AT&T

Today I had to return my devices back to AT&T, I just want to say that the initial service I received was great the guys that helped me Hassan & Paul were awesome. Unfortunately there was a little buyers remorse & I realized that I did not need the equipment I previously purchased. Just want to say thanks for all the help Hassan & Paul!

As we all know, people’s hands are tied at times. When I’ve visited this store, they have always tried their best for me. Today, I brought in the 6S as it was not working. Dora took the time to help me right from start. Got me all situated, fixed up and even set up the wife and I for international use in Mexico. Rad!!!

I was there trying to resolve my problem about port over to At&t. Store manager Maria was extremely difficult to deal with, she had a condescending attitude to me, and it was so overwhelming to me because the problem all starts with At&t. When I tried to explained the story to her, she kept stopping me, which made me really wanted to yell at her to let me talk. I almost wanted to cry there, and I feel hopeless.

I had a 2 year old iPhone which I use for work die on me. I drove to the Issaquah store in desperation 15min before closing time on Friday and had asked if I could buy a new iPhone 6P replacement. This store refused to help me because they were getting ready to close. I was prepared to pay anything as this is my lively hood. I have 7 lines with AT&T. Horrible customer service.

The store manager, Mathew was able to quickly & professionally resolve my return issue. Didn’t take much to turn my last review into a 5 star review. Mathew is a valuable asset to ATT

Don’t even bother with this place. Counter people worthless and don’t know anything.
Extremely rude ignorant and disrespectful. Best to go to Factoria or Bellevue store
for actual knowledgeable service. Nightmare lines and over priced items.
Counter people are there to just gossip on customers as well as flirt with whatever comes through the door. Overweight female with glasses counter person gossips the most. Beware of this as soon as you leave the store she gossips to other
counter zombies on the floor while faking a smile at you.

I came in again after purchase to return a Mophie Battery case for my Iphone as it no longer works, less than a month after purchase ($ 120.00).
Immediately I was told they could not help me and instead had to go online to
to resolve my issue. This was unacceptable as I bought this from this exact same store less than a month ago. Normally I would not care but since I spent $ 120 on the item I would have thought AT&T would have replaced it for me so I can have a working item versus having to wait for the item to be looked at then to see if they are going to send me a new one.
Do not order this from the retail store! You cannot return it here. Very back customer assistance for customers who spend $. Shame on you AT&T!

A bit of advice, make an appointment online. However, they often let walk ins jump ahead and make you wait well past your appointment.
We went in for a plan change and upgrade, the girl that helped us did not seemed concerned that we were shopping plans.
Plans are confusing and they force you into a «lease» of a phone.
Working with this location takes patience. Something I have a hard time with patience when I have other options.

SCAM ARTIST SALESMAN. I went in to upgrade my phone from iPhone 4 to the 5. The salesman said he had to add insurance to the plan for $ 9 a month but that it could be removed. I told him I didn’t want it. He said he had to add it but it could be removed the next day. Well turns out he lied about this «policy» and of course never removed it. I called AT&T and they said adding insurance is totally optional at the time of sale. He committed fraud and of course AT&T was quick to correct the situation. I also found out he got commission on his little scam and is probably doing it to all of his customers. AT&T is sending my complaint to the store manager and I’ll be stopping by to discuss this with the store manager and pressing charges on the salesman if possible. I feel bad he will lose his job so close to Christmas but he should probably not break the law.

I avoid AT&T stores like the plague. I am on a family plan, with 5 phones, and 3 different area codes in 3 different states. Our plan is grandfathered in, and it’s apparently super complicated for the people at AT&T to deal with.
Well, not here! I wasn’t about to wait in line like a chump for the new iphone 5s on Friday, so my dad was going to buy it online. WELL, apparently it would have to be shipped to his address, not mine. So it would take even longer, and he would have to pay out of pocket to ship it to me.
I walked into this AT&T store asking on the off chance if they had any phones left. No, they didn’t but they could order it and have it shipped to me for free. I explained my conundrum and she happily reported to me that it could be shipped to me if I ordered in store.
15 minutes later (the shortest time it’s ever taken me to order a phone/​change anything on my plan EVER), I had ordered a new iphone that would be at my place within 3 – 4 weeks.
All in all, pretty much the best experience I have ever had at any At&T store ever (and we have been with them since the 90s).

Came into this location because I was having a problem with my phone freezing and they were worthless… went to a different location where they helped me out. There were 6 employees and the store was empty but I had to wait to be helped. Will never stop at this location again.

I just visited the Issaquah AT&T store and everyone there was really awesome! The store manager, Ben, helped me understand my bill and talked to me about upgrades, special promotions and how to get a better plan. He even checked in the back room for any old 3GS cases for my outdated iPhone. Before I even got back to my office he had sent me a follow-​up email! This just confirmed why I have my cell phone account with AT&T.

I went in for an IPHONE and got one and a free upgrade. It took 5 minutes. Thanks

I went in this morning before 10. They were not busy. We have a family account for personal phones through this store, and business accounts through ATT for phones issued by our employers. However we have had only 0 to 1 bar reception at home for years due to hilly location, and it has been getting worse — now cant even send/​receive texts at home. In the past, when I have complained, they just shrugged. Last week, I discovered that 2 of my immediate neighbors were provided by ATT with «microcell» boosters to help their home service. One neighbor got it for free, the other at a huge discount — both from this same store.
I went in to ask about this. Was told that no discounts on this item could be issued through the store, and that I would have to call ATT customer service to get a credit for this on my account — from out in my car in the rain. They would not call ATT or try to facilitate this interaction. So I went to my car and sat on phone with ATT for 25 minutes — national customer care was incredulous and said they «have never heard of this discount» and that whoever told me this in the store was wrong.
I went back in the store and told them what customer care told me. A different representative spoke with me. He said that «they used to give discounts for microcells» but that ATT would not do it anymore because customers were «abusing the offer just to get better reception when their reception really was not that bad». Umm. I am not abusing anything — I can not use any of my cell phones at home. I told him that I was not trying to be fradulent, just requesting the same consideration given to other people who live in my immediate area. That did not seem to matter. He said ‘whats the problem — it only costs 200 dollars for this, we are not making money on it!” He said «the company would go bankrupt if they gave these away» .
Well the company will go bankrupt for providing deteriorating service and not making right with customers paying over 200 dollars a month. Not to mention claiming that customers are «abusing the company»!!” What an attitude! I walked out and headed over to Best Buy where I can purchase a similar device from another manufacturer.
Will be switching mobile service providers as the result of this interaction.

They have a good selection of phones and some employees that know a lot about the phones and plans. I’ve had more luck getting useful information from the male employees than the female… but I did see a female employee that had memorized a lot of the info about international rates… It was impressive!
I wish they weren’t super pushy about signing in, though. My friend and I almost left once because we just wanted to browse some phones, and we had 2 – 3 employees going «Have you signed in to be helped? You need to sign in!» in the first few minutes of being in the store. Chill out! Sometimes we just want to browse, and don’t want or need any help!
When I returned later, the sign-​in person was nowhere to be seen at first, and then the wait was about 20 – 30 minutes, which was a pain… but the employee we eventually got was really helpful and brought my old iPhone 3G back to life a few hours after its «death.» (My SO has been using it since I upgraded to the 4S.)
So, my experiences have been mostly good… but they would have probably benefited from not being so pushy about signing in. I think that friend would have considered switching to AT&T if they had been more chill.

We have our family account through them and they treat us pretty average. No over the top service to help us out though. We almost always have to ask about any promotion going on or anything like that. And when buying accessorizes there, they ask if we wanna our discount, but only about half the time. I usually have to remind them.

Since my last review was removed, I’m going to keep this simple and to the point without going into details since apparently — I’m too detailed…
Clean store, seems to have a lot of stock. The staff actually acknowledge you coming into the store, but depending on the time of the day, the wait can be long.
However, I’ve gotten very inconsistent service here and it can be an annoyance to talk to someone on the phone and be told something different after dragging myself in. It can be rather infuriating when I take some time off of work to schedule around coming in. In general, I haven’t had the best experience with any of the AT&T stores in the area, and I would suggest purchasing online and having it shipped to you if you can wait the extra day or two that it takes FedEx to stop by your house.

Despite my previous warnings about this store, I went back to inquire about AT&T’s soon-​to-​be-​released Microcell product. This time, I got a representative who was helpful and knew all about the product and its’ release timetable. Yay! I’ve raised my review to three (3) stars to reflect encouraging signs of improvement here. Why not four stars? Well, the memory of the previous experience is still seared in my mind so… there you go.

ok so these guys were really helpful. i was at southcenter talking to the att people there n they were nice too. of course its that phone salesperson persona but still. they built report and made it seem like they cared or not if i had a case that would protect my newly purchased iphone with a 2 year plan that after 30 days would cost you $ 175 to cancel and give you the ability to keep the iphone to do as i wished. awesome. anyways really clean. right near my house and across the ways from krispy kreme and fatbur*jer. alot of phones and i barely ever see it packed so you know youll be helped within a few minutes of entering to handle biznass and get goin with more important things.