Staples

Terrible location. Understaffed with incompetent employees and a lethargic, unconcerned managerial staff. Don’t waste your time visiting this store if you are looking for a quick, efficient purchase. The print department is notably bad.

The worst retail experience I have ever had. Went to get a package shipped, instead of helping me some kid in the print copy department got an attitude with me and told me I needed to use the automated system because he was too busy (I was the only person in line).
After spending 30min trying to fugue out their system I printed my labels and and waited ten more minutes being ignored until I physically walked over to the associate and asked him if I did it right. He said I did and told me to get a box «Over there.» There were no boxes in the size I wanted. After 10 more minutes of waiting to be helped I asked the manager (A frumpy looking guy in what looked to be sweat pants) for help. He told me I’d have to buy a box from a different part of the store. At this point I had been in the store for an hour and was 10min late to work. I told the manager forget it and left. I will never be returning.

Thanks to your crappy rent-​a-​guard and the sticker on the driver window of my car, you lost a sale today. I had planned to run to ATM, ran into friends and dropped by for football for a bit, and had planned to come back and buy printer ink. NOPE. You put a sticker on my car without a sign warning me about this… and have some dumb kid named «Alex» tell me that I was lucky that I didn’t get my car towed (AFTER 2 HOURS AND AN EMPTY LOT). Yep, you better believe I went home and bought it on Amazon. They can have my shipping fees.
Never going to this location again. It’s a Sunday afternoon, not a commuter day. Ridiculous. Good job paying some kid $ 15/​hr to be a jerk to your potential customers. I get that he’s just doing his job, but you need to add some more signs bc there was zero signage between where I parked and the path to walk to the Chase ATM, so how was I supposed to know? Obnoxious.

They usually have pretty good prices for most of the items I am looking for. They also have online coupons that you should look at before checking out. Staples does price match with major competitors so if you can find it for cheaper elsewhere, show it to the cashier and they can price match for the lower price for you. This is one of the reasons I do shop here if I need something immediately and don’t want to wait for it to be shipped to be. It is a large store but they still lack selection in certain products. Back to school deals are pretty good.

Placed a small 400 postcard order at 11:30 called to find out when it will be ready (online says could take 3−4hrs) the store says not for 6 hrs! When I ask why am I paying for same day if they can’t provide it to me in the timeframe quoted– will I get a discount. The print supervisor says I can’t talk to you and puts me on hold for 20mins. I call back and ask to speak to Marlana DeLeone the GM of the shop and tell her my expereince and her reply, «I heard your issue and we are just too busy and can’t do anything to help you»
As a small business owner who prints for other business owners in JC– I will never go back to this location ever again!

Great customer service. Peter really helped me out with my printing needs despite my having several snafus while printing. He was patient and helpful. The staff bound the books for me much faster than I expected. A good experience!

Expect to be encounteted with incompetent people. Service is bad. UPS service is the absolute worst. Absolute incompetence all around. Rather use the ups service across the path train. This is the worst staples store.

Staples in general has questionable service and products. I ordered a laptop from this Staples to be delivered to my house. I get it delivered and open it only to find a smashed screen and a keyboard face plate that is detached from the actual keyboard. I call Staples to inform them and they offer an exchange AFTER their standard 2 business days and weekend and a delayed delivery bringing the shipping time to five days. (Should have been offered overnight delivery as compensation for a HIGHLY defective product.) The second laptop I receive has a power button that doesn’t light up and is really slow. So I decided to take it back to Staples at this point. I made sure to bring the original sales receipt and confirmation email detailing the exchange that took place. The associate has trouble completing the return after being told the whole story regarding the two defective laptops so he calls the manager. The manager looks at the receipt only and tells me «oh no I can’t take this back, it’s past 14 days.» Besides the fact that the manager failed to look at the other piece of paper (confirmation email) the associate failed to also alert him to this, so I bring it to his attention and he reads the email and immediately begins tapping the register to process the return (hallelujah). Besides the fact that this manager fails to provide adequate customer service by at least apologizing to a paying customer who received a defective product TWICE; he goes on to give me an attitude when I asked when I should expect to see the return only card. He simply shrugged his shoulders at me and to that I asked «what does that mean?» He says right now, which is complete BS –return took 5 days to show up. The most I’ll ever purchase from Staples and not from this location are office supplies.

‘Ashley’ was extremely helpful. She provided exceptional service which included checking whether products were in stock, consultation on the best type of desk for my needs, and making sure all my purchases were carted to my vehicle.

Wish there was 2 and half stars but there isn’t. So I rounded up. Service is lackluster at best but they do have office supplies I need to buy. Therefore they end up in the middle.
Check-​out always seems to be an adventure. A never ending adventure!!! Ha…
Seriously. Everytime I get to checkout, the employees seem to be shocked that there are customers that need to pay for stuff.
The Print Shop always seem to be staffed by that one person who truly truly hates their job. Steve, the Print Shop manager, seems to care about the customer, but unfortunately he is only one man.
Whatever– they are basically the only «office» business in the area. Go with caution and lots of patience.
Have fun

Generally I feel that Staples is overpriced, so I can only appreciate one so much. However, this location is not as good as others I have used. Specifically, I have come here for some printing jobs and had bad experiences. I have had poor quality, missed instructions, and unavailability of machines/​options. I simply do not have a reason to come back here.

This place is a f*ing joke. The staff is useless. That being said, I’ve been shopping here for 10 years, and will continue to do so as long as I live in JC. I went here to buy a desk lamp this weekend. I couldn’t find a single one in the entire store. I finally got a hold of somebody, and they told me that they had a ton of options, but they were all in boxes up on a high shelf, and none were open for display. How the F does that make sense for a retails store!!! Anyway, I gave up on the lamps, and bought some other needed office supplies. I then proceed to wait in line at check out for nearly 15 minutes, which has been my average wait time checking out of the store over the last decade. Whoever is the manager of this joint needs to get FIRED ASAP!

We recently purchased a Brother all-​in-​one printer here… the salesperson was very helpful and the price was right.
We had done our research before buying so we knew exactly what we wanted… and they had it in stock!
The entire shopping experience was a positive one from start to finish for us.

All you need to know… Extremely lazy employees and high prices. I went to look at office chairs and they seemed to be of very poor quality. The employees didn’t want to help. They kept saying another employee would help. It also looks quite dumpy.

I needed some notebooks, pens and a pencil case. I found the pens and notebooks easily enough, but the options for a pencil case were lacking. I also find that the aisles don’t have the best labeling system. Every time I go here, I walk up and down to find what I want and then I usually end up asking for help anyway.
It’s a Staples in downtown JC — you should go there for your stationary needs.

The Great Christmas Card Debacle of 2012 (see original review) still keeps the overall score for this Staples low, but I’ve been in for non-​print-​related things (that were unavailable elsewhere) and had better experiences. And then, for Valentine’s Day, they came through on a huge engineering print/​blueprint that I used as a poster. Service was fast, they didn’t mess it up (I included detailed notes about the bleed, etc.) and the sales clerk I dealt with at pickup was very friendly and chatty. So they’ve moved up 1 star in my mind.

We returned to this store on 9÷1÷12 and had *much* better service. I ran in for just one item, while my husband stayed in the car because we were really rushed. I couldn’t find what I was looking for, so I waylaid a young sales clerk and he was *terrific*; he had to go search for the item, but he found it fairly quickly and he was extremely pleasant. I felt compelled to tell the manager how great that employee was, and the manager was also really nice. I’m therefore upgrading my rating to four stars.

Probably this one of the few Staple locations in Jersey which are accesible by public transportation. This store is at a walking distance from the Newport path station. I have been here a couple of times and to my surprise my wait times here to see a reprenstative were a lot less to the other staple stores I normally go to in New York.
I needed to some stationery and few document scans. The staff behind the counter were quick and got me my scans done very quickly.

Nerd alert, I am reviewing Staples. This is a good location. It has a lot of inventory and at pretty good prices. To be honest, I sometimes feel that Staples is on the higher end of the price scale in office supplies relative to other stores but, whenever I end up at this location, I find the prices to be quite reasonable and so many great items on sale.
This time around I did a print order here. One of the only places I could actually find in Jersey City that has the capability to do this locally. The online ordering was kind of a pain: imagine sending 7 different emails each with a different file since the Staples server was unable to process large files. But, other than that glitch, the final product was done perfectly, the service was great and the price was right and done in a very timely fashion.
Overall I’ll utilize Staples for my next printing order and restock my office supplies while there.

Certainly better than the micro– and mini-​stores in the city, this Staples tries to do a good job of being your traditional big-​box office supply store.
The paper section had some very helpful staff members for chosing the right paper and products for my printer, but the front staff members had difficulty helping me identify a replacement for my pen, so somewhat neutral on the help here, but overall everyone was friendly and seemed at ease.