Chase Bank

Matt is amazingly helpful. Staff is nice & cordial. Great branch!!! Overall I didn’t like Chase as a financial institution, but Matt’s helpfulness for Wendy & I has won me over. I feel as if he did everything possible within his power to make us happy. I’m thoroughly pleased with Chase now, thanks to Matt!

I do all my banking at this location. The employees are very polite and courteous. Alas, it is a bank just like any other. Don’t love it, don’t hate it.

A bank is a bank, don’t get me wrong… but the service here is phenomenal! The staff takes the extra steps to make you feel comfortable, welcome and appreciated! (That’s rare these days)

Teller forgot to give me my change back.
I bought a gift card at this Chase location (3080 old Alabama Rd, Johns Creek, GA). The total transaction was $ 85. I handed $ 90 to the teller. She did not give me change. She did not give me the receipt for the gift card.
I was the only customer at the bank at that time so it is not like she was busy with a long line of customers.
I went back to teller and I asked for the receipt but forgot to ask for the change. She gave me the receipt.
I took a couple of minutes to write the gift card at another desk at the bank. When I wrote the amount the gift card was for on the greeting card, I realized she forgot to give me my change.
I went back and she handed me the change, which was sitting on top of her desk all this time.
I should have counted the money when I left the teller window. But it is in a teller’s job description to process transactions correctly. She should have given my receipt and change without me having to ask for it.
I closed my account with Chase that day.