Sprint Store

Not many people would write a Unilocal review about a Sprint store. But then again, not many people had as great of an experience as I did.
My family walked in with the intent of getting brand new iPhone 6S’s, because why wouldn’t you do that the day after Christmas? We were greeted by this guy named Freddy. I’m pretty sure his name is actually Frederick, but I’m going to call him Freddy, because I feel like we’re homies now. We told him what we were looking for and he assisted us right away. He looked up our account information quickly and told us what our options were (and what the cheapest option would be, which is a solid move by someone who works in sales. I trust him more already.)
So, we all decide to upgrade. Since there are four of us, we knew it would take a while, but no one could have given us a more entertaining experience than Freddy. He was super friendly, asked us a lot of questions, and we all just took the time to get to know each other while he was doing the tedious task of getting our new phones transferred and set up. He even let us play with his mini BB-​8, which if you don’t know, is the dope new robot friend in Star Wars: The Force Awakens. It was entertaining for a solid 8 minutes. But it definitely helped us pass the time!
We were also shown multiple options for phone cases and phone screen protectors, since my mom gets an employee discount through her work. Again, he didn’t try and sell us the most expensive ones; he stayed honest and even took the time to evaluate what type of case we would want based our personalities. For example, he noticed I like gold and simplicity, so he offered me a sleek gold case with a nice glass screen protector. My sister is the clumsiest person in the world and likes flowery colors, so he offered her a solid, indestructible, purple OtterBox case.
After about 3 hours, we were finally done! If you go to this store, keep a lookout for the homie Freddy — he has long luscious hair and is hard to miss. And customer service in general is superb at this location. I know where to go the next time I need something for my phone (or anything related to Sprint.)

What a joke!!! Long time sprint customer show up 10 minutes before closing only to find that doors locked. Thankfully T Mobile wanted my business as I ended up switching you 5 iPhone lines and they beat sprint by $ 75 a month.

Five stars! Awesome service. These guys did me right. Great service and honest too. When you get great service you tell one person, when service sucks tou tell everyone you know… well the Redmond store well for lack of better words sucked, and the Issaquah store well they did good and treated the customer right. Thanks guys!

I almost left SPRINT due to:
1) their use of Call Centers outside the USA, which gives jobs to citizens of other countries, rather than employing Americans… when so many #USCitizens are employable, but without job opportunities!
2) the complete ineptitude and rudeness of those Call Center employees in the Philippines.
3) being told I wasn’t allowed to get into a cheaper plan without having to give up my SII for a tiny screen Kyo. «Oh, Hell NO!!!», to quote a friend.
When I walked into this SPRINT store to make sure my account would close at the end of the billing cycle, I had actually had already opened a new TMobile plan because they were willing to allow me to keep my SII and with a plan that cost me $ 70 LESS for unlimited talk/​text plus 1Gb data.
Cody assured me SPRINT would end per my request, after calling their escalated service center, but asked me ‘why’ I was leaving SPRINT, after being a satisfied customer for 9 years on a business plan with five lines. When I explained the situation — not wanting to be forced to give up my SII for an inferior phone — Cody asked me what it would take for me to remain a customer, even though he knew I had just got on a TMobile plan… pretty assertive, but not in an overbearing way. I replied, ‘If your customer service refused to offer me an unlimited talk/​text w/​1Gb free plan for $ 30 and keeping my SII, how can you?” Cody shuffled his feet for a moment, but looked me directly in the eyes and offered me an even better deal than TMobile! Seriously?!?
I jumped on that band wagon in a New York minute!
Even though there were a few setbacks, I not only get to keep my SII… I’m rolling with 1Gb of data plus the unlimited talk/​text, AND the cool number I got at TMobile for… wait for it… $ 25 per month!!!
When I walked in to get my new phone number activated today, Cody got it done in under five minutes, and to my surprise, exchanged the old, sketchy screen protector on my SII for a brand new one… without my even saying anything. And, while he was doing that, Tyler (store manager) ~ who had been working with another customer ~ asked if I’d like to switch out the old battery, too! Seriously? Way beyond anything I experienced in California from SPRINT within the past years of being their customer.
Will I go back, even though another SPRINT store is closer? Oh, absolutely! And SPRINT retained my business thanks to the intervention, kindness and professionalism of Cody, Tyler (fellow surfer), & Laura (a Lake Surfer)!

Great location. Fast, professional and friendly service. The manager is always helpful. Never have had to wait at this location. 4 stars because sprint data speeds can be slow at times, but that isn’t the staffs fault.
While reading a few of these reviews I have to assume some of these people are just dense. Of course they can’t replace your phone if you break it after a week. You should have gotten the insurance on it like everyone else. I mean, who has their phone stolen at a Target? You must be an idiot to have something like that happen to you and not think it is your fault. To prove that point– WHO THINKS AN IPHONE 5S HAS A BUILT IN CASE? I know four year olds with more common sense than that.
The new framily plan worked out great for me. You must be doing it wrong or being rude to the people working there. The manager helped me get set up with a transfer off my ex girlfriends account and saved me a ton of money. Not enough people write good reviews on here.

Avoid this Sprint store if you can. Read the other comments. The new manager Tyler and some of his associates are slime balls. I’ve been a customer for 19 year, 19 years! My dilemma all started 2 weeks ago when my phone was stolen at the Issaquah Target. I came in and was sold an IPhone, 5s, also on payments, and was told I couldn’t pay for it upfront, see previous comment. In addition, I was told that this phone had a built in case, and that I would not need one. Fast forward to 2 days ago, my son bumps into me, and my phone drops, the screen breaks. I go into the store, and he tells me he can’t do anything for me. Not to mention that I got talked into 2 tablets and IPad mini, that I don’t need, less then 30 days ago. I have 5 phone lines with them and 3 tablets, and he can’t do anything for me!?! That’s just BS and POOR CUSTOMER SERVICE. This guy is slimy, a liar and very unprofessional. Sprint should hire a different manager! They have in the past had great employees, and good management. All of their current employees and management are slime balls you know who are, and should be ashamed of yourselves. Whatever happened to customer service!?! Stay away from this store. Drive to Redmond or Bellevue, but avoid the Issaquah store till they iron out all their kinks. Don’t say I wasn’t warned!

Do NOT choose Sprint! Do NOT trust a single slimy word that comes out of the people in this store (even the «nice» or handsome ones), or believe then if they appear to be typing notes into your account. See my check in comment. Faithful customer now shopping elsewhere. #done

Customer service to die for! In The cellphone industry is usually a long and painful process to change your phone. At the sprint store in Issaquah they are phenomenal at getting you out quick. They also go way above and beyond their call of duty to bring me, the customer, the best end result I have. One case my phone was stolen and there was a program to upgrade early but you had to give back your old phone, when I explained to them what happened to my phone they were extremely caring and helped me out so I could take advantage the program so I could get a new phone. Maika and Constance were the two employees I had the pleasure of working with they were fun and talkative making it a painless process while upgrading my new phone. They tout me everything about my phone so I was comfortable with it before I left the store. When I thought all my contacts were lost Maika miraculously pulled them from my email account and put them on my phone! All in all the customer service there was such a great experience and its because of the staff I will be returning in the future.

Had Sprint service now for about 9 years. I have always liked their quality of service and products. The Issaquah, WA Sprint Store is wonderful. Whenever we have had a problem or needed (wanted) to purchase a new phone we have always had great sales people. I am only giving a 4 Star rating however, not because of the Issaquah Store but because of the Corporation policy to continue with the most ridiculous Mail In Rebates. If it wasn’t for that, they would get a 5.