Michaels

Michael’s use to be a superior quality store to go to for your art supplies. Now it’s not. Their products have slowly been replaced by inferior products. The amount in products has obviously been shrunk over the years. They mark up their prices 20% above their competitors. Don’t always honor their coupons. Takes 5 – 10 minutes for a price check. Certain groups of people are horrible at this: Checkout can take forever even with three customers in line. And so on. Overall, the employees try to be friendly. Good luck finding anyone that actually knows a thing or two about art work. Once in a while you’ll run into someone that has a grumpy attitude. Don’t even bother asking where things are. Staff tend to ignore their customers and run away from them.

This place is the mecca of all things arts & crafts — and dangerous to visit after an evening of looking on Pinterest. I love that they always have coupons available online or on your phone… which is great marketing for them because I’m the sucker who always comes in and buys way more than intended. Mini mason jars? Yes, please! Giant martini glasses? Duh!
My only complaint is the ridiculous lines. I hate when the person in front of me is purchasing, like, 47 different items like stickers, buttons… and they all have to be rung up individually. I guess I can’t REALLY complain because I’m usually one of those people. But Michaels, get more people on your registers and you will have a much happier crowd!

My review is specifically for their framing department. With sales and coupons the pricing is good, and their quality of work is excellent. I’ve had three art pieces framed here and one more that will be ready in a couple weeks. I was going to museum quality framing but no more — Michaels is a much better value.

I want so badly for this michaels to get better! Crafting is a fun and fulfilling hobby, with endless possibilities of what you can create, and going here simply depresses me. I feel like most of the employees I’ve encountered don’t care for (or aren’t showing any zest for) any kind of love for crafting or creativity (or customer service). It wouldn’t be nice to go into michaels and be surrounded by kindred spirits. I’ve encountered maybe two employees that fit that bill, and I wish I had caught their names… All others did not.
If I am able to find an employee who looks like they are approachable (rarely ever), they never know what I’m asking about, and don’t care to find out. I’m sorry but it should be your job to educate yourself on the products the store carries. This has got to be a managerial issue, because they are the ones who hire, train, and set the standards for the people who work there. They are responsible for setting the tone for the rest of the store. Michaels issaquah managers have failed miserably. Hopefully michaels district managers will find a replacement managerial team for issaquah that knows the simple art of how to attract, inspire, and motivate employees– therefore producing a rewarding place to work and exemplary employees.
Take note michaels higher ups:
You know you’ve got a failing customer service team when your customers (me) spend more time answering their own questions via Google, rather than asking the employees you are paying to do the same thing.
Customers are willing to overlook many negative things about a business if they feel welcome and like their business and questions matter. Make customers feel like they are at a local small business craft shop, where the owners live down the road and their kids go to school with your kids. That’s what people want and crave, and it only comes from a well formed team of workers who care about their jobs and the happiness of the people who walk through those doors.

Most of the time when I visited this Michael’s the staff was OK to friendly. One visit I encountered one of the rudest cashier’s I’ve entered encountered. She yelled at me and refused to wrap a shopping cart worth of fragile items. I ending up making a complaint about her and the store manager did all she could to make it right. Even discounted the items I purchased to a higher percentage than the coupon I had with me when I originally made the purchase with the crazy, B%$tchy cashier. So folks who are unhappy with the service at this store, it pays to complain. I ended up with a huge bargain on a fairly large purchase. I suspect that when manager’s aren’t watching the staff misbehaves.

I’m the wrong guy to review Michaels. It’s the only place in town that has the cool pencils that I buy. Other than that, it’s one of these places that «crafty» people buy stuff so they can waste a bunch of their time making useless things.

This is the worst Michaels I have ever been to. I have checked in for an item numerous times and they haven’t had it, which I totally understand, but when I ask about it they either ignore me or give me an answer that doesn’t even answer my question. Tonight I went in and asked about it again and the girl I asked was digging in a cage up front for something. She told me that she didn’t know and told me to look where I just did, then another employee walked up and they both turned their backs to me when I was still standing there! I work in customer service and was shocked at their blatant disregard for their customers! It’s disappointing that such a fun store with awesome products hires such terrible staff!

I think that customer service is moreso lacking here. That and I don’t think that they have enough people to man the checkouts. I say this because last time I went it took me about ten minutes to check out and that’s a bit long for my liking. Especially if I was in a hurry. I think of all the Michaels I have been to this one is about a-​ok.

A typical Micheal’s. Be sre you get their coupons (and use them!). They were low staffed — like most Micheal’s but the staff they had were helpful.

This is a great store for all your crafting needs.
They don’t scan your membership card anymore as of Feb 2013. They take an email address so it keep tracks of what type of products you purchase. They will email you coupons on those types of products you frequently buy.
Sometimes I wish they open more cashiers when the line. Parking isn’t too bad.

Oh man — your fairly standard Michael’s. My only big issue is that I came in on a Saturday, and there was almost no one working. I’m not a Michael’s regular — so I had no idea where to find what I needed. Eventually I found someone to help, and they were very friendly and had what I needed. I just have no idea why there were so understaffed on a day that they were busy. Hopefully my next visit will be better.

This is the kind of place that makes me wish I had artistic and creative talent (+5 stars just for making me have unrealistic dreams on talent I never had and up until that afternoon, never cared for).
In dire need of a label maker and after finding a 40% off coupon at Michaels, I decided to come in here on a weekend afternoon. This place is huge — in a cool, but also overwhelming kind of way. If I was into scrapbooking, I would have blown whole paychecks here buying all sorts of stickers, those little photo corner things, scissors, etc. — but like I was saying, I «wish» had I had artistic talent (because I have none, really).
Back on to the hunt for a label maker.
15 minutes later we were all lost. We had gone through scrapbooking, made our way through woodworking, passed all the model kits, photo frames, actual framing services, wedding stuff, and were rolling around in seasonal/​Halloween items. Okay, this is ridiculous. My husband and I agree to split up to try to find someone who can help us.
Finding help here isn’t exactly the easiest. They don’t have people who walk up and down the aisles to make sure you’re finding things okay. Don’t get me wrong, there are people who work here — they’re just in a cluster together talking about who-​knows-​what.
I approach two associates and ask about the label maker. I am told «I think it’s on aisle…» Now in most places, even Safeway, they will walk you to the aisle and show you where to find what you need. Don’t expect that here. And let me be clear: Telling me «I think» does not inspire confidence in the person who now has to meander around the store hoping that you did tell me the right aisle, because if you didn’t, now I’m going to have to come back and find you again (–1 star).
Luckily the label maker was on suspected aisle x. Awesome! I grab it, spend another 10 minutes looking for my husband and son, then check out at the register. Turns out my item was on sale — not that it was marked anywhere to show that it was on sale (–1 star) — and therefore not coupon eligible. The associate scans my coupon anyway. When I ask about my 40% off, she’s like, oh, you see this symbol on the screen? It means that it was on sale. Oh, okay. Yet for some reason she went ahead and scanned my coupon knowing that it wasn’t going to work — and she still has to take my coupon from me?! It didn’t make a whole lot of sense. The associate at the check out counter just seemed to be going through some half-​hearted motions of getting me to get out of the store. She never smiled at me once and when she explained to me my item was on sale, she did it in that «Ugh. I have to deal with a customer again?!» tone of voice (–1 star). Like others have said, these people here are not the friendliest.
We left with plans on never coming back… I’m positive I can get everything else I need somewhere else.

I was at Issaquah PCC and needed craft supplies… hey, there’s a Michael’s right across the parking lot, why not stop in there? BIG mistake.
I shop at other Michael’s, but the Issaquah store is hands-​down the worst organized, messy, tight aisled, and overall frustrating and anxiety-​inducing of them all. I will only go back if I have no other option. They have a very long way to go to get this store into shape.

where are all the workers? 1 cashier and no sales workers to be found on the floor whats the deal? is this place closing or something? because it looks like its closing. empty isles miss marked product. just seems like its closing if its not then why is it all skanky in there. i agree with «rick K“s statement it was super hot in that store maybe today was just a bad day since 2 bad reviews on the same day.

This store is a mess! the employees are very rude and uninformed. its the worst Michaels i ever stepped foot in literally. on top of all of that its hotter then a lava fire pit in there! what is the deal with the selection? they are out of every thing i went there again just to make sure i didn’t go on an off day or something and nope it was still a total mess. i asked this employee «Shannon» about when they get more stuff in and she was the rudest person i ever met in my life very snarky acted like i was an idiot for not knowing that is it never going in again 2 times is all.

It’s a decent craft store. It has a huge selection of a variety of crafting items from fake flowers to scrap booking to a large selection of frames. They have rather narrow aisles so the store does feel cluttered like you’re going through a labyrinth of crafts and craft materials without a sense of the store’s layout.
The associates on the floor are a bit unfriendly. One darted down an aisle when he saw me coming toward him and another just looked at me and said nothing when I said hello. It was odd. But the cashiers were super friendly!

Not that great of a store. The staff isn’t very nice and the store feels really messy.

I like going to this store. It’s a little out of the way but they always have what I need and then some. The staff is nice compared to other stores in the area. Once I went there with a friend and she accidently got rung up twice for an item. The cashier didn’t notice but my friend did and pointed it out. The cashier was very apologetic and quick to correct her mistake. You would think this is common practice at ANY store, but it seems like at craft stores, the staff likes to make the customer feel like you’re annoying them and you almost have to always state your argument about everything. You don’t get that at the Michaels in Issaquah. It’s worth the extra effort to shop there and the weekly coupon is nice too.

I don’t really like the layout of this store, it feels extremely crowded even when no one is around. I’ve only ever had friendly cashiers although I wish they’d hire more so I wouldn’t have to wait in line so long.

This store is horrible. The staff was RUDE, their store was dirty and disorganized and the selection was weak. Go to the Michaels in Crossroads, it may be out of the way but better than dealing the schmucks at this specific store and there is a Joann’s right across the way in the event you can’t find everything you need. Will NEVER return.