Bill Jacobs Auto

I have bought 3 cars here and have been treated respectfully and fairly by each sales man. With my low credit I still have gotten a good rate and a good used car. I will never go anywhere else to purchase a vehicle and recommend them every chance I get.

I have purchased my last 6 cars from here. Very good customer service!

You are gonna get pimped out buying a car anywhere, but I dont fell that I was completely used and abused when I left here.

Awful service. Untrustworthy sales and financial staff. If you’re looking to purchase a vehicle, your time, effort and money is better spent purchasing a Big Wheel from your local Toys R Us.

STAY AWAY FROM PARTS DEPARTMENT!!! Its like they don’t want to make money. Every time I call I’m on hold for at least 15 min. There parts department is horrible!

Their service department deserves five stars, even though my new car has had to go back for service problems three times, the service people are fantastic, the sales people only deserve 1 star and that’s being polite, They are rude, I guess they are just typical salesmen, anything to get a sale, after buying a car one even sent me a pack of gum in the mail with 83 cents postage due, I thought it was the extra key I had asked for, another time when I saw a 2009 truck they had on their lot I asked for an Internet quote, the salesman gave me a quote I thought was a good starting point, when I got there he said it was gone, but he had a 2010 he could give me but for a lot more money, sorry but I don’t believe him. I wish their sales dept was as good as their service, I would never go anywhere else.

this place should change its name to «bill jacobs: we’ll rip you off at a price but the insults are free»
never in my life have i walked into a place of business and been ready to shell out car buying amount of money and been treated with such disrespect.
i had to come back on two occasions because they were making me jump through hoops over a small loan (i was paying for most of the car out of pocket and because of that they did let me take the car which was nice of them). on the second visit everything was supposed to be finished before i got there so it would be a quick process. bernardo the very ignorant financial guy made me wait 2 hours before he even would see me. so now it is 11:00 pm and i finaly get in his office were he proceeds to try and sell me numerious warranties that i politely tell him i dont need. well my no wasnt good enough for him so he spends the next 20 minutes still trying, getting more and more pissed off im saying no and begins slamming on his keyboard as he types.
i now, slightly aggrivated, tell Bernardo i would just like my payment and interest rate so i can go home as i have a far drive back to chicago and have to work early. he then gives me my payment which was extremely higher than what i was told the estimate payment was two days previous. so i then ask what my interest rate was and literly had to pick my mouth up off the floor when he told me. This man was trying to get me to sign with an interest rate of 17% and didnt understand why i refused to !!! we then exchange words, in which, he then proceeds to verbaly insult me because he can clearly see there is no way he is making a sale today so he doesnt care and before i know it it is now 12:30 p. m and i am stranded in joliet carless.
and suprise suprise the next day bill jacobs is calling my work and blowing up my cell phone because they can magically offer me a lower interest rate. I wouldnt buy candy from these people let alone a vehicle! i did however leave numerous messages for the general manager, none of which were returned. go figure.
further proof these people are scam artists. a week later i went to a different dealership in which i tried to get a loan for a car gues what my interest rate was… only 7%…hmmm.
so there you have it bill jacobs i hope you learned your lesson. just because a young woman walks into your dealership doesnt mean shes a stupid idiot. gues your dealership really is more of a car museum because you obviously dont want to sell any cars

I searched the net for about a month and they gave me the best price. I did freak out a bit at the dealer and was ready to walk away from the deal because of two things. The way dealers cook the numbers on their contracts, Nothing makes sence and you automatically think you are getting screwed. I asked for some space to think about it and I walked outside with my friend to talk it over. They sent a spy out to listen to what we were talking about. What the f#*k it that about? I needed a car because I totaled mine and the rental was up. So I was in a bind. I just wish they would make the contract read exactly what you are buying and for how much without having to go through all the bull shit of figuring out where they are applied the money.