Issaquah Mini Storage

We reserved a truck over two weeks ago and one of the employees (AARON SHWARTZ) just called and said that they were not able to provide us with the truck size we requested, reserved and put a deposit on. Not only did he attempt to change our reservation but he refused to supply me with a phone number of a live person that could assist with the issue that he had created. He was incredibly unhelpful and then decided that hanging up on me would be the best thing to do. If this place had a BBB rating it would definitely be an F–
Be aware of this company. Based on other customers experiences and my own experience they are not worth the time and money

Terrible Terrible Terrible facility and service. We lost $ 1000’s in items after the unit was leaking in water and they refused to fix it, claiming it was something we had stored. After taking everything out they realized it was in fact the unit walls leaking and told me they don’t replace items. This took weeks and weeks to address and the owners never reached out. We had to deal with incompetent staff. Do not waste your time, this place is completely run down and a disaster.

If I could give ZERO stars I would. TOTAL crooks and liars. I just moved here and needed to rent a truck… I chose Issaq Mini Storage to rent a 12 foot truck to transport some belongings into storage unit as their price per day and charge per mile was reasonable and less than other bigger companies such as U-​Haul or Budget… upon renting the vehicle I was informed that the truck needed to be retuned with the fuel gauge on full otherwise a service fee of $ 15.00 plus gas would be charged back to me.
I fueled up the truck as my service contract stated and the gauge read WELL ABOVE the full line. HOWEVER despite doing this (took pictures of the mileage and fuel indicator) I was charged the $ 15.00 service fee plus gas.
Upon inquiry as to why I was charged wrongfully, I was told that when I took possession the fuel gauge was above F and that I failed replace enough gas. As my picture proves, I did replace all of the fuel and then some, but despite this, the manager refused to provide me with a refund. The wrongful charge doubled my bill, in fact exceeded the cost of the daily truck rental.
BEWARE, DO NOT RENT A TRUCK FROM ISSAQUAH MINI STORAGE. And BTW their storage rental fees are well above their competitors in the area-​shop around. So much for supporting local business; not a very kind welcome to the area.

We came up from Portland to transport a piece of furniture from Carnation to Portland, and Aaron rented us a Budget truck. When it turned out that the piece of furniture could not be transported and we came back an hour later, Aaron was extremely helpful in canceling the Portland return and worked hard to get ²⁄₃ of our truck rental refunded. I couldn’t ask for more in terms of customer service.

I moved out of my unit in mid April. I was not charged for May. My unit was rented to someone else. Yet they resumed charging me rent in June. They told me that my unit was already rented out to a new tenant but that they somehow didn’t know I was out of the unit. How can you rent out my unit with me in it? The guy was a jerk about it on the phone and refused to refund my money so I had to report the fraud to my bank.

I’ve been renting here for a couple of years and they just had a break in on their units on the south end. Their video camera’s did a very poor job of identfying the criminal and the fence is obviously outdated because the criminal was able to jump the fence and use bolt cutters to remove locks. I got items stolen from my unit.
i saw the footage and to my dismay the camera lenses are so smudged and dirty that you can barely even see the person stealing from the units. I ask why and when they are going to clean their security camera lenses and again to my dismay the front desk clerk replied «we’ve only had one guy on duty for awhile so we haven’t been able to clean the cameras». WTF??? For $ 120 /​month for a 10×10 storage unit you’d think they’d have a better customer service response. Obviously, they could care less about the quality of their security system and whether it’s functioning well enough to be able to even identify break ins. What a joke. This place takes your money and gives a false sense of security.
Looks like it’s time to remove my property since this storage facility is not secure anymore.

It’s a mom & pop shop with storage units, storage spaces, and moving vans. I’ve done business with these guys for several years and they are great to deal with. Storage units aren’t glamorous but they are functional. Not heated. Best rates in town.

We’ve rented from these guys a few times. Worst service ever! They would not issue a refund even if we didn’t use the unit and we just rented a couple of days ago. They were rude and inconsiderate, overly priced, and their units are not even well maintained. There are dirt roads around the units, and shitty roofing with leaks, and my stuff was ruined after a month. These guys will rip you off! Stay away!