Kensley Apartment Homes

After renting from these people for over a year, never once late on rent, the way we were treating when we broke our lease was horrible. Not once did they mention we would be charged to replace our carpet (which was in fine shape, maybe smelled like our dog which can be scrubbed) and after paying off our lease break, on time, the girl I spoke with was so incredibly rude. I sent our payment certified mail which they had to signed for. When I called there the next day to ask for my receipt to be emailed to me I was treated horrible. First they told me they never received it. After I told them I have the proof someone signed for it I was told «oh, no one here signed for it but it’s here.» Which to me made no sense. I asked for a receipt to be sent to me today and they said they would try to send it by today. We were good tenants that paid on time and destroyed nothing in our place and yet we get treated like scum. Many of our friends have asked about this place and we have convinced them otherwise to not go near it.
They claim the community is gated. All hours of the nig ht the gate would be stuck open as well as during the day. Cars would sit and wait for residents to scan their card to go in and follow behind them.
Charged for pest care yet there were always spider webs all over your front door entrance which in my opinion should be taken care of.
Trash fee was 22 dollars a month. To me that is a little high.

I lived in this apartment complex for two amazing years.
The staff who work here are absolutely amazing. I didn’t have many issues here– my AC went out once at 10pm on a Saturday. I called the emergency maintenance number and within 20 minutes someone was at my door and fixed my AC that night! Talk about amazing customer service!
The complex has a non-​heated pool, basic apartment gym, three computers in the office, a dog park, air pump in the back.
The complex is always kept clean. Trash is in the back by the mailboxes. Tons of dog bags and trash cans.
I lived in a ¹⁄₁ and fell in love with my apartment. They are all two story buildings, so you can get first floor or second floor.
Very quiet complex and tons of military.
Negatives:
Monthly pet fee if you have a dog or cat
Added pest fee per month
Added trash fee per month
Added admin fee per month
Positives:
Floor plans and rent prices can be found on website before you come and do a tour
Staff is amazing. They remembered my name every time I came in
²⁴⁄₇ maintenance which really live to the 24 – 7 policy
Highly recommended to anyone in the jax area.
It’s a gated community and right off the Collins /​295 exit