PetSmart

The pet grooming department needs a complete overhaul. Staffed mainly by young, professionally immature, testy — and cranky — women, customers walk on eggshells when asking for simple dog grooming services. They remind me of postal workers or schoolmarms. And they’ll have five workers who are obviously too weak physically to control even small dogs (which likely explains both the employees’ and dogs’ erratic behavior). Where are the men? In fact it appears Petsmart has a bias against hiring men as few are in sight. And if any place needs muscle, it’s the grooming department where the natural physical strength possessed by most men is required to control dogs. It’s pathetic watching three women trying to clip a small but figity dog! What is management thinking??? The same overall observation applies to Banfield Hospital inside Petsmart. Going to Petsmart is never a predictable experience but a journey into a place you’ll feel more comfortable in if you are accustomed to bridal showers, Tupperware parties, bake sales, or a flower convention. Thank goodness my little dog is a well behaved female.

I brought my recently rescued pup Rhody here for a groom. I had a coupon for 50% off bath so I figured I’d give it a shot. I also scheduled nail grinding. Check in was a breeze. Heather was our groomer. She was really nice and Rhody seemed to like her too.
She called when he was ready. I really liked that they give you a report after. She noted that his teeth were not brushed because they didn’t need it and anal glands not cleaned, same reason. I kind of wished she lied since it was included. I don’t blame her for not expressing anal glands — gross. He smelled slightly of tangerine. When we got home my husband was petting him and got hives. He is allergic and typically after bathing he can handle him with no issues. I usually bring him to self groom and use a shampoo that neutralizes allergens. I did however get the basic groom so perhaps next time I will upgrade and he will get a more thorough groom. She did a great job grinding his nails. They were nice and smooth, not too short.
Overall it was a good experience. Prices are very reasonable and staff is friendly. I made another appointment for the end of April (included upgraded skin care bath) so I’ll be sure to update then.

The staff is always so friendly and helpful. My puppy loves going to this store and picking out new toys and treats. We signed up for training classes and start in a couple weeks. I’ve been to other PetSmart locations and this one by far is one of the best!

It seems like people either love or hate this place. I’m in between. I find it pricey but maybe that’s because I usually shop on amazon for my pet needs and it’s tough to beat their prices. The store is neat clean and organized and it’s easy to find what your looking for. The selection of all things pet is pretty huge and you have lots of choices. They have a pet perks card and it’s worth signing up because it makes the prices reasonable. The staff is not overly friendly and I was not greeted or asked if I needed help finding anything even though I was in there for a while. I think it’s an ok place to shop if they just up the service levels a bit.

Hands down this place beats the dust. All the places I been to and checked into this PetSmart experience made me so happy.
Me and my Fiancé bought a Fancy Bearded Dragon here, and let me tell you he’s extremely cool and friendly. Looking for a pet get one of those :) !
Anyways, we had so many questions because we thought it would be so simple to take care of him but since he’s a baby it’s not. We ran into an associate and amazing lady her name was Kristin ! Thank god we ran into her and not someone else. She answered ALL our questions and more so confident and even have us advice on how to save money. I love saving money. She personally has 2 Fancy Bearded Dragons herself so she knows her stuff. Me and my Fiancé had to have been speaking with her for at least an hour. She was so nice and helpful what an amazing individual.
I recommend if you love pets or have any questions please ask for Kristin. Not only does she know so much about animals she’s so helpful and can answer your questions with a lot of insight. This is my go to pet store to make sure my Bunny, Dragon and Parrot are okay and I will always ask for Kristin. Hope this helps everyone.

Staff is very friendly here! I am here a lot for my rabbits and some times they are out of everything at once which can be frustrating! I feel that they don’t have great sales for small pets, but it still tends to be cheaper than smaller pet stores!

Simple
They have all of your pet supplies here. They do get you with the prices, but that is the price of convenience.
This particular store is very clean and the staff is very helpful.
I like how they now have the vet right in the store, grooming too.
I’m a PetSmart fan, but every time I go in it costs me at least 50 – 100 bucks and lets not mention the vet.
There is not much more I can write about this place, if you need dog food goto PetSmart.
Thanks

Definitely a one stop shop. All Petsmarts are similar in the products they sell, however the people who work there are different at each location (obviously, right?).
I have found the best groomer ever in Cheryl! She is so nice and caring and definitely looks out for your/​your dog’s best interest. My dog really isn’t the biggest fan of going to the groomers but she makes it bearable for him and shows him plenty of love in the process!
I highly recommend her if you’re in need of a groomer!

This is my go-​to big box pet store for pretty much anything and everything.
They really do have everything, and at pretty decent prices. My cats like crystal litter, and this store usually has 4 – 5 different kinds that I can choose from, which is unheard of anywhere else. At least one of them is on sale every time I go.
The selection of food is very good too. They have pretty much all of the mainstream brands, as well as a decent organic selection. They have literally ½ an aisle of JUST cat treats… it’s amazing.
Another thing I really like is that they carry GNC pets products. My cats get eye discharge so they need vitamins with lysene, and they have so many options to choose from! Powder, paste, treats, capsules, jee whiz! My mom has a cat with urinary tract problems who is super picky, but she loves the GNC chicken treats for urinary health. They make REALLY good products.
The people that work here are very nice, and do an awesome job of keeping the store clean. This place is always spotless.
But my favorite favorite thing about Petsmart is that they do not sell cats and dogs. Instead, they partner with local shelters and offer animals for adoption. Once a month or so, they will also host adoption events where they have cats, critters, and sometimes dogs. As you can see from my photos, I volunteer weekly to feed/​clean up after the cats from PARL that are up for adoption at Petsmart and let them out of their cages for some exercise. Their system is really great, and both Petsmart and PARL work hard to match these cats with the right family for them.

I am writing this review for the Grooming services — Although not sure how anyone else here is, but it’s for Erika (Erica? I don’t remember the spelling) — she has dark curly hair, loves big dogs. Unfortunately I was told she no longer bathes them, so I had to find a new groomer, but she’s amazing, and deserves recognition.
Erica has been my dog’s groomer for approximately 2 years — I would travel a long a$$ distance just for her. She loved Albi, Albi loved her. They developed a trusting relationship, and no matter how much he got nervous going there, he would come out with this full, vibrant happy energy that was contagious.
She would let me know what he would give her «problems» with — mind you, Albi doesn’t bite/​growl… just starts trying to pull away or avoid the scene… and Erica pulled through and made sure the job got done. She also made sure to take special care with special shampoo just for him. She fully understood the breed, his schutzhund training… I loved her.
Erica was, after all the hard work I put in into trying to find the best groomer (and finding out that it was at a local Petsmart), an angel. She made the whole process worth it, and I never minded leaving her large tips — she took care of my baby the best way possible.
Hip, hip, hooray for Erica!
(I hate that I still don’t know the correct spelling of her name but I do have the memory of a fish.)

Don’t waste your time,!!! I had an appointment to get my dog groomed. Got there, was told that she was going to cost $ 52 not 40 as was quotes over phone. Ok, then she says that she wouldn’t be able to groom my puppy like a Yorkie, that she is but like a terrier, ok.
Then, while My dog was being attempted to be groomed I stood and watched her to make sure she would be ok. Since I had heard frightening stories.
Well the women couldn’t even hook the collar on their table stand correctly, she kept on pulling at my puppy’s neck, finally realized that she needed to lower the hook. Dah, small 10 pound dog.
Then after having already frightened the puppy she takes the buzzards, and instantly begins to try to work on her legs. Not more than two times attempting to do this, she signaled me in and said that she wouldn’t be able to groom her since she wouldn’t stay still. Dah, my dog is the calmest puppy I have ever owned. But seriously if you frighten the puppy, and don’t know how to work with animals, Then you shouldn’t be working as a pet groomer.

With 2 pups, I live and breathe at every pet store under the sun. This is my go-​to store when I’m running errands post-​work as it’s extremely conveniently located.
The store is always clean, and the staff is very friendly. My favorite thing about this location is they seem to have a wider selection of Blue Buffalo food than other pet stores, including other PetSmart locations. It’s awesome since my pups are on limited diets!

Love the fact that they have adoptable dogs through PARL here. Also enjoyed the picture-​taking with Santa which raises money for PARL, as well. Customer service has been great the few times I have been.

I honestly hope that these employees enjoy a better rapport with animals because the poor customer service demonstrates their inability to interact with people. I have been visiting this location since store opening… I really have to question why, since I am constantly treated like a disruption to personal time… this applies to supervisor as well… the service at the register is consistently dismal. I have never had anyone acknowledge me in the store itself! I know that the company expects the associates to be friendly and helpful because I’m constantly being given survey that suggest just that!