Diamond Nails

I was a walk-​in at about 5:25 with my nails a mess. I got a fill and gel manicure and was done by 6:20. I must say that the service I received was top notch and so was the manicure. VERY pleased. Wish I had this salon closer to home. I’d return regularly if I could.
Updated
My mani lasted 3 ½ weeks with absolutely no chips. Still impressed.

Two part review: nails and customer service. This was my first time getting my nails done at this establishment. The nail technician did a good job on my gel nails. She was very personable and sweet. Post nail service everyone including the owner was very nice. The next day I noticed two pending transactions from Diamond Nails on my account. I waited a few days thinking one would drop off. Today I reviewed my account and noticed that both charges were on my account and $ 70 was withdrawn from my account. I went to the shop to discuss the two transactions. The owner was not happy and told me that I need to wait for a statement to come in the mail. I receive E-​statements, therefore no hard copy directly from the bank would be available. He then began to speak in his native tongue and became upset with me. Then his wife came over and asked to view the transactions on my mobile banking app. I showed her and she said it will drop off soon. I told her that it wouldn’t because the money was already withdrawn from my account. I showed her my original receipt from the day of the transaction. She asked if I had another receipt for the other transaction and I told her I did not. As I stated before, this was my first (and last) time at this establishment, therefore I would only have one receipt. The wife and owner both were not very understanding of my concerns so I called my bank while in the nail salon. My bank has initiated a dispute and will return my money. It’s unfortunate that I have to jump through hoops to receive money that was taken from me without my knowledge. Beware if you decide to receive any services from this business.

I’ve come to this nail salon several times for waxing and mani/​pedis and I have never left unhappy. There have been times where they were busy and I had a bit of a wait but never ridiculously long and I understood because I was a walk in. All of the techs have been polite and professional I will be back and I recommend to others!

First time at this salon. Very pleasant atmosphere. Very nice employees. Overall good service.

If I could give no stars I would! Extremely rude would be an understatement. They hurt me over and over I asked several times to please stop hurting me. They cut my nails so short that I bled. My fingers are raw and I wouldn’t go back if someone paid me.

I’ve been to this salon off/​on over a couple of years since moving here. The service is dwindling lately. As a walk-​on when i ask how long it will be before i will get my service, i am told about 10 minutes, which in reality becomes 30 min. Early in the day today I made an appt for after 5. One of the male techs who works there said he could give me an appt at 6pm, which was fine. I arrived about 5 minutes prior to my appt. The salon was full of customers with clients being serivced and a couple of people waiting. One of the women giving a customer a pedicure looked anxious when she saw another customer walk in. I let her know I had a 6pm appt that I had made hours earlier. She said she didn’t know about my appt and that 3 nail techs had just left for the day. Despite that i had an appt, I was told that the walk-​ins would come before me and that I would not get my serive for another 40 minutes. I told them I was not going to wait, nor was I going to come back. I went to Regal Nails in Walmart in West Ashley. They were providing 3 pedicures but Mike, the owner, told me to have a seat that he was just about finished. Within 5 minutes he was working on my nails. He remembered me from prior times and spoke with me about my work, his family. Diamond nails techs rarely hold a conversation with you and speak with each other in their native language. He explained why my fill was $ 5 more that the advertised price (I had a gel polish on that he needed to remove. This time I was getting a fill with regular polish. I didn’t even ask why it was more as I had already figured the reason. He said he likes to let people know why if there is a different charge.) Last time I was at Diamond Nails, I wound up paying $ 90 for a fill in which the tech broke 2 – 3 of my nails when filing (so i needed tips when I was trying to avoid those), convinced me to get the gel polish — which apparently costs a lot more) and a pedicure. I had gone in with the intention of a regular fill. Be aware of when they say Oh this would look better, it’s not much more. Each thing that looks better costs a lot more. The reason i had decided to go back was that they have more techs and i had made an appt. Mike at Regal Salons, Walmart is often very busy — obviously this is for a reason! Even if i have to wait I will go back to Mike at Regal Salons, Walmart who takes an interest in his customers before Diamond Nails, where they don’t care if you have made an appt and take time out of your day to bring them business!

I have tried nearly EVERY nail salon in Charleston since I moved here two years ago. This salon isn’t as fancy or shwanky as some of the locations downtown, but instead they focus more time on quality, not ambiance. Richard does a fantastic, thorough job. I always get a pedicure and a gel manicure. Unlike EVERY SINGLE NAIL SALON IN CHARLESTON they actually SCRUB your feet here. It isn’t a weak little brushover — they really make your feet BABY smooth. I prefer a good scrub, some don’t b/​c they are ticklish. Give this place a shot then go to Southside 17 afterwards for a beer :)

Their customer service was horrible! Like other customers before me, one of the girls at the store (Jackie) was completely rude. She did not speak to me the entire time she did my manicure, but instead had a private conversation with another employee in another language and asked for me to pay in advance (a notion that was not practiced with other customers, almost an implication that I was not able to pay for the service). After she pained my nails, Jackie all but ran to the back of the store to continue the conversation with the other employee. To top it all off, no one said goodbye or even noticed when I walked out the door. Never again!

They are fantastic. I have been going to this salon for over a year. They do excellent work and are always very kind. There are times that I’m not as regular with my appointments. When I come back, they always remember me and minor details about my life. I highly recommend them (and I’m a picky customer). Give them a try and you won’t be disappointed. I am particularly fond of Nancy. She’s a master!