Best Buy

Worst best buy ever… Waited over an hour for people to help me… teenagers rolling eyes and bad attitudes are everywhere. Shop at Fry’s or amazon.

I went in searching for a Bluetooth headphones and your associate Abdurrahman Smith was extremely helpful and knowledgable plus just pleasant to be around. He exuded positivity. He actually brought a huge smile to my face even though I was having a horrible day. I wish my experience with every retailer could be this pleasant but unfortunately it isn’t. While I have not alwAys experienced the best service at electronic stores your rep was awesome. Please thank him for his wonderful service it doesn’t go unappreciated.

This store is going down the tubes. Not that I’m comparing it to a Magnolia Best Buy store, it just seems old and spaced out… it needs more upgrades. People are spending a lot of money on computers, phones, electronics and appliances.
All I needed was a USB charger for my iPad, simple. Walked in, was directed to the section… picked up the charger… walked to the register to check out and the customer service when out the door.
As I was checking out at the register closest to the door, the young lady at the register next to the one I’m at started talking to the customer service guy at the door. Then the young lady checking me out, join their personal conversation (as if she wasn’t checking me out) and all three of them talked about who liked who better than the other person. This went on the entire time she was checking out. She stopped once to get my phone number and to hand me my receipt.
It’s the managers responsibility to make sure their staff is trained on customer service and the do’s and dont’s in front of the customer.

Based on the reviews I chose not to visit this Best Buy because I didn’t want to be subjected to a horrible experience. But lo and behold, the Best Buy that I initially visited didn’t have the phone I wanted but this store did.
I walked over to the mobile department and wasn’t greeted or anything for close to 3 minutes. Awkward. Finally an associate came by. He asked how he could help and I told him that I had a phone on hold for me. Then he proceeded to ask me questions about what kind of phone it was, blah blah blah. I simply told him that it was on hold for me and the person on the phone told the employee I was working with at the other location that it was being held. So why should I answer questions? He walked over to the phone case and my phone that was being held was right in front. Go figure. Sometimes the customer is actually right.
He asked if I was upgrading or purchasing the phone. I said that I wasn’t upgrading, which was true. Then he takes me over to cash out and when the total says $ 1000, I told him that I was getting a 2 year payment plan (as carriers are getting rid of contracts and no longer subsidizing phones). He had to void the transaction and actually listen to me. What a great idea. I may actually know what I’m talking about.
After this, the transaction went pretty smoothly. I initially felt like he was rude but I think that he just doesn’t know how to make small talk and make people feel welcome. Once I started making small talk, he opened up and everything went great after that. I walked out with a brand new iPhone 6 Plus and a nice case. While I wouldn’t go out of my way to this Best Buy, I would drop by if they had what I was looking for and no other store in the Metroplex did.
ETA: I was told that my old iPhone just needed to be dropped off at FedEx and it really needed to be dropped off at the Post Office. Needless to say, I almost got in a pickle with Verizon and was nearly charged $ 299 due to the misinformation received at this store. Grrrrr.

Regarding the people at Customer Service Desk/​Visited Saturday, 8.8.15
I always like to start with the positive. I will say that my husband and I were there to return a laptop computer. We were greeted with a smile when we walked in. Also, at one point we had to wait and the sales team was nice. Multiple people asked if we needed assistance.
Now for the negative. After my husband and I were greeted with a smile we were sent to customer service. The girl at the desk seemed preoccupied. I advised we were returning. She immediately started taking the comp. out of the box with out explaining next steps or what she was doing. In fact, she began to talk badly about her manager or a customer, I could tell, to other employees through her ear piece. I asked if she was talking to me (knowing she wasn’t, but hoping she would get the hint to pay attention to her customer) and she just pointed to the headset without looking up. Then she and the other two employees with her started going in on this person, while they were all handling customers! It was ridiculous! I blantonly asked if we need to come back and she said no. She kind of got the hint. We had to wait for the computer to restart. My husband and I walked around the store. When we got back she was with another customer. She saw me, flung her arm out with the receipt and said the money would be back on the card in 2 – 3 business day. No «One moment sir,» to her existing customer. No, «Was there anything else I could help you with?» My husband and I are looking to replace that laptop, but guess what… it probably won’t be from here.

I agree with many of the posters here; it’s mainly young dumb kids working here. Listening to their chatter behind the counter will annoy anyone over 27. I won a TV in a charity auction. It came with a gift receipt. I tried to return it and get a gift card instead (or, hopefully, an iphone 6) but to no avail. I was past the «15 day» return policy and, the TV had been opened. I didn’t open it, but it was apparent that it had been opened in the past and re-​taped. Their was a label on it which was clearly broken, so they wouldn’t take it back. I was mad about that. I didn’t open it. I had the receipt. 15 day policy or no they should have taken it. I was as nice as possible, even spoke with the manager, but they wouldn’t budge. Since I can’t return it, I’m going to donate the TV this Christmas to a family in need. But screw you Best Buy. A simple return gone wrong has earned you yet another 1 star review on Unilocal,and you’ve lost another customer for life. THIS is why I buy everything on Amazon.

Service as usual. you need to find someone that wants to help you :)

Worst Best Buy I’ve ever been. Very slow. Employees are not helpful. Not a friendly store. They are not focused and not knowledgeable. Doesn’t even deserve one star. Don’t come here if you don’t want frustration or aggravation.

What a waste of my money, bought an Ipod touch didn’t even lasted 7 months the battery wasn’t responding (wasn’t charging) went back to see if still had warranty they said they’ll unable to help due to no proof of reciept, now thats what they told me 25 minutes after I was waiting. If your planning to buy a expensive electronic go somewhere else walmart, fry electronics, or a dollar store. Bet they’ll have better electronics waste of my time.

Do whatever you have to do to not shop here. Actually any Best/​Worst Buy. I bought a laptop in Aug. I got talked into the 1 year warranty. Of course 2 months later the cursor is stuck. I take it in and I’m told that the warranty doesn’t cover the drivers. So after 6 hours I pick up my laptop and SUPRISE! I’ve got a virus. Wasn’t there when I took it in. Now they offer to take it off and warranty that service for $ 199.00. Just go anywhere else but here. Oh, and don’t forget the 15% fee for returns… What the hell was I thinking???

Ok, This place sucks, I am not going to come to this place if I can at all help it. The stupid little kid running the customer service counter was rude and had lots of attitude. Second, forget getting a person to explain their policy. I tried to do a price match with Alrington Fry’s and they would only call the Irving location and said that Arlington is not local (keep in mind the Arlington location is maybe 10−15minutes away. They do not define what local is they pull it out of the butt. I am offically done with this place if I go there it is to shop and get a price match, nothing else.
Go someplace else you will be happier.