Epic Auto Care

This place is the best. I had a hard time finding a reliable and honest car repair shop when I moved into Hoboken until I came here. They are reasonable, honest and most important top notch work! I’ve brought my car here now twice and will be going on Saturday to get my air conditioner fixed, I won’t go anywhere else. Angelica who works at the front is very friendly and knowledgable as well! Highly recommended!

During my first experience with car trouble, the folks at Epic Auto Care were fantastic! They were very informative and knowledgable.
It was a holiday weekend and I had been traveled from Philly all the way to NYC to visit family and friends. I was in the middle of North Jersey when I started to lose control of the car. All I wanted to do was get home.
Carlo explained just what a strut was and helped me obtain the right piece from an unaffiliated vendor right away. Never mind that it was a late Sunday afternoon he fixed it that same day… He did great work and the price was far less than I had anticipated. Though my lack of familiarity with car parts and engines could’ve made this a very frustrating process, their exceptional customer service and diligence in getting me back on the road asap was much appreciated.

Went here for an oil change today, and had a positive experience! It wasn’t easy finding an auto place not called out by reviewers for engaging in shady practices or upselling, so I feel lucky to have stumbled upon Epic. Prices were reasonable, and service was fast. I appreciate that recommendations were made to me for a next visit, and not pushed on me.
The vibe overall seemed honest and friendly, especially based on the back-​and-​forths between staff and the customers there. Extra points for all-​around kickass attention to design — as a geek, I loved the shock-​orange /​yellow /​dark grey color scheme and the sweet services menu on the wall.
As a bonus, «You’ve Got Mail» was playing in the waiting room, making me fondly reflect on my dear old dial-​up days.

Have used these folks twice already since moving to area last year.
One major job of steering gear box, power steering pump and reservoir AND water pump…
Was able to just leave vehicle and walk.
Got call with reasonable estimate few hours later. (Which I had researched with old mechanic earlier). and picked up my old ’92 Cherokee next day…
With a phone call. Then limping their way with a gallon of brake fluid. They were able to replace a brake line… WHILE I WAITED one snowy day in January.
I like to fix anything I can myself. But I’m a carpenter. Not a mechanic.
I really needed dependable service. Or I’m not making money…
This is a young crowd. (I’m 55). But from owner to desk to wrench turners.
All radiate confidence and charisma.
It has been a pleasure to leave my old Beast in their capable hands.
Gil

Had an appointment for 1pm to install my cat back system for my Infiniti coupe and it was pretty busy today… you know I can careless how long some thing takes as long as my car is done right, great guy in the front desk name Alex who is very helpful with everything, love the shop, and nothing but professionalism with the workers… can’t wait to see how my car runs and sounds

Top mechanics. Clean shop. Quick turn around. They’ve always been honest and fair. I’d recommend for a positive automotive repair experience.

This will be my go to place for my car. I’m no longer going to the dealership unless it’s for cosmetic add-​ons to my car.
This place has looked at my tires, put on my tires, and now my cams. Honest, fairly priced, and courteous. Couldn’t ask for better service at a decent price. Will be going back.

Honest, timely, friendly staff, they dont seem to take advantage of you, which is definitely refreshing

This place is exemplary for auto repair shops. Workers are knowledgeable, professional, and personable. They run on time which is rare for an auto shop. I had a part ordered shipped and installed within a few hours — that’s fantastic service. The front desk, Angelica, spent a lot of her time looking up parts for my car and answering my questions regarding future services. And the best part? They’re extremely reasonable with prices. Will definitely go here again.

Good: Car troubles are never a good thing and the sort of trouble we were experiencing was probably one of the most serious kind. We started experiencing our car engine completely stalling while the car was in motion. The first time it happened on FDR highway in the city and it was incredibly nerve-​racking. We researched online and didn’t find a recall for our model and vehicle. We then took it to our regular dealership, Madison Honda, we didn’t get any answers. The dealership could not figure out what the problem was and told us that they turned the diagnostic mode ON. We were asked to drive 1000 miles and the tracker would pick up any issues that occurred. My husband was pretty upset since we were hoping the dealership to figure this out. We called Honda USA to inform them about the problem and we were told that there was no recent recall on our vehicle, however there was one in 2011 for engine stalling.
Over the next few days the car dangerously stalled again while driving and the third time died on us while we were on our way to the dealership again! Since we had had a great experience with Epic Auto Care in the past, we decided to get the car towed there.
The car was kept there for 2 days while the guys tried to fire out the problem. My husband explained everything in detail what the problem was. The people at Epic Autocare were absolutely fantastic to say the least. Alex took time to walk my husband through everything they tried on the first day. He couldn’t find out what the issue was for the stalling but didn’t give up. Day 2– my husband was on the call again with Alex at Epic and he walked my husband through the plans for the day. Alex realized the car had the same issues as the 2011 recall and used the same fix and viola it worked!!! Hallelujah :)
When we got a call from Alex that our car was ready for pickup, he walked us through their entire procedure and by then we were guessing our bills would be through the roof, since the shop had already spent several hours to find and fix the issue. The issue turned out to be with a small pin in the electric circuit that was not making enough contact with the circuitry and they had to bend the pin ever so slightly to make the contact right.
When my husband went to pick up the car not only was the car all washed and ready to go, we were only charged $ 54. Yup that’s all! My husband could not believe it and has been raving about Epic Auto Care ever since. Needless to say we are going to let Honda USA and the dealership know about the issue so they know about the old recall still affecting vehicles.
I hope we don’t have serious car troubles again but if we do, we will surely be seeing Epic Auto Care first thing.

I hate bringing my car into the shop — for any reason. It’s right up there with terrible experiences like getting a tooth pulled without anesthesia, or having to wait for the cable guy during a 4 hour time block.
However, Epic Auto Care consistently provides the best autoshop experience I’ve ever had. I have found Alex the owner to always be extremely knowledgeable, helpful, and reasonable. Angelica and Karlo are really knowledgeable as well, and I like how they always show you what’s wrong with your car, what they would do to fix, and then ask you to approve the service before they do it. After they perform the service, they will usually show you the old part, or where they fixed your car. It’s such a simple gesture, but I like it. I’ve done many procedures at Epic Auto Care, from oil change all the way to $ 1000 services.
I think the price is very reasonable at Epic Auto Care. I have never felt ripped off, and I have price-​shopped at other places to check.
I highly recommend Alex, Angelica, and Karlo!

Recently had aftermarket shocks and lowering installed. Price is reasonable but not the cheapest. Finished installation within the approximated time they stated. Satisfied with the installation. Will come back and have them install other aftermarket parts if able to

This place is fantastic. I went in for an oil change a few days ago, and unlike the Toyota dealership that I’ve been getting my car serviced at, they were patient and answered all my questions. I waited for less than 15 mins and the technician not only came out to show the clean oil stick (I don’t know the technical term lol) but also with suggestions to change my bald back tires and worn out wipers. I had questions about my breaks and they thoroughly explained everything and even gave me a price quote in case I chose to replace them in the future. I loved their customer service and how they didn’t try to sell me on anything. They’ve gained a customer for life and will come back to replace my tires!

I’ve experienced better from Epic Auto Care. My previous experiences there were fantastic. We were in for some front end service (radiator, etc.) due to over heating. They identified two issues (replace radiator support and fan) but not the core cause (a lose coolant hose). They identified the hose issue on the test drive to return the car to us. Annoying but at least the thorough test drive caught the issue before we overheated again.
As for the other parts, we found the replacement part quote to be high. They owned up to going through Mini directly for the parts because they couldn’t find original equipment through any of their vendors. We found direct fit replacement parts cheaper through JC Whitney. JC Whitney isn’t on your list? Odd, but they let me order my own parts. When we went to pay they tried to charge us for the parts we bought. Annoying again.
Two starts doesn’t reflect the service provided by the mechanics and technicians. Mistakes happen and catching them during the test drive is A game performance. I would give them 4 stars.
The two stars is harsh, but the staff in the office needs to get it together. When I was there waiting they let me stand at the counter while they watched a video on their phone (Friday morning). When we caught the issue on the bill (Monday afternoon) there was no apology or «thanks for catching that.» Just a huff and attempt to fix it. One of the reasons I love this place it the attention to detail on all levels. This time the dropped the ball multiple times.

These car guys know their stuff. Had them mount a set of run-​flats on my Sienna a couple of years ago and then on my Civic (drop-​shipped from TireRack and DTD respectively). Very honest and quick turn-​around. Replaced my tire sensor on the Civic for about the same price as I would’ve paid for them, installed.
Definitely recommended.

I kinda can’t hype this place enough.
I’m a 21 year old girl who knows literally nothing at all about cars. I am the prime demographic of people who are easily taken advantage of and ripped off in these situations.
But I’ve been here twice and they always really take their time in explaining the issue to me and my options. I never feel bad or dumb or nervous about asking questions. They’re always really real, super nice, the waiting area is nice and clean and it’s always done really quickly.

As a note, I’ve only gotten an oil change here, so my review will only focus on that service:
I’ve been to places that do «premium service oil changes» for more than how much Epic charges, but it seems Epic does a lot more than just that.
They’re pretty thorough in checking your car for basic problems, and they even go over the full diagnostic with you. If you don’t fully understand something, you can just ask and they’ll go into further detail– way better than the hole-​in-​the-​wall mechanics who are super vague with what work needs to be done and why.
Also, while a lot of mechanic shops are dirty and gross, this place has a well-​kept waiting area, which is a plus if you’re waiting for your car there. Otherwise, there really isn’t much in the area where you can sit and wait (like Dunkin Donuts).
I’m sure I’ll be back if there are any other car issues that come up. This place is definitely worth a try of you’re tired of overpaying for oil changes!

Been here for a variety of work and I highly recommend this spot for maintenance and minor repairs. Free car wash when you get an oil change.
Quick, courteous, and great location right off of RT 440 and Culver Ave on Mallory. If you want a bite to eat while you wait, hit up Carmine’s before or during your stop, it’s right along Mallory under 10 blocks away.

Dealerships. Every time I go in for an oil change ($ 37.99 coupon, Lexus of Englewood, good deal when you can find it) there is always SOMETHING else I could spend money on.
Rotate those tires? Nope, IS350 is staggered, you should know that. Alignment? Of course, please take my $ 150. Look at my «levels»? $ 200 — what a deal. Slight exaggeration aside, when my front brake pads hit 3 mm they suggested I replace them. I could get behind that — except they wanted $ 450.
Before I moved to Hoboken I usually took my car to Lexus in Boston and never really had an issue… but then again I had far fewer miles on it at that point, so what could really happen that wouldn’t be covered? Anyway, I just kept going to the dealerships down here because I never know what any of those small shops would do to my car, and I never felt like waiting hours on end when I could just take a loaner for the day and be on my way.
Well, $ 450 brake pads changed that. I said no, and they took $ 40 off. Still said no, and said I would do it «next time». I ordered a well-​reviewed pair off RockAuto for $ 50, and set to work finding somewhere to put them on for me before my current pads ran out and I would need to replace the rotors as well.
$ 79 and 22 minutes later, Epic put my new pads on, same day I called. The guys there are all nice, know what they are doing, and can do pretty much anything I could ever need, save for the loaner car.
While I was there I whipped out the «recommended» service list for Lexus (they recommend spending $ 200 or so every 5,000 miles, with some really pricy ones at specific intervals — Lexus of Manhattan wanted a solid grand for the $ 60k service.) I went through the list with the lady up front and it turns out they do a lot of those things for free with an oil change, which is $ 42 for my car. Anything that isn’t free that must be done is less than $ 150 — and uses the same parts Lexus would get, less the Lex logo, and is NOT required every 5,000 miles.
SOLD.
And when I need new tires, I will order from Tire Rack, and have them shipped straight to Epic, as is their standard method.
I love my car so I’m never going to cheap out, but some of the dealership prices are insane. It took some time, but I found a place where I can save money and know that my car is being taken care of the right way.
Plus, free car wash. Can’t beat that.

I’ve been coming here for about 2 years now ever since I originally bought new tires from
and had them installed it. They done a really good job with my beater car when I was having a bunch of mechanical problems that end up costing quite an amount of time to fix.
They’re always really friendly and showed me exactly where and what they took out and changed and that was greatly appreciated. Pricing-​wise I wouldn’t think they’re the cheapest I believe their oil change starts at $ 35. But they do their job really well and done right the first time. And they always follow up with phone calls after diagnostics and recommendations before actually proceeding with the work. I wholeheartly recommend them if you ever have issues with your car. For simple oil changes you could definitely find cheaper places but for everything else I believe they’ll do the job right.
They usually throw in a free car wash too whenever I have service done, I believe it was with oil change but now I’m not sure if that is still the case…