Sussman Kia

We walked the dealership grounds for 20 minutes and not one dealer acknowledged us. We even walked inside and we only received looks but no «hi, how can we help you today?» After we walked up to a truck we’ve had our eyes on, THEN they sent an african American dealer out of 8 white men who walked up to us speaking slang and associating himself to what they thought was our hood culture. We are two hard working adults. My husband owns an established car shop of 7 years and I’ve worked with a law firm for 7 years. We do not act or speak «hood» talk and didn’t appreciate the stereotyping, racist, ignorance we had to deal with. «Henry or Harry». I would tell you his name but he never even gave us a business card. He must of assumed we couldn’t afford it. After an hour or more of back and forth with this ignorant, sorry excuse for a professional. He even asked personal questions and made personal remarks about our relationship status, if we claimed our kids on our income tax because we could use that money to pay our car note. The list goes on, on how ridiculous these clowns were.
I WOULD NEVER GIVE THIS RACIST, unprofessional DEALERSHIP MY HARD EARNED MONEY!!! Karma exists. Losers!

Visited Sussman Kia as a result of their coming up with the lowest bid on the AAA buying program. When I called, the «Internet specialist» transferred me to an allegedly waiting salesman, who didn’t pick up the call! That should have been a red flag but I called back, and was matched with a new sales person. Another red flag: when the buyer knows more about the car than the salesperson. She was unable to answer any question without bringing in the GM, Chuck Matthews. Unfortunately, his attitude was adversarial, to say the least. Instead of working with me to meet the needs I expressed, he tried to bury me in an avalanche of figures for various financing options. He offered a very low trade-​in value for my 2008 Saturn and never mentioned the other, larger dealer rebates that were available. I do think the salesperson was trying to be helpful, but she didn’t have the knowledge. I felt very uncomfortable, and ended up buying from a different dealership.

First time I used the service department since I bought the car and I must say I’m very happy on both ends. I got to drive the car right into the service shop where they had me in and out of there within the hour. I’ll be back

Horrible!!! I made an appointment with a salesman who wasn’t working on the scheduled appointment day, was seen by a different sales man who was not very helpful and kind of rude, I was suppose to get a call within a couple hours of leaving about a car, it’s been 3 days and I have yet to hear from them. Very unprofessional and poor service. Don’t waste your time.

Very horrible, unfriendly, racist dealership. The kia system had a glitch in the system that claimed i owned the car longer than what i actually did and that my battery was not under warranty. I fist came to amy who was very rude and refuse to speak with me and give me this in writting. I went in to speak with the GM Chuck matthews who called me an animal, and told me to get the fuck out of the store. He then proceeded to call the cops who came. I spoke with the cops who were nice and diffused this situation. I am very angry and traumatized by this. for sure i am calling back to corporate about this!

This dealership is awful. They lie and cheat to get you to agree to a deal, and then they slowly start moving the price up while you are working through the financing. They seriously tried to add 3,000 onto a 20K car when my girlfriend were on the phone with our bank to organize the financing. All of a sudden there was a «transport fee» and a «unexpected increase in the MSRP over what the previous salesman had agreed upon».
Bunch of cheats and liars that rely on tired and frustrated customers to just roll over and take it.
Do not come here to buy a car. They will set you up with a low price, that finishes above any other dealer in the area before you have anything finalized.

I went in to Kia Sussman this weekend with my husband to test drive the Kia Soul, and I am now happy and proud to have purchased a red 2013!
The team at Kia was all excellent, professional and efficient. They gave me great pricing and terms without alot of posturing.
As for the other reviewers, I can’t speak to what it is like to buy a pre-​owned car, but I can’t imagine that issues like those have much to do with the dealership as the specific vehicles.
In terms of buying a new car, I cant imagine that the process could have been any easier.
Thanks, Sussman Kia!

Just bought my second car in two years from Sussman Kia. Dealt with Mitch and I liked his service so much the first time that I waited 5 weeks until Sussman got the car I wanted in stock, even thought other dealers had the car in stock the day I started my car search. If you’re looking for a Kia I highly recommend Sussman.