FedEx Office Print & Ship Center

Went in with a usb that included 4 pdf’s i needed 9 printed for a last minute client meeting. Cynthia helped me, or should I say destroyed me. She erased all the pdf’s I had needed. Talk about a nightmare. What’s worse is the other employees & managment offered no assistance to help her recover my erased pdf’s…wow!

Matt lani
Aloha,
I spent there almost all morning. Helping my wife with her project. Usually I would not write a review about FedEx, but this time I feel I should.
We were there working hard to get things done and we probably looked a little bit confused. Than came big guy (Matt — as I remember) and he helped us several times with few «little» things. He has great personality and good sense of humor. It was really nice to have someone who approached us, because than we would search for help.
There is one more person I would like to mention. Lani. She was professional and very nice to our 3 years old daughter.
Thank you guys!!!
Mahalo for reading this.

this is NOT the place to print photo’s. it is much, much easier to use Wal-​Mart or Target who will appreciate your business. Wal-​Mart has a dedicated staff and setup to do anything you need. they should take the photo ripoff machines out of the fedx store.

We went in half an hour before closing time and had to print out 100 copies of our mothers funeral programs which were due 9am the following morning. The worker named GAIN, helped us with pleasure. Mind you, we are young adults ranging from 18 – 25 years old and we have no idea how to plan a funeral let alone make a funeral program. So you can imagine us scrambling trying to make everything happen.
Anyways, we went in with hopes hanging by a thread and Gain was our Angel on earth. He printed our copies and gave us a survey discount after overhearing our financial struggles. He gave us his condolences and he put our heart at ease. So, thank you Gain for your outstanding customer service and your beautiful heart!
Also, our copies came out beautiful and the paper he used was amazing!!!

Surprisingly helpful and clear staff. They have a nice sharp paper cutter that helped me out in a pinch. We’ve been there twice in two days once to do some copying, once for some scanning. Both pleasant (as much as trip to fedex can be…) and efficient.

I brought in a package and asked Lani to replace the label with a new address before shipping it. I told her that the package was delivered to the wrong address but I have the correct address. She says ‘I can’t print a label without you paying for it first or you can return it to the main Fed Ex office and they’ll return it to the sender so you don’t have to pay’. Did I look like I couldn’t pay to ship something? Why assume this — bizarre approach. I filled out a form and she asked me if I knew the phone number of the recipient — I did not have it with me, so she twirls the package around to get it off the old Fed Ex label and punches it in after looking at me like I was ridiculous. This is not customer service — I don’t ship things with Fed Ex that often and I don’t know their routine. Her badge said she’d worked there since 2009, so you think she’d have known the phone number would already be on the label and just look at it and not be so cranky! Obviously we weren’t communicating, but she didn’t gather information, she just presented a solution without asking questions. After reading the other reviews, I wish I would have gotten Cynthia to assist me!

The former Kinko’s is now a FedEx Office. We stopped here to have some funeral programs made. We did the original document at home on MS Word and put it on a jump drive and brought it in.
Cynthia was our friendly and helpful associate. She took the time and printed samples on different colored papers to make sure the text was readable, and went well with the picture. She also gave valued advice on the layout and spacing. The 8 ½×11″ foldable color program came out to about $ 1.30 per page.
Cynthia also helped us enlarge a picture of our loved one, which came out really nice and not pixelated despite it being a pretty old photograph. The 18×23.5″ blowup was an affordable $ 35 and finished on a foam core.
We were able to get a 20% discount on the entire bill by doing a short automated survey over the phone. Nice!
OVERALL:
Great service, fair pricing, convenient services, NOT open ²⁴⁄₇.

The only thing worse than bad customer service is no customer service. Don’t come here unless you have an hour to waste waiting for help. There are 4 employees and 2 customers now and the employees are running around unpacking boxes and not helping customers waiting in line! They suck!

Ummm, your store hours are wrong. It’s not 7am open. Uhhhh yup, 8am. Only write this as I have a 3 year old child and arriving an hour earlier, due to the website listing opening at 7am, proved to be challenging. Can you say toddler meltdown. ;0)
You will understand this when and if you have children.
C’mon y’all are billion $ company. Can’t you at least update the website. ?
Here is where I drop the mic and exit stage right!
ThanQs!

Cynthia and Cheryl assisted me with sending three panels of photo artwork to California. I purchased the photo artwork at Costco and headed straight to FedEx. Cheryl was the first person that greeted me — she was great! FedEx was busy with self-​copying questions and end of the day business but she did take the measurements of the artwork & made her recommendation on box sizes. Cynthia went straight to work assembling the suggested shipping box and slid the artwork in and it fit perfectly! Two more boxes and we were ready to ship. Cynthia was friendly, efficient and knows her shipping! Cynthia gave me two choices/​prices for the shipping and off the packages went. We expect that the packages should arrive by the end of next week. THANK YOU AGAIN CYNTHIA & CHERYL — great customer support and service.

Had to rate this place because it’s my favorite place to go to when I have to make lots of copies and don’t want to spend too much time doing it. Parking is close, not super crowded and I’ve never had to wait long to use the copier. The only part I don’t like is when I have to ask for help with paper out or a refund on my card because the workers on the floor take a lot of time with shipping and the line backs up.

I usually go through fed ex. Had an order put in April 2. Expected date of delivery was ⁴⁄₁₄. It was actually at Kahului FedEx since ⁴⁄₁₁. It is now ⁴⁄₁₇. Kahului fed ex’s excuse? The package isn’t damaged. It was «overlooked» because it was put on a shelf. It won’t get here until ⁴⁄₁₈. They were polite on the phone but for $ 18 shipping, I would’ve thought you would get a little better service.

I had a rather large, awkward package to ship. Cynthia and a colleague were gracious and creative. They made a custom box and packaged my item securely. I am so grateful for their help. It makes me think I will ship via them more often when I have large items I can’t handle easily on my own.

BEWARE ! Try the USPS instead, or maybe UPS… I saw a very poor review on another site for this location, which was dated Oct.2011, but figured that management would have corrected the problem, or that the customer was a grumpy person.
I wanted to ship 8 boxes of pineapples to the mainland, so I went to this location, where I found employees standing around, doing nothing but averting eye contact. I approached a very tall employee and had a couple of simple questions: A.) Do you have a box size that can contain 2 pineapples and a size that can hold one pineapple. (I knew from a fruit company on Maui, that they use this Fedex office daily).
The man directed me to a shelf which had 6 to 8 sizes and told me to help myself… I found only one appropriate box size. he told me «We must be all out» and he turned away. I asked him if they had more in a back room «I don’t think so» and he again turned away. I stopped him again, and he curtly told me that I should just go to «The guy across the street ships pineapples to the mainland.», and again, he turned and walked away !
I found some substitute sized boxes, which I felt I could add Kona Coffee to (Gifts for family back home) and went to a cashier who did her best to avoid seeing me, then avoided eye contact with me, rang me up and I headed for the door.
I was really upset, and forgot to ask for mailing/​delivery forms, which would have been useful to fill out all 8 in advance from my home, rather than to have to return and fill them out in their inhospitable joint.
I actually doubt, that the succeeding review from «Helen C.» of Santa Monica was intended as a review of this store on Maui, and that Helen C. made an error or that it’s an attempt by an employee to make this store sound better than it is.

Normally, I wouldn’t review a FedEx Office location. But this place totally came through on a DIY wedding item after every single FedEx & printing shop I went to – including at least 4 FedEx locations in Los Angeles — told me they couldn’t do what I was asking for. Basically, I procrastinated and couldn’t get personalized stickers made for my candy bar buffet bags so I decided to DIY the stickers. I got specialty stickers from Paper Source in Santa Monica and made the labels on my computer thinking I could just take the stickers & labels to any FedEx Kinkos and get it printed. Nope, every location I took the stickers to said it couldn’t be done because the stickers were an odd size & would jam up the printers.
When I called this location, they told me to come and they would try their best. Thinking I was going to be set up for disappointment, but still hopeful, I went in & they tinkered on their computer until they figured out a way to make the stickers work.
The end product came out perfectly & they looked fabulous on our candy bags. When you’re a frazzled bride trying to get all the «to dos» checked off the list, people who go out of their way to help are a God-​send. Kudos to the folks here who were so helpful, patient & friendly!

Discrimination at this location. Awful service. They let some people use the restroom there and refused to let myself and my co-​workers use it. I go there every week to send out roughly 10 fedex boxes and make hundreds of copies on thursday morning. They see us every week at this location and know we are good customers. I will NEVER use fedex kinkos again. Awful corporate mentality and a disgrace to Maui.

This particular Kinkos-​Fed/​Ex store is really customer oriented. I don’t use this type of service often, but I am familiar with the general layout of the operation. The personnel were exceedingly courteous, and the
work was outstanding! I still can’t believe what a great job they did on
a 600 page copying job, that required duplication of tabs, and some
extra-​large inserts. And the kicker: the price was so low, that my jaw dropped.