Rite Aid

This location is always busy. To make matters worst the girls Adu the check out counter mice extremely slow and it’s never me than two registers open. I guess management prefers saving money by not hiring more cashiers. Which is ridiculous with how busy this location. Needless to say the pharmacy department is terrible to say the least. A woman I forgot to write down her name has the worst customer service I’ve ever experienced in my life. I will never do business with this location again. And I will warm everyone I know about my terrible experience as well.

Big place, lots of variety, with RIDICULOUS cashier lines. Have been in @ 6am and 11pm and every time in between — same issue: 20min wait to pay.

I walked in with one of my most favorite aunts to pick up my prescriptions because i was literally released from the hospital that night and also to pick up some odds and ends.
The line was slow and long… as it comes time for us to get ring up the CASHIER rudley tells her to «stop jingling your keys because its annoying»! And im tired!”…she then proceeds to use profane language and says” I’m tired of these DAMN people messing with me” SHIT! .to which my aunts replies I’m I’m tired too and your being very unprofessional
we quickly reported the obsenity spewing employee to to the very dismissive manager on board to which she replied” are you sure this is not a misunderstanding” ?this is highly unacceptable and sadly we probably won’t be patronizing again… rite aid I’m very disappointed. DO BETTER!

If you like higher than normal grocery store prices and, waiting in line behind 24 other customers because the cashier refuses to call for assistance, this store is right up your alley! No bull, was in line for 20 minutes to buy shaving cream and snacks.

The positive: the pharmacy hours and prices are better than Duane Reade in Path Plaza.
The negative: many of the employees are rude, incompetent, and the location is often understaffed for the amount of business they get. Prepare to wait in line for at least 20 minutes just to pick up a prescription.
I have witnessed an employee blowing up and yelling at a woman who was purchasing something. I don’t know what started it, but it seemed quite inappropriate for a pharmacy.
I attempted to drop off a prescription the other day. After checking on something in the back, the woman behind the counter comes back to the counter, hands the prescription slip back to me and says, «we don’t have this.» I said, «that’s ok, can you order it». She said, «no, it’s not ok because [unintelligible].», and gets the pharmacist. The pharmacist comes over after a few minutes and asks for my birth date. I ask him to order the prescription and he says, «it’s going to take a few days». He seemed reluctant to fill it! I again said, «can you order it?», and he reluctantly said, «yes, but it will take 2 – 3 days to be ready.» That’s fine! Just fill the prescription! Why is it so difficult?! I got a call the next day that it was ready. Normally, I’d expect pharmacists to offer to order something they don’t have on hand – not act like it’s a problem to fill a prescription.
Their phone system will call and leave messages stating there is information missing from a prescription order. Then, when you call, someone answers the phone by saying something unintelligible and has you hold for 10 minutes. When you finally speak to the actual pharmacist, they tell you they don’t know why you got that message but they know it happens often.
They are so unprofessional here, it’s painful.

Poor customer service, the person was their in counter too rude !!! They don’t know how to talk to the customer

There’s something dirty and grimy about this Rite-​Aid which prevents me from coming here often. The stock seems to be updated rarely, especially the cosmetics section.
I usually end up here only when I am on the way somewhere and I realize that I have forgotten my lipstick or mascara and pop in to buy one. The location is incredibly convenient for this because its on the road right opposite the PATH station and the prices are well. drugstore prices!
The brand-​name cosmetics look dusty and you can find the same broken and smushed lipstick that you found 2 months ago in the exact same spot untouched. Somehow this seems to be a location that even the Rite-​Aid company forgot they had.
Well, I am gonna keep my hopes up and keep popping in once in a while to see if things have changed. Believe me, if they have, I would love to be the first one to write a positive review for this place!

The only redeeming qualities for this Rite Aid are that it is pretty centrally located in Journal Square and also that is open 24 hours a day. I only go here when I have an emergency and can’t find what I’m looking for anywhere else. The store is always being stocked and yet there are still not enough items on the shelves. Also there are really long lines at the checkout almost every time I go. I almost try to go to the Duane Reade which is a stone throw’s away, but I cringe at paying those prices over there, at least the shopping experience is much nicer. So overall this is not a great place to come, only if you are in a pinch.

This used to be a pretty good Rite Aid location, but boy did it go downhill fast. The shelves in this store are almost never stocked, as there are nothing but crates everywhere. Even then, there’s nothing but damaged merchandise on the shelves (opened, damaged, empty, etc). Rite Aid is also very expensive outside of sales. A pack of five Gillette Mach 3 replacement blades is $ 17! Be better off using Amazon to find them cheaper!
I am frequently racially profiled by the security guards in the front of the store. They see me walk in, and within 2 minutes they are in the aisle ‘mysteriously dusting off items’, but I know what they are doing. It’s good that loss prevention is doing its job, but it sucks to be racially profiled. There’s a limping guard there who looks like Nipsey Russell (Google him) who is particularly overt as he tries his best to follow me… limping all the while, a bad ghetto horror film, lol!
The store has ROACHES! Not just small scurrying ones, this store has GIANT ROACHES like you’d find in Manhattan just slowly slinking around the aisles! Now, I’ve seen tons of Roaches before, but I’d never expect them to be in a pharmacy!
Speaking of Pharmacy, this is the most inefficient Pharmacy department ever. The morning staff is pretty rude, and lazy, and there are long waits for simple drugs… if they even have it. There’s this one heavily made up, hair weave wearing cow in the mornings that is just unbearable to deal with. I’d rather die of an asthma attack than deal with her! Yes, DEATH is preferable! Too often this store has simply stopped carrying the prescriptions I needed.
Last but not least is the fact that there are so few cashiers on duty during the busiest hours. You could wait up to 10 minutes to checkout because there are only 2 cashiers on at any given time! To make matters worse, the cashiers are slow as molasses. If you ever get the two hijab wearing girls, you’d better open up a lawn chair and have a barbecue, because you are going to be there for a while… S-​L-​O-​W!
But yeah, this place sucks! I only gave it an additional star because one cashier there has nice hair. Thanks for reading!

The other rite aid on Sip Avenue is much better than this one. Not only is this one full of rude and obnoxious staff, but the merchandise is always either on the floor or misplaced. Furthermore many things are consistently out of stock so they clearly aren’t too keen on restocking things. For example, I went to get cartridges for my Gillette shaver today. Not only were the cartridges for my specific blade out of stock (Gillette Fusion) but all of the other ones were sold out too such as Mach 3. I’ve experienced this multiple times at this Rite Aid. Plus most of the staff look like they will kill to be anywhere else and have no communication skills whatsoever. They are slow and WILL take their time. A lot of the customers are in that category as well since most are middle to old aged women that like to give exact change. The lines can get really long especially after work because they only like to have 2 registers manned even though there are at least 4 or 5.
Oh and I haven’t even gotten to the pharmacy yet. It depends on who’s working at the pharmacy that day but if you’re unlucky like me you’ll have to wait 40 minutes or more for medication that only takes 10 – 15 minutes to prepare (mind you this is not even during the evening but when things are not busy in the early afternoon). I went to get one simple piece of medication today that took way longer to prepare than it should have. In fact, it was already prepackaged from a drug company and in a medium-​sized box. So they could have given it to me in 2 – 5 minutes after I gave them the prescription. Instead I was told to wait 40 minutes. I come back in 40 minutes and guess what? They tell me to wait 10 more minutes. For a stupid box. All I can say is that the staff at this particular Rite Aid are lazy, incompetent, and hate their jobs. Avoid this Rite Aid at all costs and go to the one on Sip Avenue which is much better.

Horrible rite-​aid. Not enough staff resulting in super long waits. Even when there is a long line, the employees will take their time chatting with each other. One thing to note is if you’re ordering 1 hour photos from this Rite Aid online, once you get the confirmation that your order is ready, it may not actually be ready because their photo machine is broken (as of today at least). After I got my confirmation email, I went there and had to wait 15 minutes.

I don’t generally review drugstores and such, but this place is a total shitshow. There is merchandise strewn about and it’s always busy, but not efficient. You will lose years off your life waiting on line with the rest of the customers, who pay with coins, scrutinize receipts, and move just as slowly as the people behind the register.
The prices are lower than that of the overpriced Duane Reade across the street but the waiting is horrific. So, you have to choose: pay a few extra bucks and get out quickly, or save some money but make sure you have a magazine, phone, etc handy to cure your boredom while you wait.