Navis Pack & Ship

Navis Pack & Ship of Philadelphia
We shipped dining room furniture from Philadelphia to Los Angeles. Received a few quotes but mistakenly choose Navis Pack & Ship of Philadelphia. Their quote was higher than the others but thought they would professionally pack the furniture. They told me it would be fully insured with zero deductible. The furniture arrived damaged. I had taken pictures when the furniture was picked up and after it arrived. Staples from the packing crate damage the top surface of one of the pieces. Navis would not pay to repair the damage.
Navis Pack & Ship are franchises that pick up your items and take them back to their warehouse to crate for shipping by a third party. In my case the shipper was Yellow Freight. The Philadelphia franchise in Folcroft picked up and packaged my furniture. They did a very poor job packing and crating the furniture. It was surprising that more was not damaged. I contacted the headquarters and they said since their franchise locations are each independently owned and operated there was nothing they can do.
If you care about what you are shipping, I do not recommend shipping with Navis Pack & Ship.

I recently moved from upstate NY to Little Rock, AR. I used Navis Pack & Ship to pack, transport, and unload a large bedroom set. Since I live by myself in a 3^rd floor apartment I desperately needed help with all the heavy lifting. Navis’s White glove service worked extremely well for that. They actually contracted with local movers in both New York (Away We Go Postal) and Little Rock (All the Right Moves). Both of these companies were easy to work with and did a good job.
Overall, my experience was very positive. I was on a very tight schedule (accepted job at the end of June and moved at the end of July) and had very specific dates for when I wanted my furniture delivered. Navis was did a very good job working with me to arrange pick-​up and drop-​off dates and not charging me extra fees if the local movers had to store it an extra day or two. Also, while nearly every other moving company gave a 1 – 2 week range of when it might arrive, Navis was gave me a 1 – 2 day range. Moreover, other moving companies said my furniture would be in transit for several weeks, whereas Navis said it would only be 4 – 5 days. That made me feel much more comfortable throughout the entire process knowing that my belongings wouldn’t be bouncing around in a dirty moving truck for an extended period of time.
The furniture arrived on time and it was all in great condition which were my two greatest concerns with hiring movers. The final bill was within $ 15 of my estimate and Navis was extremely transparent with me about where all the charges were coming from and how the cost might change should my circumstances change (such as an early pick-​up, stairs fees, adding more boxes to the truck etc.).
That all being said, there are 2 main reasons I would rate Navis a 3.75 — 4.0 instead of a 5. First of all, though the local movers did quality work, in both New York and Arkansas I had to wait 1 – 2 hours extra beyond our established pick-​up/​drop-​off time. I had to call both their dispatchers to confirm that they were on their way and weren’t lost. My second and biggest complaint is that my contact at Navis (Micaela) who took care of all of my arrangements was not proactive at all. Besides her initial call to me regarding an online estimate, I ALWAYS had to call her to move the process along. This includes sending estimates, updates to estimates, sending me a final shipping agreement to be signed, and confirming information about my local movers. This frustrated me a great deal because on multiple occasions, she promised to email me valuable information by the next day, but never actually sent it until I would call her personally. Once I had her on the phone, she was extremely friendly and helpful. However, I do not believe I should have been the initiator each step of the way.
Considering all of this, I do recommend Navis because of how flexible they were in handling my time constraints, their accurate estimates, and lack of damage to my furniture. Just be aware you might need to do a little extra legwork and make a few more calls to make things happen (especially during the busy summer moving months).

I recently used this company for a local move (Laurel, MD to Silver Spring) from a 2 BR apartment to a single family home. The owner, Ken Cogan, was fantastic: courteous, knowledgeable and professional. There was a lot of back and forth communication as we ironed out the details. Ken is very hands-​on and makes sure everything runs smoothly. Ultimately he offered me a flat fee for the entire move which was extremely competitive. Ken and his crew showed up the morning of the move and got everything loaded quickly. Similarly, the unloading was also fast and smooth. There was no damage to any of my furniture (including a number of delicate paintings). These guys are very careful in moving your furniture and loading/​unloading the truck. I would definitely use this company again and would recommend them to any of my friends.

we found this company on Unilocal and they turned out to be as good as we expected. We were moving on one of those 99 degree, humid, Washington summer days. When one of the crew did not show the owner Ken came himself and got the job done. everything went smoothly and he did not charge us for the time before he got there to help even though the one guy who was there got about ½ the truck packed by himself! HIGHLY RECOMMENDED!!!

i recently moved from Washington, DC to Austin, TX and after speaking with Ken Corgan on the phone several times to iron out the details of my move, I felt confidant everything would go well. IT DID NOT. First, he quoted me 3 – 5 days when it should have been 3 – 5 BUSINESS DAYS. Even still, my furniture just arrived yesterday (2 weeks after pickup — quite longer than even a 3 – 5 business day quote). I had to stay with random friends and family as our apartment was unfurnished and unlivable. I was scheduled to go on a business trip, so I had to have friends and family move my stuff in for me while I was out of town — owe them big time. Finally, it comes down to the price. He quoted me $ 1300 (based on weight). Final quote? $ 3700, saying my items (a sofa, bed, 2 dressers, tv, coffee table, side table, and 10 – 15 boxes plus some luggage) weighed a ton and a half. When I asked for documentation, a receipt, anything he said that he would provide that, but I HAD to accept his final price (before seeing any proof) or else he wouldn’t release my items for delivery — items I’d been waiting 2 weeks to receive. I have still yet to receive any documentation from him — only emails calling me a liar and delusional. DO NOT USE THIS SERVICE.

I recently moved from DC to Chicago with little more than a room or two of stuff. Navis specializes in small shipments and they did a fantastic job. Nothing was broken, lost, etc. They arrived promptly and picked everything up in less than an hour. Nice guys, no problems. I had some issues with delivery timing and Ken, the owner, worked really hard to make sure everything got to me in time. He made a number of calls to the Chicago location and even took on extra expense to make sure everything arrived in time. I really appreciated the customer service — he was a really nice guy and I definitely felt like I was in good hands.
With movers, you always have a sneaking suspicion you might be getting screwed (on price, on service, on something) and at the end of my experience with Navis, I didn’t feel that way at all. Price was reasonable, service was very good. I recommend these guys highly for anyone with a small move.