Midas

These people are friendly, professional, and competent. I wanted to point out that the manager, John is especially friendly and conscientious. They won’t try and sell you a bunch of stuff your car doesn’t need but will note it and let you make a decision. Highly recommend

If I could give them 6 Stars, I would. I have been going to Issaquah Midas for over 15 years and trust my car to only them. I appreciate their honesty, integrity and excellent customer service. I have never once felt like I was being told to do something that the car didn’t need. Issaquah Midas is fair, their technicians are very knowledgeable and they will remain my automatic ‘go-​to’ for all of my mechanical needs.
Over the years I have referred many people to Issaquah Midas and every one has said they had a good experience and continue to go back.

When I made the appointment they said they would have my filter. Left car. They called and said they could not get the filter. Then they called and said they weren’t sure so they want to pull my filter. Pulled filter and confirmed they did not have the right one. When I picked up the car they said they didn’t even know what kind of synthetic oil my car needed and that the Audi dealership would not tell them. Makes me question their competency. Just wasted an hour and a half of my life just to confirm that they did not know what they were doing.

Amazing! I scheduled an appointment to have my brakes evaluated and to see if I needed a replacement. After a couple of minutes, John and one of his staff came out and said that my brakes are still in between 50−60%. This a good reassurance as Toyota kept saying the same thing for thr past year or so and I wanted a different repair shop to actually confirm my brakes’ standing. They told me that my car brakes should still be good until January or even longer depending on driving conditions. I will definitely come back here again when it is time to replace my brakes! Meanwhile, 5 star for the fantastic and helpful customer service that John and his team did!

I went to Midas for an oil change and experienced some of the best service I’ve ever had from an auto repair shop. Here’s why:
— First of all, the Service Manager John Lott put forth top notch customer service. I called ahead of time for an estimate and was happy to hear that what he quoted me over the phone was exactly what I would be charged in store. And when I got there, he let me know about an online 10-​dollar off coupon!
— John estimated a 30-​minute wait until my car would be serviced and explained that the full service would take about an hour. They were 30-​minutes ahead of schedule!
I will definitely come back for future auto services!

I wanted to get my car inspected because I’m making a big trip at the end of the week. There was an opening the following morning, so I brought my car in then.
John was SO friendly! After thirty minutes, he came out stating my car looked perfect to drive a long distance. And the best part is that it was a curtesy inspection! John even said «you can’t put a price on safety.» His customer service alone should be the reason for anyone to come here. He was very patient & informative with the questions I had regarding my squeaking breaks.
I will be back! Thank you so much.

Where do I begin? Is it the friendly service of John? Is it the absolute fair prices? Is it the shop cleanliness? How about all of it?! We’ve had our cars serviced at this location a couple times now, and I have been impressed from the jump. It’s easy to get in, they do not hassle you about things you don’t need but do inform you about potential issues with your vehicle. Everyone is extremely friendly, and I never over pay. Thanks, John and the guys at Midas!

I Took my car in this past week for new belts and breaks. Could not be happier with the customer service I received from John. Completely professional and always seemed happy to help. He worked with me on my budget to get what needed to be done, done and correctly. As he put it: «I want to make sure it is done right and that you are safe on the road.» Can’t beat that when it comes to local mechanic work and simply human courtesy.

I will go here again! They guys were super nice and the oil change in my 04 LR Disco II was quick. They did tell me about a few things that needed attention, but I just go a quote for later. There was no pressure at all in «add-​ons». Not the best lobby, but it’s a car maintenance place… what can you really expect. They offered me coffee which was thoughtful :-) I highly recommend this place! Also, inexpensive compared to Oil Can Henry’s who wanted to charge me $ 50 more!

I had an exceptional experience at this Midas the other day and thought they deserved some recognition for it. My car battery died up the road and I was able to get a jump to bring it back here as they were open and not much else was. Immediately upon arriving a man named John single handedly revived my faith in going to the repair shop. He had the biggest grin on his face and you really felt like this guy was dropping everything to help us out. Honestly, with the customer service he gave he should be the manager of this place if he isn’t already– people are going to want to come back to this shop. He made sure my 2 year old was happy and entertained, and we were seriously out of there in 15 min tops with a brand new battery installed. Thanks for all your help John!

I had a worst service experience ever. They claimed they did service to my rear wheel but literally they did not even removed the tire. How can he claim he did clean the rare breaks. I dont see any change before and after. I ill not step to Midas again.

I had to take back both of my cars 3 times because the problems kept coming back. Alignment, break pad replacement, and bearing replacement work were deplorable. They never got them right so I took the cars to other auto shop and they were surprised at the lack of work quality. As simple as oil change was done wrong — they forgot to put oil in the engine. Avoid this place if you value your safety.

I have an 87 Vanagon. Midas worked with me to come up with the most cost effective solution. The work was top notch and my van has never sounded better than now and I’ve owned the van for 15 years.

This is a duplicate review since it compares Midas and Les Schwab.
Here’s today’s comparison of my experience at Midas in Issaquah and Les Schwab on 148^th in Bellevue.
First I went to Midas in Issaquah to get their estimate on getting my brakes replaced. I had them originally put on by Midas and they have a guarantee as long as you own the vehicle. The guarantee only covers the brake pads but not labor.
They told me that it would be $ 620 to replace brakes, brake calipers, resurface 2 front brake rotors, or $ 690 if they added the resurface of 2 rear brake drums. That was including the «free» brake pads. They recommended resurfacing the front rotors (although it would be the last time that could be done), and resurfacing the rear drums. If they replaced the front rotors and did not resurface the rear drums, then it was about $ 800. I thought that was a wee bit much, to say the least.
I called Les Schwab in Bellevue, and shared with Alyssa what the problems were with the brakes, talking car-​speak the best I could, and she gave me a tentative quote over the phone. It was $ 240.35 to replace the brakes including resurfacing the front rotors, or $ 429.00 to replace the brakes and new rotors. I had decided that I wasn’t going to do the resurfacing of the rear drums. And the Les Schwab estimate included charging for new brake pads which Midas would have been providing for free.
I was a bit surprised and asked her if perhaps I might have missed sharing something since the two quotes were so different — $ 800 vs $ 429. She said no, and explained some of their standards of how they replaced /​repaired the brake system. For example they always included replacing the calipers — I noticed on my past invoice that Midas did not, and had not replaced the calipers when they installed the brakes last time. So I had a confidence that I was getting an apples and apples quote.
My husband and I have always had good experience working with them for tires, and the estimate seemed trustworthy, so off I called Midas back and they said my car would be ready for pick-​up in 45 minutes, and then I went to Les Schwab.
I was greeted at my car which was nice. At the counter, I was told that the work would take about 1−½ hours and it would be $ 240.35 or $ 384.45 depending on what was needed — which was lower than Alyssa had indicated — I think she guessed on what part might be needed and chose the higher priced part. That was good news — the quote was even lower. $ 384.45.
I got «free» brake pads from Midas since that is what their guarantee said — and hoped that I could use them at Les Schwab — but that didn’t work out. Which was OK — their estimate was still lower.
After a while, the mechanic came out and recommended that I replace the rotors — that they were bare to the metal (is that the right way to express it?) and that they really couldn’t be resurfaced any more. (To Midas’ credit, they had said it would be best to replace the rotors, but they could be resurfaced one more time. Ummm. Seems penny-​wise but pound-​foolish.) Les Schwab also said that resurfacing on the rear drums was not necessary at all. Seemed like Midas was emphasizing doing the resurfacing of the front rotors (rather than replacement) and doing the resurfacing of the rear drums (rather than letting it go) which was the opposite of Les Schwab.
I paid $ 384.45, just what they quoted me. That was a savings of $ 800 – 384 = $ 416. But remember that Midas had provided the brake pads for free in their $ 800 quote, and Les Schwab did not in their $ 384 quote — so the difference is actually much greater depending on how much brake pads would be. In other words I saved 52% or Midas would have charged me over 2x the amount… FOR THE SAME WORK.
The kicker here — both shops had my car in their shop and dismantled it and provided FIRM WRITTEN QUOTES for the EXACT SAME WORK. On the same day.
I will NOT be using Midas in Issaquah in the future, needless to say. I will be using Les Schwab from here on — Les Schwab was fast, polite, cheerful, helpful, professional and to me — extremely trustworthy. I got to witness how they interacted with other clients as well, and everyone got very nice polite and professional service. Thanks for a job well done — Les Schwab! It’s a shame you didn’t earn my business — Midas!

I took my car in a couple of months ago when the check engine light came on. They ran a diagnostic and told me I hadn’t gotten the gas cap on tight enough. I’ve done that before so not a surprise.
While I had it there, I figured I’d have them check a slow leak in a tire and a couple of other minor things. They said they couldn’t find anything wrong with the tire. The very next day it went flat and Les Schwab said that a plug from a previous repair was leaking badly. Seems odd that they found it immediately but I suppose it could happen.
The reason I give them a two is that they didn’t charge me for the tire check and not much for resetting the check engine light. Unfortunately, I caught them in a lie (or two). They started stating that the car needed a transmission flush and several other things that I had just had done at another shop.
So my advice? Buyer beware. Be careful when agreeing to work if you don’t know for sure it needs to be done but I suppose their safe enough for an oil change or muffler job.
My experience here was especially disappointing because when I lived in Chicago the last couple of years I had a great relationship with the guys at the Midas shop in my neighborhood. They never played games and stood behind their work.