Freeman Mazda

Incompetent and dishonest.
After waiting 2 months for my license plates to arrive in the mail, I called to inquire about them. The woman at the dealership said «Your plates are here, but you never requested for them to be mailed to you.» I waited another ten days for my plates before calling back. This time the man I talked to told me the plates still hadn’t arrive and they would send them to me as soon as they received them.
Similarly, I received a letter from my bank (with whom I took out a car loan) stating they had not received the Title to the vehicle. I called the dealership and the woman I talked to told me «We don’t send titles out.» I called another person at the dealership and he said they were waiting for my plates before they could send the Title out…
Don’t waste your time with these clowns.

This is definitely your typical car dealership. The salesman I worked with was pretty friendly (of course, most salesmen are). Like many dealerships, the salesman acted as a kind of middle-​man between me and the sales manager. They use this little trick so you cannot negotiate price face-​to-​face. This makes it harder for the buyer to control the sale. So, I had to watch through a glass window as the salesman negotiated price FOR me… Not exactly an ideal situation.
Lastly, after I purchased the car, the guy in financing told me that if I changed my mind and wanted to bring the car back, the dealership would get to keep my trade in and my $ 2000 deposit. This would have been nice to know before closing the sale, but that’s what I get for not reading the fine print.
Perhaps I’ve just described every car dealership on earth, but I guess that just means they all deserve a low rating. All in all, I didn’t feel very good about the whole experience.

1) Edida Cruz: Hands down, Edida Cruz is a godsend to anyone who wishes the car buying process to be stress free, transparent and conducted with grace and consideration. Edida is a very good listener, thoughtful and responsive. She really knows the Mazda line in depth. I think I visited some 20 dealerships over the course of a few weeks, including three Mazda dealerships in the area. Many of them were fine to work with and not all sales people in the industry are shifty. However, Edida was a jewel. I have a millennial daughter, and when it comes time for her to purchase another vehicle, I would happily entrust her into Edida’s able hands. I definitely appreciated feeling like everything that took place around my purchase of a 2013 Mazda 3 was completely ethical and above board, with no gamesmanship. This is perhaps the best car buying experience of my life. I felt that Edida acted as a true friend and customer advocate. She answered all questions thoroughly and demonstrated tremendous poise and patience. My advice for those interested in buying a used, late model vehicle: Go to Freeman Mazda and say, «I think I have an appointment with Edida.» And tell them Mark sent you. ;-)
2) Freeman Mazda: Wow! Even though I had my own financing, I always dread dealing with finance guys at car dealerships. In this case, I didn’t have to get passed back and forth between the salesperson and the manager and/​or finance guy. They named a figure. I countered. Edida brought the number to her manager. It was accepted. End of story. When I was walked over to the finance office (on the new car side of the operation), the gentleman simply printed out a series of standard forms, which I signed, and the deal was done in, honestly, under five minutes. Since it would take a few days for the money to be wired, I worried that I would not be able to get the fish all the way into the boat. Not a problem. They let me drive the car away even before they had any of my money. Awesome. Also, far from trying to upsell me on a dealer extended warranty, the finance guy simply asked, «Do you want to buy a warranty.» I answered no. That was it. It all felt so clean and friendly, with none of the usual smarmy undertone that can make car buying such an unpleasant experience. They detailed the car, threw in some window tinting and basically did everything to make the buying experience pleasant and enjoyable. I can’t praise them highly enough. Even the overall manager was a stand-​up guy whose brief conversation with me, basically singing the praises of his own Mazda 3, felt authentic and affirming.
3) What I learned about buying a car: Don’t lose heart. You just have to hang in there until you find the right person and the right vehicle. Warning signs: The car sales agent doesn’t listen to you and proceeds to walk you around pointing out vehicles outside your price range or ones that you already specifically disavowed interest in. There are a few «no haggle» dealerships out there, which is a heartening trend. Freeman Mazda isn’t one of those, but when I asked to see the Carfax report and the current N.A.D.A. pricing on the vehicle, they were entirely forthcoming and gracious. I left the lot feeling uplifted and good.
Bravo, Freeman Mazda. Bravo Edida Cruz! (BTW, I have zero connection to this dealership and rarely can be bothered to fill out customer evaluations, but this experience was exceptional. Granted, it is anecdotal and represents just one transaction. That said, look at all the other positive reviews of Edida at Freeman Mazda. Clearly, they are on the right path and have figured out that, long term, transparency and ethical dealing are a winning strategy.

Stephanie Foreman made the process of buying a car painless. She was fantastic… Negotiated over the phone and email. drove in. signed the papers. drove home with a new car. :) Pretty Simple process. Everything was done as promised and on time.

I just purchased a 2014 Mazda CX-​5. Rodney King was my salesman. He was easy to work with. Kind, honest and good at what he does. I have purchased cars in the past and have been taken advantage of because I am a female. He never gave me the impression that he was in it for the money but rather he was trying to find me a car that ran great and fit my needs. The low stars on here don’t make any sense to me because Rodney was great! He has something that many car salesman lack and that’s integrity! If I ever purchase another car, I would definitely do business with Rodney at Freeman Mazda. When I went to pick up my car, he drove me around the entire facility to show me where everything was, in case I ever needed to bring my car in to be serviced. I feel like I was blessed with this car and I have to say a big thank you to Rodney at Freeman Mazda!

What a pleasant experience I have always had here. I always feel taken care of and get the best financing available.
Been happy the two times I have purchased from here.

Stephanie was my salesperson and she was amazing! She listened to my every need and was very attentive to my situation. She spent time on my case as I didn’t have much to put towards a car and I needed a low payment. She worked hard to get me a deal. I’m so happy with my 2015 Mazda 3 and Stephanie made it happen for me! She’s awesome! Martin is was the sales manager and he was just as amazing. Very nice and humble people. I definitely recommend this Mazda location and I plan to buy my next Mazda here!

John Luke is the worst salesman ever. Lies directly to your face, but, what can you expect? John Luke is the stereotypical used car salesman. Take your business elsewhere. I did, and couldn’t be happier (even got a better deal)!

Got burned once 2years ago by Freeman when I showed up to see a car. Got turned away because they closed 1 hr early and no sales staff. Thought to give Freeman another chance. Called them to see if the car I was looking for was in stock. The sales lady told me that the car was available and several to view/​test drive. I drove over 30 minutes to see the car. When I got there, I was told that the car was not available and they had not passed inspection so they could not show me. Freeman Mazda in Irving has no customer service! They even told me to buy the same model car in 2015 since it was same thing! Really? I was looking for 2016! Guess it was dumb to think of buying a car at a car dealership… Oh well, I will never return to anything Freeman! I don’t even want to give them a one star.

I would absolutely recommend Freeman Mazda for purchasing and service. Their customer service was stellar in every department that I have interacted with and they gave me a fair price for the car and repairs needed. Even the phone operator sounds like she’s smiling about transferring your call! Their communication is also exceptional. Always personalized, timely and appropriately professional. It seems like a few of the older reviews listed here are not as good and that the newer ones are better. I felt a good, long review was necessary to highlight their strengths. Maybe some internal changes have been made over the last few years. Whatever the reasoning for that, I would give them a try. If I didn’t live an hour away now, I would take my car there for all my service needs. The details of my experiences at this dealership are listed below, if one would like more information on my personal experience.
I purchased my 2010 Mazda3 here as a used vehicle in February 2014. I was impressed with the professional and personalized service level of Jim DeBoer in Pre-​owned Sales. I had a trade in, which they matched the appraisal value for that I received elsewhere. The finance department was also informative, patient, and accommodating since the trade in title was listed in my mother’s name. I felt that I bought my car at a fair price and that it was well taken care of. I have not experienced any nasty surprises with my used car.
Since purchasing my car, the salesperson has kept in contact to check on how my vehicle his doing. I appreciate that I receive emails instead of obnoxious phone calls at inconvenient times. This allows me to respond on my own time. And not once have I received an annoying, inapplicable email to sell me more stuff or persuade me to buy a more expensive vehicle. I really appreciate that and perceive it as respectful.
Recently, I needed repairs completed on my shifting assembly. This had nothing to do with the integrity of the vehicle itself but an externally caused issue so I would not lower my grade for Mazda vehicles themselves. The first quote I received from a private mechanic near home for this was over $ 1,000. Next, I called another Mazda dealer closer to home and their quote was over $ 700 and never mentioned an alternate, more affordable solution and also did not provide a courtesy transportation solution for me during my repair. Last, I spoke to Freeman Mazda and they offered an alternate, more cost-​effective solution possibility (less than 20% of what I would have paid with the private mechanic) AND a lower price quote for worst-​case scenario, which was half of the original quote I received for the same work. The service department emailed with me to communicate most effectively and timely for my schedule. Even Jim who sold my car to me stayed in touch to make sure that my car and I were taken care of in Service. They got my car in quickly and provided a loaner vehicle in great condition during the repair. Having children, a job that requires me to change locations throughout my day, and a low budget made this almost a necessity for my situation.
Unfortunately, the more cost effective solution did not work for my car after I had picked it up (not actually their fault; they tried) so I ended up needing to take it back but the service department was fully accommodating to get me in when they had a loaner vehicle available and credited me the amount that I had already paid for the first repair. AND in the middle of all of that, I received a coupon from them for a free car detailing, which they added on with no problem to be completed while my car was there. Additionally, my car was ready almost a day earlier than anticipated. The detailing was pristine and my car is functioning great!
Every single employee that I have passed or spoken with on the phone has been pleasant and friendly. I’ve experienced many dealerships in DFW and have never received as good customer service as I have at Freeman Mazda.

Thanks Stephanie for making my 3^rd purchase from Freeman Mazda the best yet! Hands down best sales, finance and service team!!! I’ll see ya in a couple of years when it’s time to get a new one!

I came here to get my car serviced for the 30K service. Previously I purchased my tires at pep boys. The service guy noticed I had new tires and tried to charge me for a wheel alignment. I may not be that knowledgable about cars but I do know, it’s standard practice to get the tires wheel alignment done after installation. Because he was serious, I will never use their service again. They clearly have people working there who know nothing about cars and simply charge for the service. Funny thing is, when I told him I don’t want the alignment because I’m sure they performed it after installation, he comes back and tells me I need a new dry belt and charges me over $ 200. I guess he had to insult my intelligence some how. Nice attitudes but can’t be trusted

I have been to this place with the intention of buying mazda car, but the sales man is very rude what I ask for that car, just He has to simply explain why the car is costly.
But I have already explained him about my budget and etc. He agreed after that he
give the car for that price I am kind of disappointed, he behaved rude.
What I ask price is decent,

I’ve been a moderately longtime customer for service at Freeman Mazda in Irving Texas. Last month I took my car on for maintenance and oil change. Supposedly that included all points thorough inspection. My service report came back with no problems. One of the inspection points was for the Air Conditioning system and hoses for leaks and damage which had no problems found. So yesterday I take my car in because my A/​C isn’t blowing cold and it turns out there is a part called the low side pressure line part is worn/​damaged and my freon has leaked. This after only driving 1,000 miles since the «thorough» inspection. These folks would not admit that they overlooked the part of my maintenance check… and boldly want to charge me $ 675 to replace the part… over $ 200 more than other reputable service shops. They apparently only stand by their work until there’s a problem. Stay away.

I just purchased my 3^rd Mazda from here and that should speak volumes! I’ve always been treated with the utmost respect from the car salesman, to the finance guys, to the service team. There used to be a service guy that was kind of a jerk but no clue if he is still there. Anywho, I’ve never been given the run around, great test drives, and to the point! Ask for what you want and I bet you will get it or close to it. Jesse helped me this time around and he was lovely!
Go buy from here if you want a Mazda and I don’t think you will be disappointed.

My car stopped in the middle of a highway because my radiator was leaking. The closest Mazda dealer service was this place.
My car was towed there on August 16, 2012. It is now October 11, 2012. My car is still at their shop. I picked up my car twice upon the assurances of the service manager that it was completely fixed. Twice, I had to return my car because twice, my check engine light came back on. They replaced the radiator, fixed some engine parts, etc. and so far, they were unable to deliver. .. after almost TWO MONTHS.
When I first picked up my car, I could tell something was still wrong with it, but the service manager assured me that everything was fine, so I drove it off. A few hours later, the check engine light came back on. I took my car back to the shop. The service manager assured me that it’s nothing serious and they would have the car ready soon. A week later, I got my car back. The service manager begged me that I give their service outstanding mark because he did all he could to take care of me. I thought he did take care of me (yes, I was too gullible), so I gave them the outstanding rate they asked for on the Mazda survey. The day after I filled the survey out, the check engine light came back on again!
A week after my second drop off, I called the service contact person. He told me that the mechanics looked at my car and it should be ready that day and that he was going to call me back. It’s been four days since that conversation and I have not heard a thing back.

Please do not waste your time there.

i have to start by saying that i almost never write online reviews. truthfully, i rarely find service that is worth writing about. i’m taking time now because Freeman Mazda and Scott Reeves sell cars with integrity– and that is increasingly hard to find.
we needed a new family sedan and started by looking at 8 different manufacture offerings for their midsize lineup. We narrowed it down to Toyota and Mazda. we test drove both at different dealerships, went to another dealership that advertised the trim level we wanted– they tried to stick us in the base model even though i was very specific about the trim level i wanted. when i asked about price, i was given the typical runaround we all dread when going to a dealership. i walked out when he started with the snide remarks.
Anyway, after initial test drives, the Mazda was the clear choice for us and offered the best value in our minds. from the beginning, a manager at Freeman Mazda told us that they would beat ANY price. I sorta didn’t beleive him and expected to have to jump through hoops with notarized price quotes or something crazy. i got none of that at Freeman Mazda. Overall, i was pretty happy with most of the Mazda dealerships in the DFW area (except Town North, they were old school pushy sales types, real jerks, hard to deal with). Freeman Mazda in particular was very straight forward and accomidating. they did match any price i brought to them and Scott Reeves and the people that work with him are professional and honest. we took several test drives and they never tried to push us past our pace. they were patient and helpful. even after the sale, Scott Reeves followed up on his promises and completed everything asked and more. they did make follow up calls, but it was clear they were on our schedule and i felt like they wouldn’t let me fall through the cracks, but they weren’t trying to shove me through the door either.
i feel like i got a great value on our new Mazda and I would recommend Freeman Mazda (especially Scott Reeves) to anyone i know looking for a Mazda. I wish there were more dealerships and salesman that behaved this way.

I have leased and purchased quite a few vehicles over time. This is the worst company ever. The GM is where the arrogance begins. He believes they do nothing wrong and tries to make the customer feel that them getting service is a favor. Instead of listening and understanding the problem, he choses to simply tell you what you did wrong to create the situation. At no point does he grasp the obvious situation at hand and work to resolve it, but continues to try to dominate the conversation and tell you all the important people he knows and has taken corporate cruises. Avoid this company and find one that will works towards resolutions other than the customer is wrong.