Vision City Las Colinas

This place is probably great for people who make obscene amounts of money. But unless you are willing and able to drop $ 400+ on contacts, eye exam and contact fitting, don’t bother. They will make you feel poor and like crap because you were not prepared to spend $ 400 on one appointment. I make a decent living but THIS was not in my budget. $ 160 copay, y’all, just for the eye exam. That was BEFORE the contact lense fitting. If that’s not obscene, well maybe I don’t live in the real world. I would love to live in a world where 400 is not a lot of money. Must be nice! Steer clear!

Love my Lindberg eyeglasses! Very friendly staff — knowledgeable and patient. I will return next year for my annual eye exam and another pair of Lindberg’s.
If you’re looking for a bargain or cheap eyeglasses — the likes of Lenscrafters, Pearle Vision, TSO, Target Optical or Walmart, this is not the place!
However, if you desire premium, stylish eyewear, this is the place!

The service at Vision City is outstanding. Everyone, especially Cindy, is very caring and helpful.

I called to schedule a last minute appointment, they didn’t have availability but Cindy was so nice and was able to squeeze me in. I really liked the modern and clean office when I arrived. Dr. Patel was so sweet and genuine, and did not make me feel rushed. She did a scan (xray?) on my eyes and she thoroughly explained the images so I knew exactly how healthy my eyes were. I really enjoyed the doctor and staff and would highly recommend.

I have had a wonderful experience with every visit! Dr. Patel did a thorough exam and explained everything to me without making me feel like her 10,000^th customer. Adrian was great to work with in selecting a pair of glasses, his sense of humor made it a lot of fun and he was very clear in what my costs would be vs my insurance. I like how they do all their forms, a laminated dry erase sheet that they fill in per your info and insurance, scan, then clean for the next customer. Very efficient, good for the environment, and it highlights the info unique to me and my insurance which I liked. I received text msg notifications when my contacts and glasses were ready, the text even included their business hours for pick up which was helpful. The staff has been friendly and courteous all the time, I highly recommend this place for their customer service!
Edit: I also want to thank them for promptly providing my glasses Rx and my contact lense Rx upon request with no hesitation whatsoever. Other places I have been will fight you on it because they don’t want you to take the info elsewhere/​online to order.

LOLOLOLOL
LOLOLOL
LOLOL
WTF?
omg
!
I got an exam. Wasn’t smitten by any of their frames. The one pair I liked was overpriced. Figured I would get them anyway as a spare; was helped by a very nice guy when I first went in. When I returned, the woman who helped me quoted me a total price that was $ 200 higher than he had quoted, and when I pointed out the issue, she got a little flustered, clicked around online awhile, and then admitted that she had given me the wrong price. My guess is she knew exactly what she was doing. Then, I asked her if she would adjust a couple pairs of glasses I had with me but had not purchased there, and she told me they charge $ 10 per pair for adjustments, but that she would do them both for $ 10.
Ummmm.WHAT???
Can you read the chart above?
She said all of the glasses places are charging for adjustments now.
Ummm.
NO.
I have never been charged, even when popping into a place for a quick adjustment where I had never visited before or bought any glasses.
Needless to say, I LOL’d and high-​tailed it to a more trustworthy business.
After this and another «high-​end» optometrist trickster experience, like Goldilocks with the three bears, I will stick with my Old Faithful optometrist, even though they no longer accept my insurance.

The star that I generously gave is for Dr. Patel’s ability to give a good eye exam.
The star is for her ability to explain away problems with her constantly changing staff as being the customers fault.
It is for the additional 39.99 fee if you do not want your eyes dilated and for trying to charge you more than the agreed upon price for the exam in the first place. You Must uncomfortably fight to get the quote you were agreed upon
It Is for not having a good staff and a constant turnover of them. The star is especially for the crazy prices that they try to charge and the borderline scam (my opinion) that they use to put you into an unknown progressive lens quality typically just explaining that they pick what’s best for my needs.
They really deserve the star for costing your time to say you have a problem and come in and say something like «put them in the freezer» and «come back if there is any other problems».
Most of all Dr. Patel earns her star by being sheltered from complaints by order supposedly given to the ever evolving staff.
My review is based on years of using Vision City Los Colinas and thousands of dollars spent and finally having ENOUGH! NO MORE WILL I BE A VICTIM OF THEIR CHARADE.
I wonder why the place is empty so often…
We are the stupid customers with social media. They might want to rethink their approach to customer service.
In closing I really appreciate the very noticeable attitude change when Dr. Patel explains away your concerns at nasium and sincere wishes for you to understand your FAULT in concerning manners, and is then asked for just the prescription!
Kudos for your star!

Knowledgeable & Courteous Team…
I’ve been entrusting Dr. Rita Patel and her team with my eye’s, for the last 5 years. Her and her team, are always just as welcoming as the first visit.
This last time I had the great pleasure of working with Cindy (an optician there) and not only is she knowledgeable in all that Vision City has to offer but she was so very helpful in assisting me in finding the perfect frames for the look that I was going for.
The ladies at check-​in & check-​out were also very helpful and kind. They thoroughly explained my benefits to me and answered any questions that I may have had.
This team always knows outstanding Customer Service and I always look forward to my next visit.

First, they gave me the wrong prescription, then the glasses broke, I got new ones and they just broke too. They’re not the nicest people.

The visit was very impersonal… overly priced services for sub par service… I could have went to Walmart and got better treatment and my dollars would have been appreciated… The only thing I can say that the office was pretty and the brown lady at the front desk was very warm and polite.
I was never greeted when I walked in and I had to briefly look around for the front desk as it is off to the side behind a pillar/​wall. The doctor (Patel) was a little abrupt and short… she seemed annoyed disconnected… I’ve never had an appointment where I was in a hurry to leave from feeling uncomfortable.
I almost forgot there was an Asian lady that helped in the optical are she was energetic and knowledgeable… I wish she was the doc!

I am extremely happy with the services provided by the store located at las Colinas. The staff was very well trained and helped me pick the right frame for my face. I will definitely recommend this place. Must visit if you need to buy your frames or do your eye exam!

Great quick service! Easy scheduling and appointments and works great with your insurance. Thanks doc Bhana n staff!!!

Wish that there was a zero star rating. I came in and had an exam for contacts. It’s been almost 2 weeks that my contacts were ordered and no contacts There was nothing difficult or complicated about the prescription of the contact lenses. I got no phone call. I came here because it was close and convenient and I clearly wasn’t expecting paying 172 $ for an exam and for contacts. I moved to Las Colinas from Carrollton and I am going back to my previous eye care provider DR PHILIP STILES at FIRST EYE CARE in carrollton. I don’t work for them nor am I affiliated with them. I work for a telecom company. It’s a drive but well worth it and Dr Stiles calls me by my nickname and he makes me laugh and we just cut up and he makes the visit really fun. Also best customer service from day 1 3 years ago and, they have all manner of contacts on site including mine and there is never a need to order and wait almost two weeks for contacts, I get my contacts after my exam at first eye care of carrollton. It’s quick and convenient… First eye care of carrollton emails me with reminders. They wish me happy birthday every year. I guess they have me spoiled but I will never do business with Vision City Las Colinas. There was no wow factor. The place was empty with no customers when I walked in. I should have walked out. Always go with your instincts. It just wasn’t a pleasant experience. I mean the girl botched the peripheral eye test. Sorry.

I booked an appointment several months ago and had my eyes examined for contacts. I met the Dr and did not like her from the get go. I felt rushed and she over talked and interrupted me every time I attempted to speak. After getting fitted I then went to the front desk and paid my balance in full. The remainder was going to be billed to the Insurance. I received a call a week later from one of the employee there explaining that she made a mistake when giving me the balance of my copay. She admitted that she did not understand my Insurance and she quoted me the incorrect amount. STEPHANIE said before I picked up my contacts I needed to pay an additional 41.50 dollars. I became upset only because she admitted several times during our phone conversation that it was their error. I called and attempted to speak with the Dr, however the staff there said that the Dr, does not take calls in reference to complaints. After going back and fourth with the Office Manager I got no where with her besides her bad attitude and big ego. I attempted to send the Dr. an email explaining the situation because I felt like she would be concerned with the way her staff handled this situation. I never heard back from the Dr but did here back from the Office Manager again saying that my contacts would not be released until I paid this amount. Needless to say it was been several months and I decided to give in and pay the $ 41.50 so I can just get my contacts. I called to make sure that they were available for pick up and the the Office Manager Stephanie gets on the phone and says because I have waited 3 months to pick them up I must also pay the $ 10.00 shipping fees they incurred when they had to ship them back. So lets see here?! You mean to tell me you haven’t called me to see when I planned on picking them up so you send them back and you want me to pay after everything your office has made me deal with? Well after asking her if she felt like if charging me 10.00 was a good business move she said «she would waive it as a courtesy. Point of my story I would not reccomend anyone to this practice, I figure if the Dr doesn’t care then why should her staff, and believe me they don’t! This place is overpriced and unworthy of peoples hard earned money!

I had a fantastic experience with Vision City. I was a new patient who needed an appointment ASAP due to an eye problem. They were able to get me an appointment in 15 minutes to see the doctor. Someone greets you as soon as you walk in and makes sure you are taken care of. Dr. Patel was very thorough and knew right away what was wrong with my eye. I saw her first thing the next day to make sure my eye was healing as expected. Thank you to Vision City! I will be getting all of my eye care done there.

I had a great experience with Dr. Patel and all of the staff at Vision City. When I called to make my appointment I provided my insurance information and they had everything ready for me when I came in for my appointment and explained my benefits thoroughly.
I only waited a minute or two before they took me back for the tests and only another minute or two for Dr. Patel. Dr. Patel was very sweet and friendly as she explained my test results and I found her exam to be thorough and thoughtful.
I did select new frames on my visit as well and Alice was very patient and helpful as I tried on practically every pair and style in the office. Dr. Patel even helped me choose between the final two and she also pulled up frames online that they could order for me. There was another gentleman working there as well who was also very, very friendly both when he greeted me when I came in and when I was choosing my frames.
For those commenting that they only have high end frames, not true. While the high end frames are prominently displayed there are some more affordably priced options as well all along the walls.
I would definitely recommend Dr. Patel and Vision City and I intend to return for my exam next year.

I was very happy with this place. Best eye doctor visit I have ever had. The Dr. was very knowledgeable. She took the time to explain the equipment and pictures to me and answer my questions. The staff was also friendly and helpful, and asked for my medical insurance which was a good thing since it was cheaper through my medical insurance than my eye insurance. Also did not have to get my eyes dilated because they have some special machine that lets them see into your eye… I hate getting my eyes dilated so this was great!

Visiting Rita Patel’s office has been one of the worst experience I’ve had at a doctor’s office. When I arrived for my appointment I had to wait an unreasonable amount of time and when I was finally brought into the exam room I had to wait even more. Then Rita Patel came in and did her job as if she was working on a robot. There was no friendly interaction and she clearly seemed rushed and by that point I was too, after having waited so long. I bought a voucher online so maybe it was because she wasn’t making any money off me or because I don’t look like the type that would buy their ridiculously expensive glasses.
My voucher also included money towards glasses so although I was debating it, I decided to come back to claim the rest of the offer, since I had already paid for it. Big Mistake… and to make a long story short in the end she refused to honor the voucher and had her office manager with no customer service skills deliver the news and tell me that I should just request a refund from Living Social. Thankfully I was able to get my refund but no thanks to them because they made it much more difficult to get when they marked my voucher «redeemed» after I left their office even though it was not fully redeem. Obviously my recommendation is stay away from this place if you can help it!

Dr. Patel does a great job and is very attentive and thorough with her patients. I have been going to this office since they were in the older building, roughly 3 years or so. She puts me in great contact lenses that are comfortable for my eyes. The frames there are stylish and affordable as well. The new building is absolutely beautiful. Works for me!

When it comes to anything health or medical-​related, I like to find a good doctor I can trust. For Rita Patel, I would say she is one I absolutely do not trust; she is in the profession for the money and it’s very obvious in her mannerisms.
Upon coming here for the first time, I felt that Rita Patel did not even care about me as a human being. She barely even smiled at me or treated me with any decency. I think if I had acted like I wanted to buy their over-​priced glasses, then she would have been much more pleased with my business. She treats it just like that — as a business, not a healthcare profession. It’s very disappointing to find people like this, and I know judging from all the poor reviews on Google, that I am not the only one who feels this way.