T-Mobile

I didn’t have a great experience, but I also didn’t have a terrible experience. I came in to upgrade my phone at about 430pm this past Monday and I believe the guy that helped me was named Randy? Tats and longish hair.
Anyways, he helped me choose my HTC One as opposed to the iPhone and because of how knowledgable he was I ended up choosing the HTC One and I freaking LOVE IT.
The only thing that wasn’t too awesome was the fact their systems were down, but after 20−30min of waiting they were back up and I got my new phone and was a happy camper with the JUMP feature. Systems being down wasn’t their fault, so not angry about it.
Pretty good store that wasn’t too busy and close to lots of great stores!

It does go without saying that this location does always have the equipment I need when I need it. But, I must say that almost every visit to this store has been an interesting interaction with different sales folks. I have never seen the same sales rep twice for one thing and secondarily, and most importantly, it seems as not one of them is interested in the least at what they are being paid to do… which is customer service!
On the last occasion an extremely young sales associate did assist me in picking out the phone I wanted with genuine sincerity. Yay! I just wish I remembered his name to give him the accolades he deserves. On the multitude of previous visits however, one person talked to her boyfriend while I waited for her assistance, one sales clerk rolled her eyes when we asked if she could help us find the right phone case and one young man stood outside and smoked and talked on his phone while we perused the store waiting for his help… not very good customer service at this location consistently.