy too. He wasn’t «high pressure» either, just calmly refuted the b.s. that Verizon was saying. Okay, the Spring $ 69 plan… you have to add on another $ 10 for ‘premium data’… that’s fine. It starts off at $ 79 for UNLIMITED data/​text on a 4G network, and 450 minutes. Verizon, for the similar plan is literally $ 88, but only for 3G. AND, Sprint’s 450 minutes??? Um, if you call another cell phone, not just a Sprint one, it doesn’t count against your minutes. Roaming? Verizon tried to scare me about roaming… um, if you are in the middle of nowhere, outside of their network, no biggie, you get minutes counted against your 450 minutes (no extra fees).
Anyway… so I returned the next day and got signed up… most companies you work for will give you about 20% off… so my monthy bill is just over $ 60 now… vs. Verizon’s almost $ 90? It’s a nobrainer. Anyway, so Chad took care of me, totally a good dude, explained everything and ported my old number over to my new Evo, as well as all of my contacts — for free. I was literally up and running before I left the store!
Also, let me point out that the employees know their stuff… very calm, very patient with the other customers, all happy to be there (vs. some ‘summer job’ person).
I highly, highly recommend this store… they’re take care of you.