Evergreen Ford Service Department

This place needs to be more honest. Their dishonesty causes very dangerous and unnecessary issues. Very disappointing, extremely sad. For anyone taking their car in, be extra careful/​cautious after leaving. OTHER NEGATIVE REVIEWS ARE SADLY TRUE.
Maybe they just want you to buy their cars, but not care afterwards.
Will never Make any purchase here ever again.

I took my 2010 F-​150 Lariat truck to Evergreen Ford of Issaquah for service due to the fire that burned down Auto Nation Ford of Bellevue, Who are great by the way. They preformed a service and said everything was good to go. Now here I am a month later 1500 miles on the truck and I have front breaks metal to metal. Now I have to spend extra money to repair the damage that was done from the pads going to metal. If they had simply told me, hey your breaks are getting low and should be replaced I would have had them replaced. Instead they tell me everything is good which was not the case. The fact that they said the breaks were good tells me they never even looked at them. AVOID THIS DEALERSHIPS SERVICE DEPARTMENT. They don’t do that they say they do.

Super fast for «TheWork» service which includes the oil change and tire rotation, plus multi point inspection. Took only 40 mins. and I got the free car wash (they did a great job making my car shiny again).
The only reason not a 5 star was because they require the printed out coupon to apply it even it is public on the website. The cashier lady did help me make the electric version work later though by sending to her email.
Good experience overall.

My car needed some work after I bought it and Bill was very friendly. He helped me get a car rental and was very nice when I called to check on my car. They only reason I don’t give them a higher star is that they took a long time to find out what was wrong. Three hours turned into 24. But my car was ready the next day early.

The 1 Star reviews are true. I really like Ford but this service department is actively trying to give them a bad name. I went to Evergreen Ford for repairs. They were cold and uninformative from the start. I had $ 1100 worth of work done. Had to go back after the initial repair to have things fixed that didn’t exist before the work was performed. They didn’t manage to fix the problem that time either. Called the service manager multiple times to ask why I was coming in for a third time and got no response. Ended up taking the vehicle to a trusted dealership and found out they hadn’t replaced integral parts I was charged for at the initial repair, hence the problem. Booooo!

I bought my car at Evergreen Ford 2 years ago. First experience with their service department was when I went to get my license plates. Didn’t know you would need an appointment to get plates put on. So I waited about 15 minutes, then was told they could do it if I waited another half hour. Then came the oil change — you have to make an appointment & all 3 times I tried they couldn’t do it in mornings, or Saturdays — but got offered times like — is 2:30 on Thursday in 2 weeks good? Uh no! So now I went back to Bowen Scarff in Kent. They have a quick lane on Saturday & really nice personnel that seem to care that you are their customer.

The people are nice, but that is about all they have going for them. It never seems as though they can fix a problem the first time, it usually takes 2 – 3 visits to get it right. Although it’s a convenient location for us, it just isn’t worth it. We won’t be back.

This place is terrible. I needed my truck diagnosed as it was ‘hiccuping’. I took it in and was given an estimate of $ 150+. Ok, no problem. I go to pick it up and my bill was $ 400!!! Nobody called me and nobody was there at the front desk to explain to me why I was being overcharged. I expected an estimate to run about 10−20% in the range I was given but this was ridiculous… just for diagnostics — not repairs!!! Oh, and then they wrote me up an estimate for $ 1K for the repairs. I took it down the street and had it done for $ 300.

Not the best should have went to jiffy lube 2hrs that I waited for an oil change when I had made an appiontment for. You also get tossed around from person to person not the best customer service. Sorry im on the Eastside get your act together evergreen ford

Man o man… false estimate and then did not even do all the work I was charged for! Stay away!

WARNING: Do not bring your car to get serviced at Evergreen Ford unless you are willing to get ripped off.
I recommended Evergreen Ford to my girlfriend because I have gone there for years for routine oil changes and have always had a good experience. She brought her car here to get work done on the makeshift wiring job in her car w/​rebuilt title. Everything seemed fine when we picked up the car post-​service but the next day she couldn’t even start the car due to a NEW battery drain problem from the Evergreen repair job.
We ended up exchanging multiple phone calls with Evergreen to arrange the car to get towed and serviced so they could fix their screw up and they gave us the run around for two days (while the car was undrivable and sitting at her office parking lot) and refused to accept blame and/​or pay for the car to get towed. We get the car towed to another dealer out of pocket and the other dealer fixes the issue with the wiring but Evergreen still refused to pay for any extra work even though it was obviously related to their inferior repair job. Now the car still has the same wiring issues that it was originally serviced for.
The whole experience with Evergreen Ford was very stressful. After they got paid for the job they refused to show any interest in helping us out with the additional problems they created. Their attitude was never «customer satisfaction first», it was only about their bottom line.
I will never bring my car back into Evergreen for service again and I have made it my mission to warn everyone else I know about the Evergreen Ford Service Department.

Evergreen Ford Rocks!!! Their service dept is the best! Carl V. Has always had my Edge ready when promised, always keeping me updated, and on schedule. I can go in there anytime and they are always helpful. The dealership itself is great, I’m on my 3^rd car with them, and couldn’t be happier.

Horrible experience… had Allstate recommend as a legitimate body shop, they did everything possible to earn this review…
First this good: Dana was extremely nice, and promised that everything was going to be done to my 110%. That was the only good about my experience
Now the bad: besides taking an extra 2 weeks to repair my car (which I understand, it happens), when I got my car back, they forgot to install the side molding on the car, and left it in the back seat (which took another full day to fix).
Once we got our car back once again, the car drove fine for about a week or 2, after which the suspension started making weird sounds. After about a month or 2 of the annoying sounds, we took it to our dealership for an oil change, and we requested a check up of the sound.
The dealer found out what the problem was. The steering column wasn’t secured to the wheel, and they said if anything happened, it would’ve been a nasty accident. The dealer fixed it, and now I am trying to get my car reinspected and re fixed…

This place is horrible! I will never buy a Ford because of them. They could not figure out what was wrong with my car after bringing it back for the 3^rd time! I finally had to speak with the director, Bob Hogan, what a moron, no customer service skills whatsoever. Its a bummer a company failing so badly has such horrible service.