Lowe’s

Beware of the carpet installation estimate and scheduling. Multiple rounds of miscommunication and uncooperative nature of the store and its carpet vendor/​install or will make u wish u had never thought to use Lowe’s over anyone else. Stay away! (Unless u really don’t mind not knowing when anything will be done, if ever.)

Over the past two months, I’ve purchased paint and a washer & dryer at Lowes. Because of the poor in-​store customer service at Lowes, I ended up purchasing a cooktop stove, wall oven, sink, faucet and garbage disposal at Home Depot. Both stores delivered the appliances and the delivery staff for both stores did a great job.
I’d prefer to go to Lowes because they are closer but I’ve started going to the Issaquah Home Depot because their customer service is much better and Home Depot has enough staff to help me. Every time I’ve gone to Lowes, it’s difficult to find someone on the floor to help. When I do find someone, they aren’t as knowledgeable as the people at Home Depot. (Although I did find a helpful employee in the garden department and the paint department at Lowes.)
I think the problem is that management is cutting too many staff hours to reduce expenses. However, if there’s not enough staff, customers won’t return and their sales decrease.

Possibly my last purchase from Lowe’s. Bought a Samsung Gas stove and arranged delivery on a Tuesday. Had to have a contractor come to install the gas line and complete the install. I was given the typical 4 hour window, with a promise that I would get a call the day before with a shorter 2 hour window for the delivery. I never got the call, and after 5 calls to the store, no one has been able to confirm that i have a stove coming. I’ve been told several time I would get a call with details, but the call never comes. It is now after 5PM, the latest time the delivery would occur. And while they do have me in the system for an afternoon delivery today, no one can tell me where my stove is, or when it may arrive. Not sure if I’ll need to take another afternoon off work, but I would just assume cancel the order and go to Albert Lee. The worst part is that NO ONE at Lowe’s can tell me anything about what is going on with the delivery.

I like Lowe’s a million times better than Home Depot, mostly because of the selection. But man oh man does this place need to work on its customer service.
I’ve been to Lowe’s multiple times in the past few weeks since I’ve been working on some home renovation projects. I first bought my appliances here which, despite the department being incredibly understaffed and having to wait for about 30 minutes to get helped, the guy helping us was very friendly and knowledgeable. That was unfortunately the only positive experience that we had customer service-​wise. We saw that if you found a lower price elsewhere, then you could get a one-​time price adjustment. At Best Buy, there was an appliance that was $ 100 so the guy just told us to come back with either the circular or link and that we could get this adjusted no problem. When we came back with the online ad, the incredibly rude customer service woman told us that it had to be in paper form and that she couldn’t help us. It’d be one thing if that was the rule and she was decently polite but she was downright snippy. So rude.
Then, I’ve been in on a few other occasions recently where I was trying to find someone to help me to find a faucet and of course, there was no one to be found. I went to a different department (flooring maybe) where there were two young women associates gossiping and when I asked if they knew if someone could help, they just said that they didn’t work in that department. SO annoying.
I think that it’s totally worth paying more for the help and customer service elsewhere. The only time I will be coming here is for things that I don’t need help with.

Hadn’t been to Lowe’s in years. This trip reminded me why. Came for a simple bbq part, which was in stock according to web site. Not on shelf. Tried to get help for 30 minutes. Three different employees blew me off, pushed their «need help» button, which only served to waste time while listening to the call for help over the speakers. Eventually I tracked down a box in their back stock on the top shelf down a different eisle, got a ladder from a different department and got what I needed. Making it that hard to take my money means they won’t get the chance again. This place makes Home Depot look like Nordstrom.

Awesome service! Never too busy! Alway friendly service from employees. Great specials and sales.

This short lady whom is a manager has a very bad attitude! Will never go here again

First, my husband and I are both disabled, he in a wheelchair and the car with a Handicap plates. We bought a large number of plants and 4 bags of potting soil. The checkout clerk was great and helped us move things around during checkout. I parked my husband just next to the parking lot and went for the car noting there was a teen employee helping a couple in their early 30s to load sod in the back of their car. As I pulled up, the teen, a Lowe’s employee was just finishing up. My husband put his wheelchair in the back of the car and the employee took off! I began to load the car watching to see where the teen. I needed help. We were down to the last two flower packs when I saw him watching us!
Way to go, Lowe’s! Last time we come there. You have help for 2 people in their 30s without handicap but not for a guy in a wheelchair! You have competition and our $ 200+ will go elsewhere.

Terrible, terrible. They don’t deserve even 1 star !!! a month ago I lost 2 hrs trying to place order for the wall mounted oven and schedule its installation (I knew what model I wanted and Lowes crew already submitted installation cost 3 weeks prior.) Even talked to the store manager about the problem, but he didn’t care. Fortunately, one of the dept. mangers did her best and I got the order in place. Ok, so today I decided to give them a second chance. Went to pick up a tool, which according to
they had 13 ea. in inventory. In the store they verified they had 13 pieces but nobody could find them. After 30 min of looking for them with two Lowes employees, I bumped into store manager who upon hearing about the problem said sorry and walked away with a bag of chips in his hand like it is not a big deal. Finally they found the pallet of tools in question located up on the top of the racks, but there was nobody available with a «certification» to operate the forklift to get it down… After spending 40 min in there, I left the store with nothing.
Conclusion: if you find them, the floor personal is trying to do their best to help yet some are not trained to be in a positions they are in. Store manger makes an impression as he can care less of what is going on and doesn’t make any efforts to help customer.
Not shopping there anymore.

Had $ 2000 in gift cards which are now spent. I will NEVER go back to this place. Their customer service area stinks. I ordered a rug pad online to be picked up there. Delivery time was to be 6 days. Got a call 2 days ago giving me an update and confirming the item would be available on March 16^th. About ½ way through the day i realize i have not gotten a confirmation call or email, so i pulled it up online. Order shows pending. I call their customer desk and was placed on hold while they looked for someone who might know something. Was told they would call back. Two hours later i call them and am told that the order was never shipped from the supplier. By this time i have pulled the order up online which shows it is IN STORE and ready to be picked up. She says this is not correct. I then want my money back, so am now stuck with another damn gift card. This is one example of the incompetence this place exhibits. Go to Home Depot or ANY other place. There’s a reason there’s plenty of parking. Nobody goes back a second time.

All we wanted was a paint sample. And this associate walks by sees we needs help walks away. Then we press the «need help» button she finally walks back and ask what we need help with. Jo is her name and she was a b#%^h about helping us, as if we are making a super absurd request. We just want a sample size of a color to paint our daughters room. Uh if you don’t want to be here and help don’t work here.

The customer service at the Issaquah location is horrible and I’ve found that to be the case for multiple different departments. Had a measure done by the flooring department and then never receive a callback for an installation. Tried calling multiple times, can never reach anyone. Went to Longs floors down the street and I now question why I would ever buy flooring at Lowes again.

HELLO… MANAGEMENT…ARE YOU LISTENING… DO YOU EVEN CARE?
I try, I really do try to go to Lowes since they are half the distance from our home than Home Depot.
My latest saga involves trying to buy new weather strips for the bottom of our garage doors. Easy thing to do, right?
The first employee ignored me, turned his back and walked away. I found another guy who steered me toward an isle that had nothing but electrical items.
So, I went up to the front of the store and found a young guy who directed me to the aisle that had various types of weather striping. Nothing there that resembled what I needed so I managed to find someone else who led me over to where garage door items were stocked. They had nothing.
A woman asked me how old my garage doors were and who the manufacturer was.
??? I told her they were simple, typical wooden garage doors and that they should all be the same.
She then told me «Oh, those may be obsolete and impossible to find.
???
I walked out, drove to Home Depot where I was quickly shown the pro[per kits that came with screws and everything. 5 minutes later, I was gone.
Management…HIRE MORE PEOPLE WITH SOME KNOWLEDGE!
After a lifetime in Retail Management I am shocked by your lack of professionalism!

So much better than Home Depot. We were greeted at the door by a guy who gave us the ads, asked is if we needed directions and pointed us in the right direction.
First we went to appliances and Jason was great. We were pretty ignorant of what the differences were between high prices appliances and inexpensive ones. He helped us figure out how to get the most features for the least amount of money, and was really willing to help us. We ended up buying a fridge, washer and dryer for our new house for the same price we were originally going to have to pay for a fridge alone.
I have been a novice DIY guy for a few years as we have moved several times and wanted to save money updating our places. Lowe’s in Issaquah just felt better, friendlier and more helpful. I have had many experiences at multiple HD’s and it seems like the folks in orange aprons are always walking away from me, not at this Lowe’s though.
At this pour ice been to Lowes frequently. They are the most helpful around

I don’t get it. For a place that fundamentally does the same thing as Home Depot the staffs product knowledge on home repair is so much greater. I usually pay people to fix things but when I don’t I get advice here. No clue on price as they typically save me time

This review is for the customer service, specifically the flooring department. The rest of the merchandise is just what you’d expect from this retailer, which is honestly fine– I still come here to buy tools and simple home décor items. But I will never EVER have them install anything again.
I don’t really wish to relive the whole fiasco that we went through with them, but it included:
— misleading promotions: a $ 37 install magically becomes several hundred dollars once all the special labor fees are included
— multiple employees lying to us about their procedure/​policies
— a last-​second cancellation on their part (the night before, after we’d scheduled the install weeks earlier, and had already moved all our pets and taken off work to be there for them)
— failure to follow-​up and reschedule or compensate us for the mistakes
— installers who did not communicate well at all and ignored some very basic requests
— rude, disinterested customer service people/​managers
I had to call multiple times a day for many, many days to get even the most rudimentary service. I try to be polite, but I don’t think it really served me here. Would screaming tantrum customers actually get carpet installed properly? Don’t know, ymmv. But I don’t think it’s worth it — their pricing isn’t really even that good.
Try Fantastic Floors instead. We went with them after I literally started having nightmares about the Lowe’s carpet people. No, I am not exaggerating. They are THAT bad.

Service sucked and this was a last resort place for what we needed… literally called and closed my account over the phone. Home Depot is where its at.

Subject: Lowe’s Failure to honor «Everyday Low prices, Guaranteed»
To save a trip, I tried calling this location twice and unfortunately could not get through to anyone. I finally made the trip there and wanted to take advatange of their «Everyday Low prices, Guaranteed» slogan. Just for the record, I’ve never had a problem with HD (Home Deport) or BBY (Best Buy) in getting a price match for a product provided that I had good credible documentation. Usually I do not nickel and dime it, but I’m buying a pretty high end refrigerator. So I bring the BBY printout and an AJMadison printout of the same refrigerator invoice. The Lowe’s Associate first tells me they cannot honor the BBY printout, because they cannot find the BBY Product in their system. They then questioned the AJMadison printout, because the invoice does not include Standard Delivery or Sales Tax. NOTE: AJMadison is having a special for FREE Standard Delivery! The Associate then tried to explain some technical differences in Deliveries, which I did not understand the different delivery jargon. So they agreed to match the AJMadison price with the kicker that they would charge me for Delivery and Sales Tax.
So I wasted 2 phone calls, a trip to Lowe’s, and a lot of time. I’m very disappointed that Lowe’s did not honor my invoices. Unless Lowe’s wants to help and match my invoices ‘All-​In’, this 1 Star is permanently affixed to this review and I will make sure my family/​friends will no longer shop here.
«Everyday Low prices, (NOT) Guaranteed»

Meh, not a great Lowe’s.
In Seattle we generally went to Lowe’s if we were willing to pay a bit more and wanted a higher quality shopping experience. We went to Home Depot if we knew exactly what we wanted at Rock Bottom cheap.
I have to say this Lowe’s is really pretty lacking in customer service.
I like that it is not very busy. The parking lot is usually only 1/3−¼ full and checking out involves no lines.
That being said, it’s like pulling teeth to get help.
Just yesterday I went in for some LED bulbs to replace some expensive and HOT halogens in some track lighting. I walked up to lighting with the bulb I was trying to replace. The man at the register (Lee, the lighting department manager) was too busy to help me. He told me to wait while he finished doing something on his computer for about five minutes. Ok, that’s fine.
He finally gave me permission to speak. I asked him if he could please help me find LED bulbs to replace «these» Halogens (and showed him mine). He simply looked at me and said, «Well, they’re very expensive you know.» WTF? How is a customer supposed to respond to that? «Thanks, I guess I’ll just leave then.» That’s what I should have done. Do I look poor? Do you think the LED bulbs are a bad product? Do you just not want to help me?
I told Lee, «Thanks, I know they’re pricey. Can you help me?» He begrudgingly took me over to the light bulbs and pointed out what I needed. Great. I loaded up my canvas bag at $ 28/​bulb. I cleared out the whole shelf but I still needed one more. «Thanks Lee. But I need one more. Do you have any back-​stock?» It was only once he realized I was actually going to spend a crap ton on bulbs that he decided to change his attitude a bit. He got up on the lift thingie and found me one more bulb.
Thanks Lee. I’m really sorry to have troubled you.
Lowe’s is a tiny bit closer for me than Home Depot but next time I will be going there. I’ll bet I can guess why there seems to be such a disparity between how busy these two Issaquah stores are.

The Issaquah Lowe’s is a decent hardware store. It is near Costco so it is convenient, parking is plentiful and it never seems to be very busy. It is kind of ghostly shopping in there actually. The selection is comprehensive and similar to what you would find at Home Depot.
Though I would say to go to Home Depot if you can. The service is better there as they are a bit more friendly and more well staffed. Home Depot also has the self checkouts, whereas Lowe’s does not. Though those three things are really the only items that I find separate the two chains as they are quite similar in regards to price and selection. It really is a matter of preference like Coca Cola versus Pepsi.