Liberty Savings Federal Credit Union

They are incompetent. Time and time again I’ve been let down and have told myself to let it go because at least they are not some fascist bank like Bank of America. But enough is enough. What kind of bank doesn’t have records of cashed checks available online past a few months? Like, they are already scanning it and putting it on my file, so why do I need to pay a $ 15 fee to see a check I wrote last year? And if thats all I had to do, fine. I understand they are a small bank. But why do I need to pay phone tag with a woman named Beth for close to a week just when I want to know one detail of a check I wrote? WHAT IS THE POINT OF COMPUTER FILING IF A BANK IS GOING TO ERASE YOUR TINY FILE IN LESS THAN 6 MONTHS???
More importantly, they totally dropped the ball when it came to getting me a new card. I lost my debit card almost a month ago. I called and cancelled the card and asked for a new one. I was told I needed to wait 7 to 10 business days. When I called after the 10^th business day to ask where my card was one person said it was my fault for not calling the LSFCU and telling them to order me a new one (because me telling the outsourced company that cancelled my card was not enough), and that I had to wait another 7 to 10 business days. When I called the next day after being indignant enough to gather the courage to tell them «NO! this is YOUR mistake, I shouldn’t have to wait another two weeks to be able to pay my bills» another person said they just forgot to order one, and that it was «Weird» because «it should be automatic». So they said they would try to rush deliver the card. After 30 minutes of being on hold to confirm that yes, they can rush it, the call ended. A few days later I get a voicemail saying it was too late to rush the card. The card had been sent regular mail already. WHAT THE HELL. I just got my card last night but i’M going to close my account tomorrow and be done with it.
LOOK ELSEWHERE FOR YOUR ETHICAL AND TIMELY BANKING NEEDS.
*1 star because their tellers are nice, but man what a garbage bank.

I reside in Hawaii and my family still lives in Hudson County. I come home 3 – 4 times a year to care for family. The utilities are in my name and I am retired from the Navy. In March 2015 I produced documents and joined. September I email call waiting for debit card and apply for credit card.
They call me and NOW tell me I don’t qualify and will be sending back my $ 1,000 plus that’s deposited.
They call me back two hours later and say they’ve changed their minds and to fill out the application again which I do.
Next day they tell me its not good enough and again will be closing my account.
What BS… I’m a public servant /​retired Navy and can’t have an account…
Sad

Absolutely the worst! I don’t know why they are even open but they disappointed me and my sister. I didn’t go to this location but I went to the union city location on 48^th street. Service was okay but you need to open an account in order to take out a loan. Great, okay. I was waiting to hear from them on Monday… Then I called on Friday and the lady who assisted me said she would call me later. After that I never heard from them and just left and closed that account. I was in need and was a moment of emergency. Not even people from an organization can help. Don’t waste your time going there.

I have used this credit union for 45 years, since my first job as a school social worker. They have some excellent employees who provide superior, personal service. Diane Mansfield is one such employee and when she is unavailable Beth Chisolm steps right up and tries to solve the problem. I did have a ridiculous time trying to set up an acct for my daughter and I would agree that there have been issues with their lack of a clear system which would have made someone responsible for failing to execute this simple process in a timely fashion. But again, Diane and Beth solved the problem.
The services provided are many and far less expensive than any bank ie charges for insufficient funds or wire transfers, etc. So I would recommend them as I did for my own daughter. Ann Cutillo

This credit union is completely unethical. I tried to get a mortgage refinance with them. They rejected my application because the real estate appraiser they used couldn’t find any comparable properties in Jersey city. I live in a typical condo downtown and when I challenged this assessment, the appraiser indeed was able to find some comparables. However, by the time he did that, my application had expired and I would have had to reapply. They also lied about my credit report on the rejection letter because, according to them, they aren’t allowed to reject an application for only one reason! So they LIED and put false information on my rejection letter. Absolutely the WORST EXPERIENCE I HAVE EVER HAD! Do not do business with these people.