Clay Cooley Kia

The Finance «mystery» person killed the deal for me. He/​She/​It would not show me a financial breakdown of original offer on a new Soul! and kept changing terms each time sales person went back to He/​She/​It with my request. Maybe sales person didn’t understand my request. she had been there only 1 month. Final straw was them showing a $ 500 down payment on a completely new offer with a different rebate applied… NO DEAL! Do your own financing.

Hmmm, let’s first start off with being lied to over the phone. Then when I arrived. They never would answer any of my questions being straight forward while being pushed around and bullied. I would buy a car anywhere else besides there.

I’m wanting to purchase a new/​used car. I know what I want, I have bad credit and I’m aware my interest rates will be high. Torrey Kendall was the one that contacted me, he asked for a credit app, 5 references, utility bill and last 3 check stubs. I know some things are essential, but I just thought that was a bit much, Every dealership I have dealt with in the past has never asked for this much. Well he was asking how much money I was putting down, and I said the most I could do is 500 $. He replied that No one will finance me with my bad credit and only 500 $, I would need 2000 $ down at whatever dealership I go too!!! That for a fact I know is not true!!!
He was nice at first knowing I was wanting a car, but once he saw my credit his demeanor changed. He was rude and from what I saw I’m not the only one that has complained about him!!!
He needs to work on his customer service, good luck clay Cooley for having someone like him selling your vehicles!

Never visiting again! Was purchasing my first new car, and looking at several options before picking the car I’d keep for a LONG time. Torrey Kendall stated to me after the second test drive,“I don’t get paid by the hour I have to feed my children, so if you’re not going to buy a vehicle were done looking at cars.” Very rude, never buying clay Cooley! NOT TO MENTION THE CAR RAN OUT OF GAS ON THE TEST DRIVE.

The experience as with any car dealership was long and drawn out for no reason really. my 2 sales Rep we’re awesome though. Mercedes and Salvatore we’re the best at finding Me something and very attentive. the people there are all really nice but they are all too slow with the process. and I absolutely hate that they have killswitches on their cars if U fiancé through them. I would gv one star because it took 2 days to even get my car but because of Mercedes and Salvatore I’ll put 3 instead.

The experience I had with the folks at Clay Cooley KIA was awful. I’m a middle aged lady looking to trade in a good used car for a new car. My sales rep was Tony C. He kept talking and walking me around the lot even though I told him specifically which vehicle type I wanted to test drive. When it was time to drive one, he drove it… wierd. A fella named Jason in the office was friendly to me and that’s the only reason why I’m giving this place even one star. If it weren’t for him, I wouldn’t leave ANY stars. Jason deserves 5 stars but because of the experience with 3 other people besides Jason, the overall rating of my experience is the one star. Back to my experience, I had an appt with Tony C and I knew exactly which car I wanted to test drive so why was I there almost 2 hours before getting to drive it is beyond me. By the time I was finished haggling with Tony, 4 hours had gone by and I was starting to feel pretty bad and needed my meds. Then my experience with Rene H. began. All the paperwork had to be signed. It was an awful ordeal because she was pressuring me to add on several different insurance policies that I didn’t want. I was feeling really bad and needed to get out of there. and like I said it was more than 4 hours by this point so I took on a couple policies just to get out of there.
I don’t feel ripped off by the car but without a doubt I feel like Tony and Rene took advantage of me. I regret going to Clay Cooley KIA and I won’t ever purchase a car from ANY Clay Cooley dealer again.
A couple days after the purchase, Jason called to inquire about my car but when I returned his call, he wasn’t in and I wanted to leave a message for him but the lady that answered said for me to just call back another time. I did, twice and that lady wouldn’t take a message either. I didn’t call a forth time.
I just got a call that my plates were in and the lady asked me to come by and pick them up. I asked if someone there could put them on for me and she said no. So now, after the initial bad experience, I’ll have to bother somebody, possibly a neighbor that I barely know, to put on my plates. It was at this time I asked the lady to resend the email survey because mine had expired. She told me it couldn’t be done and that I can go to Unilocal to rate them. Now, I told her it was going to be a negative review and it didn’t seem to click with her that she could have had me discuss my bad experience with someone there before making this public.
I didn’t get good service from Tony C., Rene H. and the phone ladies. Like I said, I’d give Jason 5 stars… at least he called to checkup… but adding in all the other customer service I can only give them one star and that’s being generous.
I’m a nice lady that doesn’t deserve to be treated this way. I had all my ducks in a row before I went in there. I have excellent credit… I was treated with very little respect and with no regard to the length of time out of my day to make this purchase.
I really wish somebody from Clay Cooley would have talked to me about this whole situation.