Maui Extreme Toyz

I love this place!
Decided to hop islands and visit Maui for the day, just for fun :) We rented a car and went on an adventure to do whatever our hearts desired. We had some time to kill before dinner so we decided to check out the Queen Kaahumanu Center.
As we were walking around the mall window shopping I couldn’t help but notice all the pikachu and animé merchandise in the glass window! My inner otaku was drawn in to the store immediately.
I was honestly confused at first, because when we walked in all I saw was party theme stuff. But all the way in the back of the store, is where Maui Extreme Toyz is. Slightly confusing, but I guess that’s how they saved rental money, haha.
Anyway, I was in love to find all these old class toys (rubix cube, pog’s, yoyo’s, etc) I was also super excited to find a ton of animé stuff here too! Ahh this was a great little hidden gem to find on my Maui day-​cation.

My family has been shopping at Maui Extreme Toyz since it first opened. Their customer service has never been outstanding but we have continued to give our patronage to this business because they carry items that are «direct from Japan». (Although I suspect «direct from Japan» is more like «direct from eBay» or «direct from TJs Warehouse».) While they do carry a nice selection of toys that cannot be found elsewhere on the island, a good number of their toys are cheap China imports that can be found for a better price online. (If you’re into knock-​offs, that is.)
Because my family loves this store so much, I make a conscious effort to turn a blind eye to obvious red flags. However, after a recent event I can no longer feign ignorance to the dishonest way this business is being run.
— When they first started taking credit card payments the owner told me that «his system» prevents him from taking payments under $ 10. «His system» is actually Square and his statement was a boldfaced lie. I have personal experience using Square, and there is no minimum purchase amount. Furthermore, there are other vendors in the mall who use Square and they allow others to make purchases under $ 10. Rather than blaming it on the system, he should be honest and say that it is store policy.
— I’ve seen the store owner shopping for Asian toys (Bakugan, Pokemon, etc.) at Walmart then later saw the items being resold at his shop at more than 100% markup. This was many years ago (maybe around 2007 or so), so I do not know if he still does this.
— Most recently my family and I were looking at the Lokai bracelets they had for sale. I suspected that they were fakes but the Asian sales woman told my husband that the owner dealt directly with Lokai and that the only reason other vendors sold Lokai bracelets for so much is because they mark them up a lot, whereas they wanted to sell them for a reasonable cost especially because it was around the holidays. She assured him multiple times that they were authentic Lokai bracelets directly from Lokai. (The owner was sitting behind the counter adjacent to her and could hear everything she said, at no point did he interject to say that it was untrue.) My husband ended up buying a black bracelet and later e-​mailed Lokai to inquire about it, as they don’t have a black bracelet listed on their site. Lokai replied that the bracelets were fakes and that they never created a black bracelet. I don’t take issue with the fact that we bought a knock off bracelet for a measly $ 10, I take issue with the fact that we were lied to repeatedly during the sales transaction.
This business is run very dishonestly and I think it is very sad. They’re not just ripping off adults who can probably shrug off the cost of whatever they spent, but kids who work hard to save up their money. Bear in mind their store has a strict «NO REFUND» policy, so once they have your money they won’t give it back!

Great selection of over priced toys. Most disappointing shopping experience I have had in a long time while shopping w/​my son and him having to witness the grouchy Japanese owner complaining to a woman he was working with that a son and father were 86’d out of his store for whatever reason that sounded like they were comparing price of a Rubix Cube to Toy r us and complaing thats why kids r the way they r today! Really sir, if that was the sutuation I hope my children grow up to be price concious beause with the attitude I witnessed today and a few other times when patronizing your toy store your store was the last choice of mine and lucky Target was out of the item I was looking for for my little girl because your attitude towards the kids u kept scolding to show their license to whatever it was u had to be19 to look at in the case and the fit you were throwing about the father n son the ~I would be embarrassed to work for you! What a stressful shopping experience! I didnt even want to look at anything else. All I can say is Wow! Keep up that attitude and trust me there are many other stores and online services that will be happy to have our business and not have to witness your tantrums. You need to learn some customer service or your mouth will run u right out of business!!!