Infinity Insurance

Worst company I’ve ever had the displeasure of dealing with!
I called to see how much it would cost to add someone to my policy, thinking maybe I could save money by adding another driver. Wrong. Ok, no big deal. I tell them never mind and keep my policy the same.
A month or so later I receive a letter in the mail showing my insurance has been raised $ 200 a month because I added someone to my policy. I call thinking it’s an easy fix because they’ve made a clerical error. They tell me all drivers in my house have to be added or excluded. Understandable except the person I was inquiring about doesn’t even live in the same town as me, let alone the same household.
For whatever reason they cannot just undo this mistake. He’s on there and the only way to take him off is to exclude him. Such a hassle as I cannot do it over the phone and have to wait for documents and pay for him being on there meanwhile but not too big of a deal, right? WRONG!
I call back to see how much my instance has lowered. After all, I excluded him like they informed me to do and I just had 6 points fall off my record so my driving record is almost spotless now. Naturally my insurance should be lower than it initially was before they added the person I never added. Finally, I can start saving money! NOPE! They raised it again. Apparently what they failed to inform me is it costs money to exclude drivers as well. What in the heck?! What is the point in excluding then?
I’ve lost countless hours waiting on hold while they make me think they’re fixing a mistake they made only to find out they’ve made it worse. No one has ever sounded like they have any bit of compassion over the phone. The employees all sound like robots who just show up for a paycheck and don’t actually care about customer service or the small things that make companies succeed and keep the staff and customers happy. None of them have ever sounded like they take pride in their job or are happy to be there.
I have never had such a horrible experience with an insurance company in my life!
As soon as I realize they wouldn’t be helping me at all and have zero cares about customer satisfaction I called Progressive to see if I could find anything cheaper. Instead of pulling out over $ 500 like Infinity was going to later this week they pulled out $ 100 to switch. And my monthly premium is almost $ 200 less a month. Not only is it so much cheaper but they were so warm and inviting on the phone. You could tell they loved their job and we’re happy customers long before even working for the company because they actually prioritize customer service and satisfaction.
I have never been more excited to call a company and tell them I need to cancel my account. GOOD RIDDANCE! You will not be missed.