Thrifty Rent A Car

Apparently the Thrifty is now apart of the Dollar company in Jackson Hole. I STRONGLY suggest you look at their reviews before booking.

We had chosen the option to prepay to have the car refueled at the Thrifty location instead of refueling ourselves since the gas prices were the same. We returned our car with ½ a tank of gas remaining and we were charged for a full tank of gas. When we asked why, they said it’s standard to charge for the full tank. Needless to say this was a rip off. Could’ve saved half the money to refuel ourselves. DON’T prepay for gas. Just fill up before dropping off car. Otherwise had no problems with the car or service. Be aware, this company is NOT at the airport, you will be shuttled to their location in Jackson.

The prices are too good to be true. They hold strange hours in the winter and close at 6pm nightly. You will not be notified even if you had an online reservation for 7pm. Also do no ever forget to refule before dropping off. Within 5 minutes they had closed my reservation and charged me the refuel fee. Over $ 9/​gal is robbery.

What an annoying experience! I rented from Thrifty because the price was half of the fancy rentals like Hertz, but now I know why.
We collected our luggage and proceeded to the courtesy shuttles. It was freezing cold and there was no Thrifty shuttle in sight. We waited for over 20 minutes for that darn shuttle.
It drove us into town and then we had to wait for the one woman working there to check out the other man on our shuttle. This took an additional 20 minutes and I just about lost my patience, as it was my birthday and I was tired and hungry!
Then, the beautiful Jeep Grand Cherokee that had been promised on the website was of course not available. We ended up with a dirty GMC. This is the first time I’ve ever been given a dirty rental car.
Upon the return they insisted we give ourselves two hours at the airport and made us return the car over 2.5 hours early. We sat at an empty airport for over two hours.
I would not rent from them again.

AVOID AVOID AVOID. DO NOT RENT FROM HERE. Before you leave the lot, make sure to check your windshield. EVERY car in the lot has cracks and/​or chips on their windshields. Upon return, they will charge you for repairs and give you a sassy attitude while they do it.

Save your time and aggravation and rent a car at the airport. Had a 7AM flight, and was told to be at the Thrifty office at 4:45AM to check in, and grab the 5:00AM shuttle to airport. Nobody showed up, and eventually had to procure my own ride in order to not miss my flight. Will never use Thrifty again.

Do yourself a favor and Google the words: Thrifty Jackson Hole Jesse, and look at the long list of very specific complaints, on multiple websites, detailing terrible customer service and the horrible manager of the location – «Jesse.»
My experience: A couple of years ago, I booked a nice Yellowstone/​Grand Teton trip as a gift for my parents and it included a rental from this location. First red flag: this is not a real «Thrifty» location, but a subcontractor – a company that is using Thrifty’s name under license (didn’t know they could do that? Me neither, until it came time to file a complaint about the horrible customer service they provided. Thrifty will absolve themselves of liability for the terrible service.) Second red flag: They don’t honor reservations and provide terrible customer service. Jesse gave my parents the major runaround and had them waiting around for a long time, despite the fact that they had a reservation made months in advance. He ended up sticking them with a giant minivan, despite their protests that they had booked something much smaller and that such a large vehicle was not suitable for their road trip. What a nice way to treat senior citizens. When my parents were leaving, they saw a smaller car getting checked in and went back in to ask for that car. After being hassled by Jesse over the switch, and being made to wait some more, they were rebooked into the new car at the wrong rate (I later found out they were overcharged when I reviewed the bill.)
I called Jesse to inquire about the terrible experience my parents and got no apology or explanation. Jesse was defensive and condescending and proceeded to throw a bizarre and juvenile temper tantrum over the phone. It still stands out in my mind as one of the worst customer service experiences I’ve had, among a list of some pretty bad customer services experiences over my years of travel. Don’t rent here.

Cannot beat the price. 199.00 for Nissan Xtera for 7 days over Christmas. Everyone else was 2 – 300.00 more. The airport location is actually in Jackson and not at the airport. The shuttle takes you to and from the airport. Shuttle driver was kinda blah but get you from A to B and its always up to you whether a tip is appropriate.

I was sad to see that at the time of writing this thrifty only has 3 stars. I had an amazing experience. Rented this Thanksgiving, and they called up in the morning to make sure I was coming; my flight was re-​routed and I was very late and worried they would leave to go and eat Turkey but they waited for me. The shuttle service form the Airport to the town is wonderful and prompt. Total cost for five days’ car rental? A Thrifty $ 68!

If I could leave negative stars I would!!! AVOID AT ALL COSTS! They will lie to you then when you bring back proof they tell you it’s not their problem and they are still right. Tried to give us a car that hadn’t been repaired, cursed at us, acted like we did nothing but in-​convince them. Terrible service.

Christmas eve our car was promised at our arrival at the airport. No one showed up and we discovered they ran out of cars and closed their shop. Would not answer the phone and left at least 3 groups without transportation. All cars were gone at that point. We will NEVER NEVER NEVER rent with thrifty again.
Sheila Immel
Lawrence, KS

Jesse F., the manager, is a prince!
He picks you up and drives you, via shuttle, to the rental shop in town. En route, he regales you with tales and tidbits of local lore. By the time you’re in town, you feel as though you’ve met the Tier 1 welcoming committee, and you feel like you already have a friend in Jackson Hole.
On top of that, the quality of the conversation is aces. Informational, too. I had a burning question, which he answered. Having hiked into Seven Mile Hole (a valley floor in the Grand Canyon of Yellowstone which resembles a mile wide hammock made of Martian landscape, pocked with geyser flumes sputtering and muttering), and having returned to Jackson Hole, I wondered what a «hole» was, technically.
He explained it was just a clearly demarcated canyon or valley or delineated declevity. To wit, the Hole in the Wall Gang, and other highwaymen, who hid out (when they could) in box canyons, another canyon varietal characterized by having only one way in/​out.
Also learned that the Rockefellers stealthily used shell companies to buy up land in Wyoming and then gifted it to the feds to make much of the parkland. Dang, those ruthless titans of industry can be awfully swell sometimes.
Jesse and his team also provided us a top-​notch vehicle, which spirited us into wondrous locales, including southeastern Yellowstone Bear Management zones (relax, Thrifty Corporate, we dropped the car at the parking area and hiked the 4 miles in… it was just us humans that encountered the bemused Grizzly, not your car.)
Thanks, Jesse, for making me use the terms «car rental agency» and «hospitality» in the same sentence, for the first time.

SNOOKERED:
Setting: A 73 year old grandmother with 2 hungry grandkids after a 6 hour flight, picking up a rental car in a busy small office. Grannie checked out a small compact car, opted for «fuel refill» and nothing more.
Final bill for prepaid fuel was $ 48.05, having driven 102 miles.
Reason: Poor grannie had signed up for total tank refill, not even knowing that such a thing existed, thinking she was paying for the tank to be filled up by Thrifty as a convenience. A follow up phone call received this reply: «Well, she signed up for that.»
So, winner Thrifty, loser Grannie, but Thrifty will never see this customer again at any branch.

I know it’s a little silly to rate a car rental company, but I had such a great experience at this Thrifty that I had to share.
Everyone who works here is so helpful and kind. Thrifty provides a free shuttle from the airport, and the shuttle driver who picked us up was welcoming and friendly. He helped us with our bags and okayed his route with us (not that it mattered to us – it was our first trip to Jackson Hole). The employees waiting for us at the office were wonderful. They gave us detailed directions to our hotel, tips on places to go and things to do, and advice about how to avoid speeding tickets in Jackson (tip: apparently you’re likely to receive a ticket if you go even five miles over the speed limit). We couldn’t have had a better rental car experience.