DMV Jamaica office

DO NOT BOTHER MAKING A RESERVATION
at least to take a permit test.
I made a reservation for 12p and got there at 1145. Used the automated machine to check in, it told me to sit and wait in the holding area. 1 hour later I ask someone what’s going on they say I am supposed to be waiting in the testing line. Another hour later I take my test. They tell me the only thing my reservation was good for was «expediting the processing of my test». Well 2 hours later I am STILL standing in line with about 15 people in front of me waiting for the same «processing».

Went in to renew my license. 3 months later no license. Save your time, don’t go here.

I came to this location to register my car, I made an appointment the day before. When I got there I had to stand in a line and wait for ONE employee to assist each person in line with what they needed, including people with appointments. I get it, people need some direction coming to the DMV office but damn ONE employee for this, hopefully you’re hiring more. I finally got a ticket and sat down, I waited maybe 5 – 10 minutes and my number was called. I went to the assigned window and was told I needed 3 forms of ID. Wow, the «reception» window representative that helped me the first time couldn’t have told me that?! So I’ll be going back for a THIRD TIME and hopefully I’ll have all the paperwork they need.
One star for very poor customer service and attitude.
Make an appointment ahead of time and fill out your paperwork before you get here.

The most slow and worst place to go for car registration I was 230 and got there when they were on 228 it took them almost 2 hours to get to 230. Worst experience ever.

RUDE is all I have to say about this location. You’re job is not hard at all you sit behind a damn desk and call out numbers while giving out forms and exams while sipping you’re Dunkin donuts coffee. But the security guards were by far the worst of them. Very rude and completely unprofessional people working here.

These employees fact like they know it all. It’s just a machine and I can read the instructions. All you have to do is listen to the customer. Listennnnnn. Your life isn’t that horrible for all that attitude and dirty looks.

Went in to update my address because the website wouldn’t allow me. When I arrived and told the security officer why I was there he directed me toward the ticket machine. At 12:35 there would’ve been 45 people ahead of me. No bueno !
Noticed they had one machine for such purposes. Drifted over to that line with 6 people ahead of me. I’m thinking, yes! This is more like it. Nah!
Got to the machine, it scanned my current license and proceeded. Asked me to input my Cyrene address. It would not let me move past the building # and eventually gave me an error message ans kicked me off. When I asked the agent walking the floor, he said it being the machine will figure out the rest of my address using my social. Bull crap!
No such thing. How thr heck would thr machine know that I moved two days ago. I was too done. I wasnt about to wait until they served 45 ppl. Left there went shoe shopping and off to happy hr. lol
I will slip into the Rockaways office one evening close to closing time when they’re moving more swiftly.

*This is my first time experiencing the new redesigned DMV service.*
Sure they have a couple of kinks to sort out but to be honest if you have a common DMV service that needs to be taken care of, it will get done quickly.
To be clear, I am writing this review based on an experience I had on a wednesday morning, 9:30 am to be exact, to solve an issue I had with my vehicle title.
The night prior, I had made an appointment to be seen at 9:30 a. m through their new license express online reservation tool (
) and I:
— showed up at 9 am on the dot with my ticket printed
— filled out the necessary paper work which was provided by the customer service rep (make sure you bring your own pen!)
— and after he gave me my ticket number, I sat down.
Like expected my number was called exactly at 9:30 am and I was back in my car at 9:45 am, ready to go about my day (note: finding parking around here was a hassle, had to pay 5 dollars for 30 mins to park in the parking lot they have out front.)
I give my experience five stars because compared to what I am used to (at the DMV in Whitestone, Queens) this is as good as it gets!

This dmv is slow, unprofessional, and the workers are just olain LAZY. I asked for a copy of my abstract and instead of helping they handed me a form and told me to mail it in that it was not their job to hand out abstracts when you can get them in the mail. Very LAZY. I think the DMV system needs to be reevaluated and adjusted to be more efficient.

I’ll be the first to write a review! Why the eff make a reservation if they not going to attend you until hours later! It’s obvious the staff hate their job! You ask them a question and they don’t even look at your face and look bothered. Once the teller calls your number out, she receives you with an angry face asking you «what are you here for?» She asks for an id and as your taking it out your wallet she snatches it from you. Wth don’t come with that with me, I will jump on top off your desk and give you a beat down!