Public Storage

I just rented a unit at this location and have had a great experience thus far! The manager, John, was very helpful and patient when I was trying to decide on the size unit I needed. He took time to explain things and made me and my mom very comfortable with renting there. I would recommend this location.

We have had a very positive experience with this Public Storage for over four years. We have enjoyed the easy in and out, cleanliness, and great customer service. John has been very helpful, and takes the extra time to know us personally, and understand our needs. Highly recommend it!!!

We’ve used this storage facility for over 3 years. We’ve used their convenient parking spaces for work vehicles we cannot store in our driveway due to home owners association by laws. And we have used a «drive up» (not temperature controlled) storage unit for large tools and extra business supplies that won’t fit in our garage at home. (We have not needed to use the indoor temperature controlled spaces so I can’t speak to what those units look like.) The ceilings are SO HIGH in our large «drive up» storage unit, that you can put in tons of tall shelves or stack your stuff more than 1 story. And the security and clean environment is top notch. We’ve never had a theft or insect problem.
Best of all the staff at the facility is excellent and super helpful. John is the manager of this location and he is professional and never forgets who we are. He is prompt and calls us if there is anything we need to know. Luckily this place is close to our home and the prices are excellent — just book on-​line to «HOLD» your choice for free and they’ll call you to tell you more about your unit before you reserve it. We did look at about 4 other local storage facilities but this one had the best lay out and outdoor great parking space options.

This place is great. I have ²⁴⁄₇ access to store my things as I am ready. The facility is very well secured and extremely well cared for. John is so nice and helpful and made my visit all the better.

John was very helpful!!! I was in and out in no time and he was able to answer all of my questions! Keep up the good work.

My first experience with Public Storage was nothing compared to this one. The first Public Storage I used years ago was staffed by asshats. They also didn’t go out of their way to make the rental experience pleasant. I mean — yes, it IS storing extra crap you should’ve thrown out, so it’s not supposed to be concierge level custom service.
Still, it helps to have a friendly person to get your extra crap (seriously, throw it out and avoid this altogether) stored in an efficient, reasonably cheap manner. Public Storage on State Bridge Road offered me three (3) different staff members over a few days while I figured out arrangements, and they were all pleasant and eager to help.
I highly recommend setting up a reservation online if you go to this or any other Public Storage. You’ll almost always get better deals (1^st month free, 20% off each month, etc.) than you will signing up from the desk. The staff will even recommend you do that to save money.
In my case, this location’s staff went out of their way to find me a unit that might not have otherwise been available. The first option was near an exit door and the wall had been dented in from people ramming it coming into the building moving things. The staff worked with me to extend the reservation I’d made online until another unit elsewhere in the building was available.
Storage isn’t cheap, but it doesn’t have to dig into your happiness wallet too with bad customer service. Give Public Storage a try on State Bridge Road.