Burlington Coat Factory

This store has turned into a complete PIT over the years! It used to be so clean, nice and welcoming and that for sure is not the case. Great deals but not worth it going here. People in there GROSS, messy store and employees don’t seem to want to be working

Last week, as I looked through my coat closet, I found a lined raincoat which was in «like new» condition but was no longer comfortable on me. I had heard about the ad from Burlington Coat Factory accepting coats for those in need and decided to do just that with a reward of a 10% off coupon. It was about 5:15PM when I arrived and I began looking for the location to drop off the coat. To my surprise, there was none. No signs, no one to ask and a line that was quite long. Since I unable to wait due to my time constraints, I returned home with the coat. The poor organization of such a large store certainly leaves a lot to be desired. When one is donating an item, it seems rather unkind to have them wait in a line in which customers have full carriages. I will try again when I am in the area, but certainly hope that perhaps Burlington Coat Factory management would design a more efficient way to collect for those in need.

Horrible customer service. I come to this location a lot because it’s close for me, and because I love Burlingtons prices. I have come here a handful of times and never wrote a review until I knew for sure this location needed my review and this topped it off .
Every single time I come to this location the line is out the door, always! I tried to give it a chance thinking different days would be less staffed or whatever the case but this place is just all around incredibly horrible. Let’s state facts here .
1. They have 11 registers .
2. They have 3 employees working the registers.
3. There’s always 2 other cashiers just playing around trying to «look busy» in the layaway area.
Now every time I go to checkout I always sit in line for 10 minutes or more, never less. So on top of being annoyed of understaffed registers, you get to the cashier and they don’t great you, don’t communicate with you, don’t ask for the phone number they’re supposed to ask for, for easy returns. They literally ring you out and tell you your total and you’re on your way. And what makes me even madder is they hand me my receipt instead of asking if I want it in my bag when they clearly see I have 100 things I’m already holding.
I say this company needs to hire more employees, maybe get rid of the ignorant ones they already have, and hire people dying to get jobs.
And the only reason I gave this place 2 stars is because I like the prices, but this location is in the negatives.

As anyone who knows me knows I love to shop and love a deal even more. This location is usually clean but maybe got shopped hard today. A restroom is a good barometer of a business and this one was awful. It stunk to high heaven. All the toilet seats were soiled and only one stall had toilet paper. They had a bunch of tables with toys laid out on them and my dad and I tripped a few times because there were so many of them fallen or thrown to the floor. Besides the dirty bathroom and tripping hazard the service was good. The woman working the fitting room was pleasant and helpful. They were moving people along the checkout line quickly which was impressive since it was so busy. The cashier was also friendly and efficient. Prices are great. My dad bought some really great dress shirts for 1499. I got some xmas gifts that will remain unnamed in case any of the recipients are reading ;). In summary it’s worth going to check out the cheap deals but make sure you use the bathroom before you get there. !

This store has been going more and more downhill! It’s Turing into a ghetto store! The staff are not friendly they could care less about a line that’s always long. They are to busy talking to each other. It’s always a mess. The baby department is always torn apart! It just shouldn’t be like this the Pawtucket store is never like this!

I like this Burlington over the others I’ve visited. ive been to the Burlington in east prov and Woonsocket.
I’m a big guy and have better luck at this location finding what I need.
I prefer coming in there «off hours» so it’s not so busy. reason being is cashing out sucks here. long lines and they coral you like cows in a zig zag fashion surrounded by shelving. with long waits in line and a monitor that announces when a window is open I feel like I’m at the registry.
I gave 4 stars since it’s the only place I can find clothes and cheap prices.

I really like the items they have to offer, especially at their low prices! However, here’s a little warning: you better like what you buy because returning anything is a nightmare! First of all, the lines are extremely long. The staff is either not trained, just ignorant, and mostly rude. And it took 45 minutes to return an item that still had the tag and the receipt. I was not pleased at all, ruined my mood!

Can’t remember if I went to the one in Johnston or Cranston (we were all over providence and the surrounding areas) I think Johnston cause 6a sounds familiar when we were looking for it. Anyway I know it wasn’t any of the ones in the midwest.
I’m all about service and the staff here was awesome! They actually looked, I mean really searched for that missing right shoe I couldn’t find in my size. I wanted it so bad I refused to take off the left one when it didn’t turn up lol. Oh well I went up a whole size (ended up selling them cause it was pretty awkward attempting to wear shoes too big lol) But kudos to the staff that happily assisted me and seemed genuinely empathetic when it didn’t turn up. One of the young ladies even offered to call when it did.
Plus the selection of shoes were great.
Annnnd My daughter who is pretty picky about clothes, came out of there with a whole wardrobe to start college in. Outfits, clothes, a coat, 2 jackets and shoes.
she was pretty happy. Oh yeah I also learned you guys call yourselves ‘Lil Rhodies“
I enjoyed my visit to Rhode Island.

I usually get all my winter coats from Burlington, but I haven’t had much luck at this particular store. Their coat section seems to be very disorganized when it comes to the size of the coats, so you really have to check coat by coat. The clothes department seems a bit more organized, and they had some pretty cute stuff, so I might go back when I need clothes, but not sure if I’ll keep going here to try and find coats.

A friend recently recommended I check out the baby depot at Burlington Coat Factory. I was slightly hesitant since my last experience at this store felt like digging through piles and piles of clothes to find something — exhausting. But, after seeing exactly what I needed right away, I continued down the baby aisles and found a bunch of hidden gems (Christmas outfits, shoes, socks, etc.) and all designer names and very marked down prices. I even found an outfit I was originally going to buy at Macy’s for about a third of the price at Burlington. So if you don’t mind a little digging (go when you have enough time — my quick errand trip turned into over an hour), check this store out. The cashier was also very friendly.
As a side note: Their return policy is a little funny though — a few weeks to return something and the last time I was there I had to get money back from a mailed check the company sent out weeks later.

We have found lots of good stuff, especially on the coat side. If you can manage to navigate through the hip hop /​skate board /​want to be thug looking cloths, you can find some really good deals. They also have a pretty good selection of home goods.

The employees are absolutely fantastic. They new what to do even during busy hours and how to do it. It felt good to be in a store (high end or not) and feel like the employees actually cared. Not to mention I saved A LOT of money which is always a plus!

Burlington CF is nothing fancy. You know that going in. But I do always manage to find something that fits the need of why I am in the store.
Yes, it can be messy and disorganized.
Yes, there is always a line for the register.
Yes, it has a convenient location for me.
Yes, the discounted prices are really nice.
I do not do all my shopping there, but I am able to find what I need, especially handbags and luggage.

I’m only giving this particular Burlington Coat Factory 3 stars because this is the only location that I have the best luck with finding what I’m looking for.
I’ve given up on trying to find clothes here. The racks are always disorganized, items are always in the wrong size bracket, pieces of clothing are on the floor, shoes are mismatched, house wares are broken, etc.
After stopping in the N. Attleboro location looking for shoes, I found two pairs that I really adored but of course, they did not have my size. This is why I headed to the Johnston location.
I was able to find both pairs of shoes in my size, which made me do a little happy dance. I’d say the only saving grace to the entire Burlington Coat Factory corporation, is the shoe department. I love me some shoes, I love me some inexpensive shoes and I love me some trendy/​cute shoes; all of which I can find here.
Also, from time to time, I will find a hand bag that I adore or a rockin’ pair of dangly, sparkly earrings that I must have.
Overall, Burlington Coat Factory isn’t a bad place to go shopping, but just be prepared to hold your nose when you get out of your car at the Johnson location; the landfill is very ripe.