Big O Tires

It’s the worst mechanic I ever met.
I add diesel to my car and cannot start up the car. At first they think it’s the fuel pump issue. But after replace the fuel pump, it still not work, then they find it’s the wrong fuel added. But they let me to pay both the fee of the fuel pump and the fee to clean the engine. My fuel pump is good, it is their fault to replace it. But they must let me to pay for it. It cost more than 1000 $ totally, which is too expensive!

Updated Review: Perhaps the holidays were stressing Big O my first time here.
I decided to give them another try, as there have been some great reviews among the poor ones, and I’ve got to say: they are upbeat, helpful and appear to be on their game! Will finalize update when the visit is over.
——
It was a big guy working the desk– I think his name was Rich. He gave me the impression that my business was an inconvenience. He was short in his responses on the phone and in person. I witnessed a young woman pacing in a frustrated manner and she finally went up to him and asked where her car was. He wasn’t sure what car was her’s. She told him she was frankly disappointed with the long delay in her simple oil change (an hr longer than they said it’d be). Rich didn’t apologize or say anything. After she left he then complained to me about people like her and that «she couldn’t change her oil faster than we had, or I’d offer her a job.»
As for me– I didn’t appreciate that the quotes he gave me were $ 100-​$ 150 higher for four tires than Costco (and Costco said they were selling the Michelin Defenders at standard market price– no discounts). He said his high price included $ 100 «discount». Bottom Line– poor customer service and uncompetitive prices.
I only give them one star for not charging me for the tire inspection they did (found a small leak that could not be repaired)

I witnessed previous one star post from Dan… I was waiting for my trucks tire rotation when he came in (which took 3 hours). Today I came back to switch my wife’s cars out and got here at 7:30am since they are 1^st come 1^st serve… they saw me waiting out in the cold and waited to 8:03 to open the door … As they weren’t doing nothing but BS inside. Unlocks the door and walks away… why not open the door and say good morning. I say good morning and how are you? Rich just replied ugghuh WTH? Then totally is an ass when in the only one in the store he acts so busy and doesn’t take his eyes of the screen and acts like I’m a thorn in his side for wanting work done. Then he tells me it will take two hours and I’m third in line when no one is here! Every phone call they answer total attitude and make it sound like they are so busy and things are impossible ! Never coming back never recommend. Thanks for being so miserable Rich and Company and showing your misery with your treatment to customers.

LOVE this store! Popped in without an appointment. Not only did I get a great deal on a new set of tires, they were on my car with an alignment in 1 hour! Hour flew by being entertained by a beautiful bird named Ruby. Thanks so much Rich to you and the guys, exceptional customer service! I promise I’ll see you in 5,000 miles for a tire rotation and sooner for scheduled maintenance. You guys are awesome!

I brought my vehicle in to have 2 tires repaired at the end of the day. Everything did not go as expected, as there was more damage to tire which prevented repair. Big O had the tires that I needed, and even happened to be on sale. There was a slight sting in having to purchase 4 tires; however, the service provided by these guys in getting my tires replace in a very short time was awesome. The manager and technicians at this shop know customer service!

I called the Issaquah store thinking it was Renton and got a quote on tires that ended up lower than anywhere else. I had the employee double check tire size, quantity, etc to ensure its what I wanted. He said it was all good to go. Once I realized my mistake in location, I called the Renton store with all the same info… now the price was significantly different. Renton store calls Issaquah and turns out they left one tire off the quote. Renton give me the correct quote. I call Discount Tire Direct to comparison shop and Big O’s price is much less. Discount Tire Direct calls Big O in Renton and guess what… they quoted me the wrong tire size, which is why the price was cheaper. Two different Big O locations and nobody could get the info right and both gave me false quotes. Pretty sketchy business practice to make a sale.

Came in for a flat repair yesterday on my 35inch mud tire for my jeep and the owner was at the counter on the phone with a customer telling them how much a set of tires would cost them, and that he would be able to do it whenever that day and he would make it happen. When he got off of the phone I asked him if they could do a flat repair that takes less than. 15 minutes. and he was not. a nice person and told me he doesn’t have time for that stuff. And basically turned the other way and ignored me. Well guess what big boy .I’m won’t be coming to you in 6 months when I need a new set of 35inch tires valued at about 1500dollars or more. And I am big in the 4 wheeling and jeep community and will steer anyone I can away from doing business with you. If I could give you negative stars I would.

Came in for an oil change and got exactly what I asked for and wasn’t pushed to get anything else. It was really quick, they took my car back early and was able to get out in a reasonable amount of time. Would definitely go back!

I’ve had two recent experiences with Big O one about a month ago with a simple tire replacement on one of my vehicles and today with a Nissan Titan truck they replaced not only the tires but struts bearings seals it was quite an involved job and they did a great job they gave me a very fair price complete with photos and a good explanation they were very communicative throughout and I’m very pleased with the service and work that I received from them I would highly recommend them.

This was my first visit to any Big O. I stopped by to have a screw removed from my tire. Friendly service. It took about 40 mins, but then they were busy too. The service was normally $ 20 and they didn’t charge me in hopes for repeat business. I will definitely go back. Thanks Big O and thank you Kurt!

Bought a set of tires there this summer, very happy about the purchase and they were great to work with. However, I stopped in today after work to have a possible leaking tire investigated and when they took off my wheel they chipped paint off of the wheel all over the place. The worst part is that I didn’t notice when I left and they didn’t even mention it! Make sure you check their work before leaving because they won’t tell you if they messed anything up

Great customer service, friendly staff. These guys have always helped me out in a jam! They have earned my trust. Will continue to use their services in the future.

Hours on website are wrong — can not get an online price for tires — stuck in the stone age!

On our way east over the mountains at 5:30pm on a sunny summer Friday, our sensor light alerted us to a nail in our tire. I’ve been a loyal Les Schwab customer for 20+ years, so I called and and verified the North Bend store was open until 6. The response by the person that answered the phone, «as long as you are here by six,» wasn’t inappropriate, per se… but his tone of voice gave me the impression they’d be on bar time, and if we came rolling in at 5 ’til, they’d be peeling rubber out the back of the parking lot. So, we Unilocaled the closest tire store to where we were, and bingo, Big O Tires popped up. We came rolling in at 5:45. They not only stayed 20 minutes past closing to take care of everyone in the waiting room, but also didn’t charge us a dime. You bet I’ll be driving to Issaquah from Seattle when any of our 3 cars need new tires.

I brought out car in to Big O Tires in June for brakes, tires and repair. The service and professional attitude of Rich, the manager was great. We’ve use Big O before and will continue to do so. Their parrot, Ruby, even entertained my grandsons during the wait. I left knowing that the car was safe and in good condition.

change oils 2 times once tire rotation.
They are very unkind. I needed to make a schedule for it. but they didn’t do on that time.
I don’t want to go there anymore.

These guys take great care of me every time I come in! Bought the last 3 sets of tires for different vehicles from them! When I took in my truck I asked them to knock out some maintenance for me. Apparently one part took certain tool so they went out and bought the new wrench just to be sure it was done right! Recommended them to anyone needing help with their truck or car!

Bought front tires here 5 months ago. Had a really low tire this morning. They fixed in about 12 minutes and threw me the keys and said, «please keep coming back» No bill at all. WOW!
Just a damn nice thing to do for somebody!
Go there and say hello to the big bird and enjoy great customer service!
Thank-​you gentlemen!
dane

I had a flat and literally had one hour before I needed to pick my son up. I was in and out within 30 mins and best of all the manager (Rich, I believe) sent me out the door with no charge. He has earned my business and will certainly be back again.
Fantastic customer service.

I am beyond impressed with this business and Rich the manager is so knowledgable and keeps the office moving with ease. Called to tell them I would be in sometime in the afternoon. When I pulled into the parking lot, there was a mechanic at my door ready to take the vehicle in. Highly recommend.