Jay Peak Ski & Summer Resort

I’ve been to Jay peak twice. I was there last weekend most recently.
I’ve enjoyed it my visits nore in the past. In general, ski conditions are decent if it snows, but are less than desireable if you are counting on Jay to make snow.
This winter has been tough on east coast ski resorts, so I was anxious to see how the conditions were at Jay. Overall, the woods were ok, had a lot of bare spots where people skiied off the snow, but had a few pockets of snow in the glades near the ski boundaries. Groomers were ok early in the morning, but got really icy in the afternoon.
Sunday was much warmer than Friday and Saturday, and many spots where ice was the days before melted and exposed rocks or logs. Jay didn’t close many trails because of this, so skiiers were at the risk of hitting obstacles. My only thought is they wanted their «Open» trail count to be higher?
People at Jay seemed rather inconsiderate this visit too. Lines to the chairlift were chaos since only on Saturday did they have people working to organize riders. Friday and Sunday were free-for-all’s, so I got cut many times in line.
Finally, the ski school is very inconsiderate. If you encounter them… take cover! About 30 little kids in red jackets completely take over the trail or lift (or wherever they happen to meet you). They are like a swarm of mosquitos with no one keeping them under control. They cut you off and don’t apologize! Very rude kids!

Despite challenging weather conditions we had a good time here. My only issue was with a customer service supervisor who did not have enough training to present what was disappointing news graciously and then seemed to joyfully say what lifts would be closed when we came back to dutifully present our liftopia purchased ticket receipts for our sequential one day lift tickets. What would have wowed me instead was an understanding and sympathetic approach instead of what came across as «because you prepuchased your tickets we don’t care if you have a good experience attitude». I will think twice before coming back.

We knew ski conditions would be bad, but honestly they shouldnt open the mountain in such conditions. Stayed for the weekend and had to fight and argue for a discount, and also surprised by all of the additonal surprise charges, what are the resort fees for if everything is an extra cost.
The service was also slow, not friendly and clearly these people have no idea what they are doing.
If anyone has their hearts set on skiing amidst the warm weather, go to Stowe, actually, in any circumstances go to Stowe…

Ok, so my experience was definitely a-​typical because we hit Jay Peak during the Polar Vortex of 2014 but I am trying to take that into account. The result was a bit of a nightmare. The upper half of the mountain was shut down because they couldn’t keep the gondola running with all the ice. The bottom parts of the runs were quite LITERALLY ice skating rinks. Frozen lakes of ICE. So, my bf and I were pretty much only able to ride a single run and once we got down to the bottom it was like, do I want today to be the day I find out EXACTLY how much stress my helmet can take against the ice? Nope. Luckily we used a deal so its not like we were out the full amount of a lift ticket but a single run still wasn’t worth what we paid.

I stayed offseason and was here for a wedding, not to ski or snowboard. I was in Hotel J.
BRING A BATHING SUIT!
As a result I’m strictly reviewing the hotel. The sights of course are beautiful and the location is amazing.
The hotel itself is very nicely kept, the rooms are large and the balconies are a great touch. There are small tables and chairs out there to hang out and look over the great Green Mountains. I did not get to try the waterpark or the arcade but they each look like great options. As I said above, bring a bathing suit, and try out the park… I was pretty disappointed I missed out on that.
The hotels all connect with one another via a tunnel system, which makes it great and easy to visit the other areas of the resort.
The resort area also has some nice bars, a pizza place, a great breakfast area and a buffet. (Although the buffet breakfast was pretty overpriced ~20)
The staff were very nice and they did a great job at explaining the layout of the area and the different times that everything occurs.
Overall, I’m sure this place is fantastic in the winter and it seems like a definite stop during ski season. The prices were pretty low, but I don’t know if they shoot up during ski season. In the offseason it’s still quite beautiful and makes for a nice stay

Jay Peak is my new fave snowboard destination! I have lived on the east coast for 15 years and finally made it here for spring riding. It was the best. So fun, ALOT of snow for the first wknd of May. We had friends staying at the slopeside condos and it was perf to stop in thru out day for lunch break, water breaks, pee breaks. And I stayed at the Hotel Jay. Wow! Beautiful rooms and staff. We checked in late and the end of day. Close to midnight and staff was still on par. Super friendly. Back to the hotel tho, comfy beds, spacious rooms, big bathroom, shower all A+++. I am a bit of a hotel snob so I was def impressed.
I can’t wait to return next winter!
Indoor water park– this was crazy fun! More fun than I thought I would have. We went near the closing time so there were no lines. La Chute is a must but be prepared to get banged up. So fun!

We love Jay Peak. Honestly, there’s not a single mountain on the East coast that gets dumped on more. Sure, that comes at a price (FREEZING!) but layer up and you’re fine. The cold temps is also what keeps this mountain reasonable in terms of the crowds.
This review, however, is more about our last trip there as it was the first time we stayed at one of their hotels (Stateside). The carpet was stained in the room, no hairdryer to be found, and the lampshade was stained, wrinkled and ripped. But who cares, we were there to ride, not fall in love with the hotel room. All we cared about is working heat and comfy beds (check, check).
What disappointed me entirely and nearly ruined the whole trip for me was what happened after forgetting my phone in the hotel. We were with a group and about 15 minutes after the bus left, I realized I left my phone charging off the lobby. We weren’t going to turn the whole bus around for that, so I called the hotel and was told that they would ship it to me overnight and I would get it on Tuesday (the day was Sunday). I gave my name, address, husband’s phone number and told them to charge the card associated with the room for the shipping, but to just get it to me ASAP. Tuesday comes, no phone. Wednesday comes, no phone. I call and am given the run around. I was told that one woman (Suzanne Kennison) takes care of all of this.
I finally get in touch with her and she tells me she’s been trying to call me. I’m really confused as to why… first of all, she has my husband’s phone number, secondly, I gave every bit of information she would need to ship my phone. She says she tried calling someone who lead the group but the name she gave was not one of the three names of the group leaders that weekend. I’m really not sure where she got her info. Then she straight out tells me that shipping things back to guests is not her only job. I made it very clear that I was upset and that I needed my phone as soon as possible. I finally got it on SATURDAY, so almost a full week without my phone.
I also made it clear that I use my phone to accept appointments as I work for a home visiting service here in NYC, so a week without my phone is costing me seriously money. I was absolutely shocked when she emailed me a receipt for $ 50 in shipping charges! She said the shipping was $ 44.59 and they charge $ 10 for shipping items back to guests, but they just made it an even $ 50! WHAT?! So you STILL charged me shipping AND a shipping charge for me to get my phone 5 days later than what I should have?
Here’s what I wrote to her:
«I’m not going to argue this since I’m just happy to get my phone back, but I have to say, I’m a little taken aback. Honestly, with all the oversights and my phone getting back to me 5 full days later than what I was originally told, I expected a bit more than $ 4.50 to be covered. «
and, in all seriousness, this is what she sent back:
«I’ll look into who was at the desk on Sunday when you called. Incidents like these are not the norm and I apologize for the inconvenience and miscommunication. Shipping out Guests’ forgotten items is something that I take care of but is not what takes precedence in the course of my day’s work. What should have happened is for you to be given my name and number for follow up, and the Front Desk agent be given a number or email so that I could contact you.»
so you admit that the miscommunication was on your end, you admit that my phone is not at all a priority of yours, and you admit it should have been handled better, but I still get charged $ 50?
I was furious, but I figured the best way to go about this is simply to sp