Delta Air Lines

The agents of Delta in ATL humiliated a disabled elderly person. My father was in a connection to JFK when the agents informed him the wrong gate twice and made my mother drag him to all thise gates because a wheelchair would take a lot of time and they would probably lose the flight!!! anyway they couldnt make on time because my father has a walking problem and my mother wasnt string enough to carry him !!! they put them in a flight 7 hours later. His meds were in his luggage that was in 7 am flight but he just landed un NY at 4 pm in a lot of pain… shame on you Delta … elderly and disabled ppl should be respected!!!

New terminal with every service you could ask for. All of the delta employees have been wonderful. For domestic US travel I highly recommend delta out of JFK.

DL46 from Miami to JFK 6÷8÷16
The flight overall was ok. The flight attendant was old and clearly hated her job. Being disrespectful and not accommodating to me or my family. Very stern face and rude to everyone.
F a delta social media associate reads this please recommend training to this flight attendant or politely ask her to retire.

If I could give them 0 stars I would. Worst customer service at check in and the 1 – 800 number. Although I signed up for email and text alerts, my husband and I were never notified that our flight would be 2 hours delayed. Now we’re stuck at the airport for 4 – 5 hours and they’re attitude is «I’m sorry oh well there’s nothing we could do». We spend over $ 2k in Delta flights and will never fly with them Again. United, American or Virgin Airlines never gives us the shitty attitude that these employees gave us. For whatever reason they claimed that our flight was delayed 2 hours due to weather yet if we want to catch an earlier flight is $ 100 extra per person … Thieves! How is the earlier flight that costs extra not delayed? Makes no sense.

Lesson Learned. I’ve been flying back and forth from LA to NY for 25 years. I decided to use Delta over Jet Blue to save $ 200. Delta over books flights and combines under booked flights to economize costs. That means that you loose hours of YOUR time so they make money. My flight was screwed up and delayed for hours for no reason except for Deltas abuse of my time for profit. Lesson learned! Look at the Unilocal reviews of Jet Blue for a comparison. Delta = unreliable = not worth it.

hey folks… Isn’t this a page specifically for the JFK Delta terminal? Not the entire airline. One of the best terminals in America, other than the fact that it’s an additional 20 minutes to walk from the end to baggage (commuter flights… sigh). But multiple Shake Shacks and a killer SkyClub win…

Their system messed up my electronic visa to Australia. I then had to pay a rebooking fee when it wasn’t my fault that I Missed my flight. I then called and waited over 1.5 hours to speak to someone regarding my matter. Never again.

Tried to upgrade on delta at gate on my flight from JFK to LAX and they looked at me like I was crazy. They said I needed a coupon. I said I would pay out of pocket. Most airlines are happy to discount last minute upgrades to make at least some additional revenue from unsold business and first class seats, not delta. They said I would have to pay the entire difference $ 1500. Guess they’d rather have an empty seat in business instead of discounting last minute upgrades. Bad business.

Delta has been great the last couple flights I’ve taken with them. Great movie and tv selection & they even give out headphones! (I got got off an American flight where there was one screen for every couple of rows.) makes you realize there really is a difference in the airline you choose. Will def make sure i stay with Delta!

If flying with them for an international route then Delta is one of the better options. Domestic flights, they’re awful and they charge for a checked bag. International flights, the first bag is free. Their planes have a little room in coach and very good movie selections on their international routes. Still, flights attendants are huffy and the food is inedible. Ok for international travel but regional fliers beware.

Leaving JFK through Delta wasn’t without a few quirks. Unlike San Diego, we had to get a boarding pass though a set of kiosks before being allowed to check in luggage. We also had to pay for the baggage fees on the kiosk rather than online. Minor pains. We were late to board the plane because Delta didn’t have anyone to shuttle the crew to the terminal (at least that was the story they kept announcing).
A few random notes about the flight.
— There is some type of mosquito netting that is used to separate first class from the cattle and chickens in the back. Needless to say everyone just walked up to the front to use their toilet. People, please respect the separation of class!
— Grumbling when there was an announcement that there wouldn’t be any peanuts on the flight because one person had a peanut allergy. Maybe that’s just a New Yorker thing.
— After reading the other reviews it seems like every flight will announce that all overhead bins are full. I find this to be questionable and a deliberate practice. I boarded at the end of the line. They told everyone long before I was able to board there was no room in the bins but when I actually got on the plane and to my seat there seemed to be plenty of room.
— Major gripe — They allow shows with very graphic sex scenes on the flight (via HBO and Showtime networks) that you can watch from your seat. While they blur out small areas for the actors private parts it basically still show graphic acts, Not only did this make me a bit uncomfortable sitting next to someone watching that shit, I’m just wondering what would happen if a small kid was sitting where I was.

I was supposed to be on a plane at 8:40. A friend had booked it and was waiting for me inside. At 7:20 my goofy Über driver finally got me to the terminal (that’s another story) and I found myself swiping every ID and credit card I own to no avail: the kiosk wouldn’t find me. I wasn’t panicking yet bc I shelled out for preckeck, which makes a difference at jfk, usually much much faster and I wasn’t checking anything. The stoic guard ushered me into the platinum line (bc friend who booked it is double diamond express super gold. Smarmy… It figures). I watched as the two desk agents seated at two computers both discussed something with a passenger and a yellow vest staff member. For what seemed like forever. When I finally got madame’s attention I was given major attitude and she told me: oh no it’s too late. I tried to explain that her kiosk wouldn’t find me or my confirmation number and then I waited «in line» aka I walked to the front of the line (it was only me) and watched her and her colleague have a half hour conversation.
You’ve guessed where this is going. They made me rebook. Another half hour at the desk where this lady couldn’t work her machine. It was a travesty. I cannot waste anymore brain cells trying to find synonyms for this awful service and surliness. Just so rude in that way that only certain types of women can pull off. Like just talking over me, clucking and not listening to anything I had to say, just replying with what she wanted to say. Insane. So yeah, tack on a huge fee and wasted time, stress and energy. I have precheck so I made it through security in literally less than 2 minutes and the TSA guys were actually nice and offered me a balloon. Not even kidding.
The kicker? I was at my original gate in time to see my friend board, even with all the waiting on the agents’ stupidity. I seriously can’t. Imagine if they had lifted their chubby fingers to do their jobs and get a passenger on a plane?
Conspiracy theory fox mulder time: (1) it was super shady that there are so many stories of overbooking… Hmm, maybe they plan to fuck over x number of people in cases like mine to grab some extra $$ (2) they really shut down when they realized it was an awards ticket. I listened as they hopped to it for a handsome guy who approached after I had been «taken care of» & who had 40m to get to his international flight. So, completely unequal service and I mean… Come on, could you have at least waited until I was out of earshot and my credit card wasn’t still warm from the robbery you’d just committed?
So. Yeah, Delta sucks. Hate them and I haven’t even gotten on the plane yet.

Not too shabby for a 3 ½hr flight… Served sandwich, peanuts, pretzels, cookies, and 2 drinks. The touchscreen TV had tons great channels — premium channels such as HBO, primetime shows, concerts, and newly released movies. The chairs are narrow like most and the bathroom was typical. The flight attendants were polite. The captain gave me a delta wings prior to boarding — lol…
Overall good experience.

Oh my goodness, this was a rough experience. I thought about giving one star, but I will only give those out if I have multiple bad experiences. Not sure if these folks are going to get another chance either way.
I reached my gate with plenty of time to spare and there were no delays announced or mentioned anywhere or in any way. For some reason the boarding process was delayed which I later found out the incoming plane had been held up and unable to pull up to the gate at the scheduled time.
In an effort to make up the lost time, the gate employees decided to implement a boarding procedure that only succeeded in helping us lose about another half hour of time before takeoff. People were asked to check bags because the overheads were full. About half those people were then told upon boarding that they could go ahead and bring their bags on which would have been all well and good but there really was no room on the place so people had to turn around, fight their way back up to the front, and give their bags up to be stowed down below. Everyone was so confused and the staff just seemed lost at this point. There was even a debate between one of the guys taking bags below and a stewardess about what was okay and what was not when it came to how the bags were being handled.
While all this craziness is going on, a couple different people were asking if they could move to different seats and the crew actually took time, again right in the middle of «Bagmaggedon 2016», to «help» these people out.
I would call this a disaster, but that’s not really an appropriate term to use regarding any sort of air travel. Bottom line is, after this strange and frustrating experience, I will now do everything I can to avoid having to fly Delta Airlines ever again.

Honestly, I think the incompetence and poor service I experienced with Delta Staff at JFK is more indicative of the staff and culture of JFK airport than Delta corporate because everywhere else I have flown through, Delta has provided excellent service and had little to NO issues.
I’d like to make it clear that I am not complaining about my flight being cancelled. This happens and inclement weather is common enough, especially in the north east. What I am criticizing is the horrific customer service, disorganization, and incompetence of Delta Airlines staff at one of the largest travel hubs in the world. If any airport staff should have a standard and well run protocol for mass flight cancellations, it should be airlines out of JFK.
Our flight from jfk to dc was cancelled and we were directed to the «help desk», we get in line around 6:00PM, and the help staff then spends more time trying to tell people to go to another help desk located elsewhere or use the black phones along the wall then helping those of us already in line. Once we get to the counter (around 730PM), the delta staff who called us up make disclaimers that she doesn’t typically do this, and will need to ask the staff next to her, which we understand in times of heavy travel happens and we don’t fuss or complain. It becomes very clear, she probably should have never been called to assist because literally every step has to be checked by the other staff and this became most inefficient. We find out that there is nothing Delta can provide on their or any other airline until at earliest the next day. We are told that we were automatically booked from jfk to Savannah to dc, and the flight leaves jfk at 8am, and we don’t get to dc until around 5PM the next day. They also make it clear that they will not provide a hotel voucher since it’s weather related, and while this is ridiculous, I understand and accept this fact since they’ve just cancelled hundreds of peoples flights in one evening… irritatingly they ended up giving some folks hotel vouchers which seemed very inconsistent and encourages folks to throw a fit since that seems to be the only way to get things done.
jfk is 4 hours away from our home in dc, so we ask how long it would take to get our bags and if they are willing to provide a rental voucher or reimburse us for a rental. They say no to rental payment but tell us that we should have our bags in 45 minutes to 2 hr from the point of cancelling our flight and heading down to baggage. We opt to do this as we don’t feel like paying for a hotel to get on a flight and be stranded at a Georgia airport all day. We then learn that they won’t even cancel and reimburse our flight, and we still end up having to use the black phone to cancel, we call and that goes quickly and they confirm cancellation of the remainder of our flights and state that our reimbursement will be processed in 5 – 7 days. We then confirm this with the help desk staff at jfk, and ask is there ANYTHING else we need to do to ensure our cancellation, and ensure our bags are dropped at baggage claim. They tell us NO and say we are «all good to go».
This is where incompetence really shines through. We get down to baggage claim around 8 pm (we cancelled our flight around 730), so it’s already almost in the window that they said we could expect our baggage. We go baggage services just to make sure our bags are on their way, and we’re told, yes, and again it will be about 45 minutes to 1 hr… so we sit and wait 10PM rolls around and nothing comes through of our baggage, so we go to baggage services again to check and are then told, they can’t find one bag in the system, and the other 2 should be arriving at some point, but they don’t know… completely different story than before… and completely unhelpful. Around 1030 the bag that isn’t showing up in the system, shows up! So we go again to check the status of last 2 bags and they have us speak to about 3 different baggage locations and no one can confirm where our bags are and if they’re on the way… every single staffer keeps saying in a most nonchalant tone that «when weather cancellations occur it’s just crazy, i don’t know what to tell you». We then find out that in the system our flight isn’t cancelled and it still looks like we’re headed to Savannah in the morning… wha?! we go to the help desk and they tell us they don’t have the authority to cancel our flight on sight… never mind that this is absurd, because they can re-​book us and confirm a flight for us without our permission, but they can’t cancel that flight… they give a number to call and that connects us to a delta office in TX almost immediately. By this time it’s 12am, they finally cancel our flights and within 10 minutes our bags show up… so we spent about 6 hrs waiting for delta to get the act together when we were told we could have our bags, get a rental and be home in the same time. NEVER FLY DELTA THROUGH JFK!

Meh. Normally fly American and now I know why …
They switched planes on us and separated my fiancé and I… Then can’t do anything about it BC the flight is oversold.
I asked «so no two seats are together?» She said «oh well business class… But we can’t put u there» … Mmm hm… I Upgrade to delta comfort and this is what I get.
Meh

Never give up on something you can’t go a day without thinking about aka travel life!
Been on delta airlines pretty often… but the last time I was here was when I was riding first class… and I loved it! Well duhh lol… I love being pampered （*^_​^*）
Few things you should know while boarding delta…
Delta does not charge for carry-​on items… and that hopefully won’t change… In practice… you can have two carry-​on items and they just have to fit in the overhead storage… Note that small aircraft have small overhead storage bins…
Wifi is available on many domestic flights for a fee… It is not available on long-​distance international flights…
The entertainment on board depends on the aircraft and the route… Long distance flights normally offer movies… Short flights may not offer any entertainment…
Soft drinks are free… Snacks are free… usually a choice of peanuts or chips… You can ask for them anytime… Meals are served only on longer flights (more than five hours)…foods somewhat terrible… the menu and the options are different compare to first class and economic…
Tip :always Check luggage fees depend on the route/destination…happy travels!

I booked a first class ticket to Atlanta so I’m not sure if my experience is completely unbiased. The ease of booking was a breeze. The Delta app was great for sending me updates & using as s boarding pass. Sky priority gave me the opportunity to skip the check in lines & go straight to the gate with no wait.
Not much open for food options at 4:30am, but it didn’t much matter because I got a real meal on «da plane». Way more room upfront but the plane was a little run down. Seats definitely need replacing. But the service was spectacular.
They placed a napkin over my tray which comes out of the armrest. Then handed me a hot cloth, VERY hot cloth. Then I had a choice for breakfast, in which I chose the oatmeal. You’re thinking what’s the big deal about oatmeal, right?! Ooo hooo it’s not your mamas oatmeal. The oatmeal had coconut on it & It came with a fruit compote of apples, pineapple, cranberries, & peaches. A side plate of sliced oranges, grapefruit & blackberries. Also a side of lox served with butter, capers, onions, & a lime wedge. And a Bagel folks! Holla! I liked the ease of Delta but the plane needs to be updated for sure.

Terminal 4 — Delta
15+min walk from your arrival gate to the baggage claim/​exit when walking at full speed walking mode. You will pass by many tempting stores such as juicy couture, coach, guess, Victoria’s Secret, swatch, many Hudson news and duty frees. So if you’re press for time, terminal 4 will try to entice you to spend your (leftover) vacation money.
Oh, and there’s a Shake Shack and a cute cozy cupcake store!
The airport tran is located above the baggage claim, in terminal 4.
Both my departing/​return flight were on time, and arrived at my destination early. Plenty of leg room.

It’s an airline. What is there to say? Airlines are notorious for being shitty.
No snafus occurred in my trip luckily. The seats were cramped. As they are on all airplanes these days.
I took Xanax. A lot of it. I remember they gave me a choice of snacks. I chose peanuts. Then I was super hungry so I tried to make a protein shake so I tried to pour protein powder from a large packet into a tiny water bottle opening and got protein powder all over my lap. Next thing I knew we were landing. 6 hours gone in a flash! Wow!
5 stars for Xanax. 3 for delta.

Nourriture horrible, service à bord à la limite de l’impolitesse, avion vieillissant. Non merci.
Et merci pour avoir cassé la poignée de ma valise, ça fait toujours plaisir…