Bmc West Building Materials Center

If I could give zero stars I would. I went there because we are redoing our countertops and noticed that one cabinet had some serious water damage. The cabinets in our kitchen are kraftmade and we were directed here by the website. Bottom line I need one 36″ cabinet and 5 minutes of someone’s time to tell me what color, wood and style the current cabinet is. I am ready to order now. The first time I went in there was no one around to help. The second time I went in was told they are Ssooooo busy with other projects that it would be 7 days before someone could help us. I thought to myself in the 5 – 10 minutes it has taken you to tell me this you could have taken an order for a cabinet. Apparently they have so much work and don’t need the business so don’t go here. If they are that crappy at customer service on the front end imagine dealing with them if there is a problem

Ordered over 25k in cabinets from them 2 years ago. Had hardware issues w two drawers so went to the cabinet department for assistance on ordering proper replacement parts. They said they will «research it» and contact me. That was 3 weeks ago. I emailed bmc 2 weeks ago to follow up. No response. Obviously customer service is an after thought.

I might change this if my order ever goes through but until then, this might just take the cake for the worst customer experience that I’ve ever had. I’m trying to order a simple door and have called BMC multiple times and given my order information to St least two people on several occasions. Maybe they try to remember it all in their head since they end up calling me back asking me for the same details that I provided them with earlier. A simple customer tracking system or employee training might fix this. I’ve now literally waited for over a month with no actual delivery date specified for my order. Luckily my business doesn’t depend on using BMC because I’d be really nervous if it did.
I can’t review the actual finished product because I never received it nor do I know if it ever will arrive. But I’ll keep up hope for another week or so before giving up and going with another dealer. Recommendations welcome.

I had to go pick up some mill work for a project at work. My boss likes to send me to do these things without any details.
I went down here to pick it up without knowing where it was etc. The guy up front took a while to figure out that I needed to go to the back will call. Not a big deal, I just wish they had a better system in place to look it up instead of going through a stack of paper work.
The guy in back, wish I would have gotten his name, but he was so patient and helpful. It was a cluster and not his fault what so ever. He was kind enough to speak directly to my boss on my phone to get everything figured out.
He made sure to load it up and tie it down very well as well as wrap it so that it would not get wet.
All in all, it was a good experience.

Bought a door handle set from them in January. Drilled all the holes in new wood door. Found out part was missing. Have contacted them several times about this they still have not come up with missing part. No customer service, never once have they communicated with us about whats going on. Busy running out to take smoke breaks. Will never take my business to them again.

They supplied most materials for a house I built a couple years ago, and did a decent job though delivered a lot of crap lumber which needed to be exchanged. Recently I went back to them to request replacement windows as a start on an old house we are updating. My contacts from the past are all gone, and I couldn’t get a rep on the phone or a call back from email/​voicemail after several tries. Either a few thousand dollar order is too small for them now, or they have completely given up on staying in business.
(Ended up going to Classic Window Products in Kirkland, who answer the phone when you call & were extremely professional and prompt).